Surprising to see AI must be involved to fill out the order form almost without my input. Biggest complaint is wasting a page on print out asking in color "How was your order experience with us?" Ot... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The pricing was very competitive and lower than most. It is an easy purchasing system in place on the website and checkout was a breeze with lots of payment options. If the shipping is as prompt... See more
Company replied
I have ordered from this company several times and have never been disappointed. From ordering to receiving my shipment has been on point. It's nice they have a wide range of products, some on the hig... See more
Company replied
I have ordered safety supplies previously with great results. Returned to set up an account. Resell Certificate for Tax Exempt was quick and easy. Very responsive and put my order thru in short tim... See more
Company replied
Company details
Written by the company
JB Tools has the best automotive tools for sale online. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage.
Contact info
31720 Plymouth Road, 48150, Livonia, United States
- www.jbtools.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to navigate through there web site.
March 24, 2026
Unprompted review
Reply from JB Tools
Thank you, David, for your positive comments. We are pleased that JB Tools was able to offer an easy-to-navigate website. Your business means a lot to us.
Great value and selection
Great value and selection. Better than Amazon pricing.
March 24, 2026
Unprompted review
Reply from JB Tools
That means a lot to us, Rob! JB Tools always aims to offer competitive prices and a wide product range. Thanks for the review!
Great price and easy to find my product.
March 24, 2026
Unprompted review
Reply from JB Tools
We appreciate your review, Ronald. JB Tools is committed to offering a seamless shopping experience along with excellent pricing. Thank you for choosing us.
This gorilla super glue bonds instantly…
This gorilla super glue bonds instantly but the bottle design is frustrating because the tip always clogs after the first use
March 23, 2026
Unprompted review
Reply from JB Tools
We appreciate your input, Chloe! It’s awesome that the glue bonds instantly as expected. JB Tools understands how the clogged tip can be inconvenient and thanks you for pointing it out.
Easy ordering process.
March 23, 2026
Unprompted review
Reply from JB Tools
Thank you, David, for taking the time to share your thoughts. We are glad JB Tools met your expectations for an easy ordering process. We look forward to your next visit.
They had what I needed.
March 21, 2026
Unprompted review
Reply from JB Tools
Glad you found what you were looking for, Jimi! JB Tools strives to keep a wide range of products available. Thanks for letting us know!
Reply from JB Tools
Thank you for sharing your feedback with us, Alison, and I’m sorry to hear about your experience with the item you received. We aim to maintain high-quality standards and understand your frustration with the return process. Please contact our customer service team at support@jbtools.com with your order details so we can resolve this for you as quickly as possible—we truly value your satisfaction and the chance to make this right.
Great selection and ease of purchasing.
March 20, 2026
Unprompted review
Reply from JB Tools
Thanks for the feedback! We’re happy JB Tools made your purchase easy and gave you lots of great options. Hope to see you again soon, Ralph!
Very easy and good price
March 20, 2026
Unprompted review
Reply from JB Tools
Thanks a bunch, Thomas! We’re glad JB Tools hit the mark on both ease and price. We appreciate your support!
Reply from JB Tools
Hello Vicente, We’re glad you found great deals! JB Tools is committed to providing affordable pricing. We appreciate your feedback.
Easy to order and always have what I am…
Easy to order and always have what I am looking for
March 17, 2026
Unprompted review
Reply from JB Tools
Thanks for sticking with JB Tools, Carol! We're glad you can always find what you need without any hassle. We appreciate your support.
Very heplful
March 17, 2026
Unprompted review
Reply from JB Tools
Thank you, Gene, for sharing your feedback. JB Tools is committed to ensuring that every customer receives helpful support. We are pleased to know we met your expectations.
Great price
March 16, 2026
Unprompted review
Reply from JB Tools
Thanks for letting us know! JB Tools is always focused on giving customers the best value possible. We’re glad you had a good experience, Steve.
It has always been easy to find the…
It has always been easy to find the things I need at JB tools! The prices are always very good.
March 13, 2026
Unprompted review
Reply from JB Tools
We sincerely thank you, Ryan, for your review. JB Tools remains dedicated to offering both convenience and value to our customers. We are pleased to know this has been your experience.
Reply from JB Tools
Thanks for the great review, Terry! JB Tools is glad to hear our service exceeded your expectations. We appreciate you choosing us.
Reply from JB Tools
Thanks for the kind words, Diana! The JB Tools team is happy to hear the website was easy to use and checkout was quick. We appreciate your review.
Reply from JB Tools
Hi Adam, Thanks for the thumbs up and the great emojis! The team at JB Tools is happy to know your experience went well. We appreciate you taking the time to leave a review.
Reply from JB Tools
We’re glad your ordering experience went smoothly! JB Tools always aims to make the process quick and user-friendly. Thanks for your review, Amy.
easy web shopping tool
easy web shopping tool. most of the items always in stock.
March 10, 2026
Unprompted review
Reply from JB Tools
We appreciate your review, RM! At JB Tools, we work hard to keep the website simple to use and our inventory well stocked. We're happy to hear it made your shopping experience easier.
great pricing and reasonable shipping…
great pricing and reasonable shipping costs
March 10, 2026
Unprompted review
Reply from JB Tools
Thanks for sharing your experience, Craig! The team at JB Tools always aims to provide great value through pricing and shipping. We're glad it made a difference for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.