JCT600 Limited Reviews 

After a disappointing experience arranging replacement tyres for my car, I am pleased to say that my visit to JCT600 Audi today has been entirely positive. My vehicle was booked in for its MOT and a brake fluid change, and the whole process ran seamlessly.

The check‑in and check‑out were efficient, every member of staff I interacted with was helpful and courteous, and the team even carried out additional checks without charging me.

This experience has genuinely restored my confidence, and I felt it was important to share this feedback—particularly after previously leaving comments that were less positive.

Many thanks, and all the best.

We dealt with Joe Bradley when purchasing a Volkswagen Up and we found him to be excellent from start to finish.

Joe was professional, knowledgeable, and helpful throughout the entire process. From the initial enquiry to collecting the car, everything was handled smoothly and efficiently, making the whole experience completely seamless.

There was no pressure at any stage, and all my questions were answered clearly, which gave me confidence in my purchase. I really appreciated the excellent customer service and attention to detail.

I would happily recommend both the dealership and the salesperson to anyone looking to buy a car. Thank you for making the process so straightforward and enjoyable!

I put my VW ID7 in for warranty work at VW York was sent a email asking if it was electric or not. Once I arrived at the garage I asked where the promised mini bus lift home was. I was told they stopped that 4 or 5 years ago told to get a bus. They didn’t fix my warranty work and told me to drive to VW Leeds to get the battery fault fixed if I want.
They also checked over the car listed the size of the tyres which was wrong.
What a joke this place is. If I was you I would keep away

We popped into the dealership to look at a car last Saturday. The sales man Lukasz Zurke made the whole experience bearable. Previously with other dealerships we have had a very different experience to the one we have just had
He was approachable, respectful and clearly knew his job. He wasn’t pushy, he didn’t do the hard sell but we bought the car anyway.
Overall a great experience and this can only be down to Lukasz and his professionalism. He is a credit to your team.
Carl and Joanne Gledhill.

I contacted JCT600 in Castleford thinking they were too far from me here in Bradford as i did not have a car to visit their showroom and was pleasantly surprised when they said they would bring a car for me to look at,even without paying a deposit, the young lady that arrived with the car was polite, and a pleasure to have a test drive with and without her knowing it she sold me the car,two days later i paid for the car and it was delivered to me by Aaron who was also polite, well mannered and a pleasure to do business with, i cannot thank them enough for the quick and efficient service and i would recommend JCT600 to anyone looking for that personal attention and not just another "car dealer" .Once again, thank you.

Great service from jane mason no hassle no stress great advice all round lovely person to deal with thankyou

I had my car booked in under warranty but the mechanic was not told of the issues I was having and so did absolutely nothig wasting a day of my time driving it over and arranging pick ups from the garage as courtesy cars are charged for at £35 a day! I now have to wait over a month for another time slot for them to try again. In addition It’s extremely difficult to actually get through as no one answers. Appalling place avoid

Very unprofessional service.(MOHAMMED) Booked my rs4 in for a brake change, 8am dropped it off got a call after 4 hours later saying we don’t have the brake pads in stock, Mohammed advised come pick the vehicle up and come back on Monday. Excuse me!!! You wasted my full day, what was the reason for booking my vehicle in if you don’t have the parts, and they had the cheek to call me one day before as a courtesy call to check if I am still coming in, surly you would have the parts and check before you make customers bring there vehicles in. So Mohammed further advised he will get the parts from TPS. Don’t worry so I said thats fine, rings me again after 2 hours saying we can’t take your allow wheels off so we didn’t do the job. Absolutely zero service I don’t blame why the canal road branch has closed down, it’s makes sense now. Very unprofessional staff from reception to workshop staff all need training again, I have been an Audi customer for over 15 years now. Been up and down the country never seen a dealership that handles things like this. They never had the parts in stock so they thought to lie and say ohh “Your alloys are not coming off” absolute rubbish as I had 4 new tyres fitted a week ago. I have booked my vehicle in with Huddersfield Audi now. Avoid Bradford JCT600 Audi Service centre, they just waste your time and full day.
AVOID AVOID AVOID BRADFORD JCT600 AUDI

STAY AWAY IF YOU CAN

Absolutely terrible they sold me a vehicle with a swapped engine and the vehicle broke down, my garage found out that coolant leaking from turbo, signs of smoke behind the engine and old shredding in the oil, the company tried to deny this when the engine number in the vehicle was different to the engine number on the V5 - I raised this complaint in March till this day nothing had been resolved and they’ve had the vehicle for a month and left me without a vehicle

An efficient and friendly service with Finlay being very helpful with any questions I had so no hesitation in giving 5 stars. Thankyou Jefferson Brough
30325. J5 BRO.

Absolutely shocking service from JCT600. I would strongly advise anyone considering buying a car from here to carry out thorough checks before handing over any money.

I purchased an Audi A6 from JCT600 for around £14,000, expecting a quality and reliable vehicle from a reputable dealership. Unfortunately, the experience has been nothing short of a nightmare.

On the drive home after collecting the car, the engine management light illuminated. I later discovered this was due to a stored fault that had not been properly addressed before the vehicle was sold.

The vehicle also had an outstanding Audi recall, so I took it to Audi for a health check while I was there. The findings were extremely concerning. The engine and gearbox were covered in oil, undertrays were missing, and sensors had been incorrectly fitted. On top of this, the Bluetooth system repeatedly disconnected, adding to the issues with the vehicle.

The car had to be returned to JCT600 not once, but twice. Despite having two opportunities to investigate and resolve the problems, the faults were never properly fixed. After everything I had experienced, I had completely lost confidence in the vehicle and had no option but to reject it.

Communication throughout the process was extremely poor. I had to repeatedly chase for updates, make numerous phone calls, and several emails went unanswered. Promised callbacks never happened, leaving me to do all the chasing myself.

Even after agreeing to refund me, I was told I could be waiting up to 10 days for my money to be returned. I also had to pay an £80 private registration retention fee, despite having every intention of keeping the car when I purchased it. This was an expense I only incurred because the vehicle turned out to be faulty, yet JCT600 refused to reimburse the fee, leaving me out of pocket.

This entire experience has caused me a huge amount of stress over the past three weeks. Spending around £14,000 on a car that developed faults immediately, only to go through repeated repair attempts and a lengthy refund process, has been extremely upsetting. The whole situation has affected my wellbeing and has genuinely put me off buying another car.

Overall, this has been one of the worst customer service experiences I have ever had. Buying a car should be an exciting experience, not one that leaves you constantly chasing a dealership, worrying about your money, and dealing with unnecessary stress. Based on my experience, I would not recommend JCT600 to anyone looking to purchase a used vehicle from them.

JCT 600 Sheffield Audi . Pre booked my MOT while u wait service which was completed including a health check in just an hour. Excellent service from start to finish. Everyone was polite and organised. I was also offered a complimentary car wash which I declined. Thankyou JCT600 Audi Sheffield.

I had an extremely disappointing experience with JCT600 Volkswagen Bochum Parkway, Sheffield.

I bought my Volkswagen Tiguan from Hayselden Doncaster in November. Shortly afterwards, the dealership closed. When an SOS fault warning appeared on the car, which was still under warranty, I booked it into JCT600 Sheffield as an authorised Volkswagen dealer.

Between December and March, JCT600 had the car on four separate occasions and failed to fix the fault. On one occasion, they kept the vehicle for over a week before eventually claiming the issue was caused by a wiring repair allegedly carried out by the supplying dealer, and therefore wasn't covered under warranty.

I questioned how they could possibly know this when the supplying dealer had closed. I also asked for proof that such a repair had been carried out, as I assumed any warranty or dealership repair should be recorded by Volkswagen. They were unable to provide any evidence and simply referred me to Volkswagen Customer Services, who were equally unhelpful.

Despite having the car four times and claiming to have identified the cause of the fault, JCT600 then told me they would need the vehicle back for further diagnostic work at a cost of £610. When I asked why further diagnostics were necessary if they had already diagnosed the problem, they couldn't give me a clear answer.

The customer service throughout was awful. Calls were not returned, communication was poor, and I was left with the impression that they simply didn't want to carry out warranty work and were more interested in passing the cost on to me.

In the end, I took the car to another authorised Volkswagen dealer, who diagnosed and repaired the fault quickly under warranty, proving that JCT600's handling of the issue was completely unacceptable.

Based on my experience, I would never use JCT600 Volkswagen Sheffield again. The customer service was shocking, the communication was poor, and the handling of a straightforward warranty claim was wholly inadequate.

I've purchased and had serviced by Audi, many approved used cars over the years, from A3, A5, TT, A7, to S3, so was excited to be collecting my dream Audi RS7 on Dec 23rd 2025 for ~£60k with 43k miles. With it being an approved Audi, I had peace of mind and didn't think twice about the standard. However, on handover I was genuinely shocked at the condition of the bodywork. Rear wheel arches were peppered in stone chips, and there were other chips and scratches, which I argued should have been covered during bodywork prep. I was told it was to be expected and there was 'insufficient margin in the car' to prepare it to any higher standard. As I'd traveled a long distance to collect, I accepted a £200 reduction in price to get the bodywork polished myself as goodwill and to 'stop me giving them a bad review'. Also instead of a set of rubber mats, I'd agreed as part of the deal, I was surprised to find only a front set of ill fitting A6 mats...presumably there wasn't enough margin. On arriving home and taking it to a body shop, I learned the cost to respray the wheel arches alone was ~£1000. The drivers door also had a bad rattle, as if the window was loose. There was also over spray on the tyre valves/caps from the alloy re-furb and the drivers door had a dent that I hadn't spotted. The ventilated seats, now it's warmer I've realised don't work properly. All in all, a very sour taste. The icing on the cake however, and what has prompted this review, was that the brake wear indicator started coming on intermittently having done only ~1500 miles/3.5 months after collecting. On the advise of Lincoln, I took it to my local dealer, Watford Audi, who showed me the pads were all at ~ 5mm friction material remaining, which raised eye brows. But the trigger for the warning was a frayed sensor wire on a OS front pad. They quoted over £1000 to have the front pads replaced and suggested I contact Lincoln for some good-will, as although a perishable item, pads should have lasted more than 1500 miles and the frayed wire was possibly a warranty issue and could have been visible on inspection. On the bright side, Watford fixed the window rattle after finding a bolt was missing inside the drivers door window assembly. Despite me sending the report from Watford, Lincoln Audi told me it 'met their standards' and couldn't help with the brakes. Apparently I 'might have taken it to a race track'!! In isolation, I perhaps would have accepted the brakes, but this was the straw that broke the camels back - really rubbish experience with Lincoln Audi. I couldn't help but remember those words from the sales manager 'not enough margin'. They asked me to escalate to Audi UK, which I did on 19th May. Sadly, Audi UK have been next to useless (I'm assuming they are inundated with other complaints) and I'm still waiting as of 30th June. Over 1.5 months since the original complaint.... I know VAG are struggling with margins, you can see that in the quality of latest interiors, but this is so short sighted and I certainly won't accept the 'Approved Audi' peace of mind again. What is it exactly that I paid a premium for? I advise you to thoroughly check the condition of any approved used purchase from Lincoln and ask for evidence that it has had a thorough preparation, as it seems once you've collected, there will be no level of good will or customer service. Perhaps it's because I'm not local. Either way, a rubbish experience.

Wanted some assistance with my Mercedes C220D recently when the message 'Wheel Sensor(s) Missing' flashed up in the display. Rang JCT600 Harrogate. They wanted £160 just to diagnose the issue. I was driving to Cardiff the next day so I left it and took it into a Mercedes garage in South Wales. Diagnosed and fixed for £120. Today I wanted to book it in for a 'Service A' with JCT600 Harrogate. They wanted just short of £1000 for the service. Needless to say I declined their offer. Just ripoff merchants. Won't be using them again.

Great service from Rickie
Very responsive
Highly recommended
Delivery of new vehicle was excellent - all smooth and no problems whatsoever.

Very happy with the service provided. Just bought a ID3 from JCT600 Bradford (Umayr) , he was very informative, helpful & patient.

Car not been off the road for 5 weeks

Sheffield branch never pick up the phone when trying to get an update

Customer service is the worst I have ever experienced

Awful service experience won’t ever go back! Horrid throughout! Previously used Haylsden Skoda. Today cost today just under £400 for
A basic service which was pretty much an oil change, oil cost over £100!!!. Anyway new garage hard to find (they could have said!). They missed something causing the engine warning light to come on 20 mins after picking up. Promised to let me know when done and send me a video, I wasn’t told when it was done and didn’t get a video until I asked. Young lady on the front door was nice but the service reception staff had a real attitude. Finally when I picked up car they said oh you’ve already been told what was found on the inspection! Oh no I hadn’t had to prize
It out of them. Never going back and not going to buy a new VW or Skoda if that’s where it’s looked after!

I would never use JCT 600 (Volkswagen) Bradford, ever again. I would avoid them.

I ordered a new car, paid upfront three days in advance of delivery and had to have it insured for the day it arrived at my address. I was told it was to be delivered on a transporter to keep only minimal mileage on the new car.

I was contacted at 1430 hours on the day of delivery that the car would not be delivered as it had been damaged at the dealership.

The damage was discovered by the delivery driver and missed on the Pre Delivery Inspection by the dealer.

I was sent a picture of damage, which I was told was to the rear of the vehicle, a deep scratch and gouge down to the primer.

I was told the damage would be repaired and I would get a new delivery date. So I was paying for insurance and lost interest on the initial payment and without a car.

The car was eventually delivered just two days short of two weeks later. The car arrived filthy inside with mud and gravel and finger marks all over the central console, with 29 miles on the clock, and I discovered scratches down the rear offside back pillar of the vehicle.

I checked the rear of the vehicle and could find no sign of the damage, as shown in the picture sent to me, it was soon to become obvious why not.

There was no explanation of why there was 29 miles now on the clock, but from the state of the interior it was obvious some one at the dealership had been using the car.

I was told the dealership would be in touch to repair the scratches, but after none was forthcoming we had to deal with a rude and uninterested dealership manager called Richard.

He eventually agreed to send out a repair team to my address, to repair the scratches. They could only do this in two further weeks time. They could not explain the mileage on the car to me at this time!?

So nearly a month with no vehicle that was costing me money in terms of no car, insurance payments and lost interest, plus now devalued by the increased mileage.

For the inconvenience I was offered a £50 valet and a bootliner.

The car was repaired on my drive, a month after it should have arrived in pristine condition, as a new car should.

So I drove it for the first time to a ceramic paint protection company. They contacted me shortly after drop off, to ask if I knew the car was damaged on the drivers door? I was in shock and immediately went to see the damage.

I could not believe it when they showed me the damage on the drivers door, it was exactly the same as portrayed in the picture sent to me. But it had been poorly spray painted and not sanded back and correctly filled. I had been falsely told by the dealer this damage was at the rear of the vehicle.

I took the car to a local independent paint repair company and they quoted me £377 to repair the door.

So an independent company is quoting me £377 to repair a brand new car and a repair the dealer had said was repaired. Why would an independent company do that for a new car, if it was done correctly????

I made a formal complaint and the dealership have completely ignored the facts and evidence provided to them, even the independent evidence of the paint repair company .

They now claim the mileage put on the car was to drive it on the road to the paint shop, and 12 miles on a PDI drive. I am not sure why they would think either would be authorised or acceptable with a new car?.

Especially when they couldn't even see the damage on the drivers door found by the delivery driver at their premises when it should have been initially delivered during the 12 mile drive in my car.

I asked for the £377 cost of repair or for them to repair the vehicle, and some good will gesture for all the financial loss, devaluing of the car and the inconvenience of no car for over a month and failed delivery times

I was offered the £50 valet, a set of car matts and a boot liner that they claim comes to the value of £200.

That doesn't even cover the repair cost.

I got no response from HQ JCT 600 when i sent them the details on the 7th May 2026, so I have taken my case to the Motor Ombudsman.

I have sent the full narrative of my issues to you again, at the email provided. I have also updated the dealership at the top of the thread.

Update - sent two emails to the email provided and no reply, shows how seriously they take customer service…..NOT!!