J.C. Campbell Electrics Reviews 

4,953
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 440 reviews, reviewers overwhelmingly had a great experience with this company and deeply appreciate the consistently reliable overall service. Customers frequently praise the exceptional product quality, noting that items match descriptions perfectly and arrive safely packaged in great condition. Purchasers are especially happy with the competitive pricing, remarkably fast shipping times, and helpful support staff available during purchases. However, some customers also noted experiencing unexpected delivery delays or lengthy wait times for their items to finally arrive at home. A few people were ultimately dissatisfied with receiving faulty products or encountering frustrating obstacles when trying to process returns and warranty replacements.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Product

Clients share positive opinions on product, highlighting excellent pricing, quick delivery, and items that... See more

Price

Users describe positive interactions with price, frequently highlighting that costs are significantly cheaper... See more

Service

Consumers find service to be exceptionally positive, frequently praising the fast delivery, great prices, and... See more

Order

People report positive experiences with order, highlighting that the online process is simple and prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searched around for the best prices for Miele Blizzard and came across J C Campbell. I had to call to confirm a couple of details re the Miele Blizzard I was purchasing. The staff were incredibly fr... See more

Rated 5 out of 5 stars

Ordered a fridge freezer on JC Campbells website on Friday.I received a e- mail on the same day stating the freezer wasn’t in stock & they would order it in for me. I then received a telephone call t... See more

Company replied

Rated 5 out of 5 stars

Very easy web site to pick what you want and ordering is smooth and simple. Excellent price too and loads of attachments included with the Dyson V8 Absolute. Fast delivery and good communication! Or... See more

Company replied

Rated 5 out of 5 stars

Great price, had the right product in stock, spoke to a salesman and they were able to answer my questions. I was suspicious at the good price thinking it might be reconditioned but I was assured it w... See more

Company replied



Company details

  1. Appliance Store
  2. also in
  3. Electronics Company
  4. Electronics Store
  5. TV store

About J.C. Campbell Electrics

Written by the company

Shop Laundry

Shop Dishwashers

Shop Refrigeration

Shop Cooking

Shop Small Appliances

Shop Floorcare

Shop TV & Home Entertainment

Shop Audio

About us

For over 45 years, J.C. Campbell Electrics has been established as one of Northern Ireland's leading independent electrical retailers. We have many happy customers who return to us, and it's easy to see why.

J.C. Campbell Electrics offers high quality domestic electrical appliances to suit every household at extremely competitive prices. We can offer everything from that much needed Washing Machine, Tumble Dryer or Fridge Freezer to the must have in Smart TVs, or Sound Systems. We provide our customers with first class products, excellent delivery and after sales service, all at unbeatable prices.

We are a family run business and value all our customers, whether they are shopping in store or online. Check out the reviews for yourself, or give us a call on +442887740519 and we will be happy to answer any of your questions.

JC Campbell Electrics

Written by the company

We're committed to our customers
With over 45 years in business, we have a long standing commitment to our customers, providing excellent levels of customer service.

Free Delivery to UK & ROI* over £50

Free Delivery to UK & ROI* over £50

We offer free delivery to most addresses in UK and Republic of Ireland on orders over £50

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,953)

403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We looked up the company and were…

We looked up the company and were impressed with the reviews, so far very happy with our new hoover. The price was another factor for this company and communication was excellent. Great to deal with a company that cares about its customers definitely 10/10

June 22, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Sue

Thank you so much for your wonderful review! We're delighted to hear that our great reviews gave you the confidence to choose us, and even happier to know you're so pleased with your new hoover. It's fantastic that you found our prices competitive and our communication helpful throughout the process. We truly appreciate your kind words and your 10/10 rating. Thank you for your support, and we hope you enjoy your new hoover for many years to come!

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Great experience despite a lengthy wait…

Great experience despite a lengthy wait for my product which was not the company's fault, but I was kept up to date all the way through ,I'd definitely use this company again

June 12, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Lisa

Thank you for your thoughtful review and for your patience throughout the process. We're sorry that you experienced a longer wait for your order, but we're pleased to hear that our updates helped keep you informed along the way. Your understanding means a great deal to us, and we're delighted to know that you would choose to shop with us again. We look forward to serving you in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 4 out of 5 stars

Took little longer to get my order but…

Took little longer to get my order but due to taking my.order when not having item in stock, like a back order. But spoke with customer service who were able to give me updates.

June 12, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Ben,

Thank you for taking the time to leave us a 4-star review. We really appreciate your feedback.

On the day we received your order, we contacted you by email to advise that, due to an exceptionally high volume of orders combined with the recent Bank Holiday period, we were experiencing a temporary delay in dispatching orders.

While we always aim to dispatch orders as quickly as possible, periods of unusually high demand—particularly for popular products—can occasionally result in short delays despite our best efforts.

Please accept our apologies for any inconvenience caused. This is not the level of service we strive to provide, and we appreciate your patience and understanding during this particularly busy period.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Couldnt get the blade fan anywhere and…

Couldnt get the blade fan anywhere and has soon u got it in we got it.perfect also kept us updated .thankyou

June 12, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Andrew

Thank you for your 5 Star review of J C Campbell Electrics. We are delighted to hear that you were able to find the product that you wanted from us and we look forward to serving you again in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Maggy

Thank you for your 5 Star review of J C Campbell Electrics.

We are delighted to hear that your transaction with us was great and easy.

Kind regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Great service

Great service, delivery, excellent as is the product. Very easy to order. Would highly recommend.

June 16, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Rita

Thank you for your excellent review! We're delighted to hear that you were pleased with our service, delivery, and your purchase. It's great to know you found the ordering process straightforward. Thank you for your recommendation—we really appreciate your support and look forward to serving you again in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Good Company

Yes, very good. I bought a Dyson as it was the best price here. All good thank you

June 18, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Christine

Thank you for your fantastic review! We're delighted to hear that you found the best price on your Dyson with us and that everything went smoothly. We really appreciate your custom and your kind feedback.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Excellent price and service

The service was excellent, the price was great and the delivery was very good. I received an email update on my delivery time and it arrived promptly.

June 18, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Leanne

Thank you for your wonderful review! We're delighted to hear that you were pleased with our service, competitive prices, and prompt delivery. It's great to know that the delivery updates kept you informed and that your order arrived on time. We really appreciate your kind feedback and look forward to serving you again in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

good service

good service

June 8, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Mr Sully

Thank you for your 5 Star review of J C Campbell Electrics.
We are delighted to hear that you were happy with our service and hope to have the opportunity to serve you again in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 4 out of 5 stars

Price was the deciding factor for me

Price was the deciding factor for me. Prompt delivery was also appreciated

June 18, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi David

Thank you for your review. We're delighted that our competitive pricing and prompt delivery made a positive impression. We really appreciate your feedback and hope to have the opportunity to serve you again in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Good price and quick delivery

Good price and quick delivery, great customer service. Would definitely use again.

June 9, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Claire

Thank you for your fantastic review! We're delighted to hear you were happy with our prices, the speedy delivery, and the customer service you received. Your recommendation means a great deal to us, and we look forward to serving you again in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 1 out of 5 stars

Poor service

Poor service
Weeks between order and delivery
Poor communication

June 17, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Emma,

Thank you for taking the time to leave your review.

We're very sorry to hear that your experience did not meet your expectations. Please be assured that this is not reflective of the standard of service we strive to provide.

After receiving your order, we contacted you by email to explain that our supplier had mistakenly delivered the wrong appliances to us. As these were not the items our customers had ordered, we had no option but to reject the delivery and wait for the correct stock to arrive.

Unfortunately, resolving this issue took longer than anticipated, which resulted in an unavoidable delay to your order. As soon as the correct appliances were received, all outstanding orders were dispatched without further delay.

We sincerely apologise for the inconvenience and disappointment this caused. We're particularly sorry that your first experience with J C Campbell Electrics was not the positive one we aim to provide, and we hope we'll have the opportunity to restore your confidence in us in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Good business

Absolutely no issues. Came quickly and good product

June 16, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Paul

Thank you for your wonderful review! We're delighted to hear everything went smoothly, your order arrived quickly, and that you're happy with your purchase. We really appreciate your feedback and look forward to serving you again.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Fantastic customer service and great…

Fantastic customer service and great prices

June 16, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Joe

Thank you for your fantastic review! We're delighted to hear that you were pleased with both our customer service and our prices. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Very good should have more ss now sold…

Very good should have more ss now sold out of fan i wsnt

June 8, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Simon

Thank you for your 5 Star review of J C Campbell Electrics. Your feedback is very much appreciated.

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Great choice and service

Great choice and service, there was a delay outside of their control but Campbells kept us fully informed as to what was going off, so customer relations above and beyond

June 12, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Phillip

Thank you for taking the time to leave such a lovely review.

We're delighted to hear that you were pleased with both your purchase and the service you received. While the delay was unfortunately outside our control, we're glad our team kept you informed throughout the process. Providing clear communication and excellent customer service is something we pride ourselves on.

We really appreciate your kind words and hope you enjoy your new purchase!

Best regards
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

Great service

Great communication and prompt updates. I would definitely buy from them again.

May 26, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Rachael

Thank you for your kind review.

We are delighted to hear that you were happy with our communication and the updates provided throughout your order. Customer satisfaction is very important to us, and it's great to know that our efforts were appreciated.

Thank you for choosing J C Campbell Electrics. We truly value your custom and look forward to serving you again in the future.

Best regards
The Team at
J C Campbell Electrics

Rated 1 out of 5 stars

Not sure if the company is ran by…

Not sure if the company is ran by delboy trotter or micky mouse.. was convinced the trust factor rating was fake

June 12, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi Michael,

Thank you for your review of J C Campbell Electrics.

We would like to clarify that we experienced an unexpected delay in receiving stock of the Shark TF200SUK from our supplier. Unfortunately, this affected a number of customer orders, including yours.

As soon as we became aware of the issue, we contacted all affected customers by email to explain the reason for the delay. We then continued to provide regular updates until the stock arrived.

Once the appliances were received into our warehouse, all outstanding orders, including your own, were dispatched on the same day.

While this situation was outside of our control, we understand the inconvenience it caused and sincerely apologise for the delay. Please be assured that this is not representative of our usual standard of service.

We appreciate your patience and hope that you are pleased with your purchase.

Kind regards,
The Team at
J C Campbell Electrics

Rated 5 out of 5 stars

first class service from order to…

first class service from order to delivery

June 8, 2026
J.C. Campbell Electrics logo

Reply from J.C. Campbell Electrics

Hi June

Thank you for your wonderful review.

We are delighted to hear that you received first-class service from order through to delivery. Providing a smooth and efficient experience for our customers is always our goal, so it's great to know that we met your expectations.

Best regards
The Team at
J C Campbell Electrics

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