J.C. Taylor Insurance Reviews 1,568

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, courteous, and helpful, often going above and beyond to assist them. Many highlight the excellent customer service, noting that agents are knowledgeable, patient, and make the process easy and quick. The service provided is frequently described as efficient and hassle-free, with people appreciating the smooth user experience and quick response times. Reviewers are also very satisfied with the pricing, finding it competitive, fair, and affordable, often saving them a substantial amount. However, some customers also noted that certain requests were confusing, and a few mentioned needing multiple attempts to finalize their transactions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting representatives as friendly, polite,... See more

Service

Customers had positive experiences with service, often highlighting the smooth and easy process of obtaining... See more

Price

Reviewers highlight positive aspects of price, consistently finding it fair, competitive, and reasonable for... See more

User experience

Clients share positive opinions on user experience, with many reviewers highlighting the ease and simplicity... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only waited a minute before Breanna answered. Breanna was fast, professional, courteous and helpful. The documents to sign came by email promptly. I signed and attached pictures and a little while l... See more

Company replied

Rated 5 out of 5 stars

My experience was absolutely phenomenal, you can buy insurance pretty much from anywhere, but when you have a really good customer service agent in my case Melissa Jones.She made everything easier. Sh... See more

Company replied

Rated 5 out of 5 stars

It's a busy world and you guys take the sting out of rich man's problems. Especially poignant during the retirement years. The sting is being ignorant about putting your antique up in mothballs and... See more

Company replied

Rated 5 out of 5 stars

Tara was very understanding about changing everything when I explained to her that my husband had passed away, so the insurance is being transferred over to my name so we can keep it on the truck. She... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Auto Broker

Written by the company

J.C. Taylor has been providing collectors peace of mind for more than 60 years. We began insuring car clubs, car shows and national events in the 1960s. By the middle of the decade, we expanded our sponsorship with the Antique Automobile Club of America (AACA) — which continues today — to offer classic auto insurance to the club’s 35,000+ members. Since then, J.C. Taylor has grown into one of the nation’s premier providers of collector auto insurance for a wide range of classic cars across the U.S. Call 1-888-ANTIQUE for a quick quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Getting insurance for my classic car…

Getting insurance for my classic car was a smooth process.

March 13, 2026
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Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Eric McCauley is a professional

I would like commend Eric McCauley for all the help and patience he gave to me because I am NOT computer literate and had to get some help from a friend who is, to complete my application. That took a little time, which he gave me. Thank You, Eric for your professionalism and friendly attitude.

March 16, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Insurance review 👌😀

Sales-Christina was polite and informative.

March 16, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Easy to work with

March 11, 2026
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Reply from J.C. Taylor Insurance

Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.

Rated 5 out of 5 stars

Easy Peasy

Easy Peasy. Thanks Ashliegh Lara for being Awesome!

March 10, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

I have been with J C Taylor since the…

I have been with J C Taylor since the mid 80's and the service has been great, especially appreciated Ashli's help. Thanks, Robert C

March 6, 2026
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Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

Very personable and helpful

Very personable and helpful. Answered all questions knowledgeably. Did not try to rush my decision. Happy to be with J.C. Taylor Insurance for my classic vehicle.

March 12, 2026
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Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 4 out of 5 stars

Very responsive, returned emails and phone calls quickly.

Heather was very helpful. Returned a proposal for insurance very quickly.

March 13, 2026
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Reply from J.C. Taylor Insurance

We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!

Rated 5 out of 5 stars

Great customer service provided by your…

Great customer service provided by your sales rep Christina.

March 12, 2026
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Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

I forgot to renew insurance

I forgot to renew insurance, it lapsed. Agents were great at getting me all set again.

March 11, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Personal service and I didn't have to…feel like I didn't matter. Great service.

Personal service and I didn't have to talk to India. A real good person helped me.

March 11, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

Ease of application process

Ease of application process, even for electronically-challenged old guy like myself

March 11, 2026
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Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

Melissa was very friendly and…

Melissa was very friendly and informative.

March 11, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Prompt service

Prompt service

March 6, 2026
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Reply from J.C. Taylor Insurance

Thank you for your kind words! We’re happy to hear you had a great experience with our customer service and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!

Rated 5 out of 5 stars

My experience was pretty simple

My experience was pretty simple. I called for a quote and was greeted by a friendly sales person. I was comparing prices and liked the attention I received from J.C Taylor. I decided to go with J.C Taylor which offered very competitive prices.

March 4, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

Rated 5 out of 5 stars

Heather

Heather. the agent did a great job. Call me back on time and explained everything in detail. Easy to talk to--no selling job--Thanks Heather
Steve

March 6, 2026
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Reply from J.C. Taylor Insurance

We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!

Rated 5 out of 5 stars

The whole process to get insurance for…

The whole process to get insurance for my car was simple and only took a few minutes. The person I spoke with was knowledgeable and answered all of my questions and got the policy started with no issues at all

March 6, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!

Rated 5 out of 5 stars

A very nice experience

A very nice experience
Good price

March 5, 2026
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Reply from J.C. Taylor Insurance

Thank you for the great feedback! We’re glad to hear you had a positive experience and found both our team and pricing to be a great fit. We appreciate your support and the opportunity to protect what you love.

Rated 5 out of 5 stars

Ashli was awesome.

Ashli was awesome.

March 5, 2026
J.C. Taylor Insurance logo

Reply from J.C. Taylor Insurance

We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!

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