Vicky in the Charlton store today was very helpful and sefved me. And i was very happy with my purchase. Unfortunetly before Vicky offered to help another member of staff was aervinf me. And was quo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Fast service,box had seen better days smashed up .Trainers were in perfect condition ty.
Company replied
Perfect item, delivered promptly. However i wasnt able to link my jd status to my purchase so i missed out on any cash rewards so 4 stars only today
Company replied
On floor staff gave great customer service being pleasant and nothing too much trouble. What let it down was the fact you then had to stand in a very long queue to pay. Need to think of a better syste... See more
Company replied
Company details
About JD Sports
Written by the company
JD Sports is the UK's leading sports fashion retailer. Offering an extensive online range of men's, women's and kid's trainers, footwear, sportswear, fashion clothing and accessories - of which 80% is exclusive to JD. The current product range covers all the popular sports fashion brands such as Nike, Adidas, Bench, Timberland, K Swiss, Reebok, Converse, Lacoste, Ecko, Puma...plus many more including the JD exclusive brands McKenzie and Carbrini.
Contact us via Customer CareContact info
United Kingdom
- 0161 393 7055
- www.jdsports.co.uk
3.8
Great
358K reviews
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due to hectic…
Selecting goods from home due to hectic life,knowing that they are going to be be safely delivered .
All goods are as advertised on site and genuine articles .
Delivered on time .
August 24, 2026
Reply from JD Sports
Hi,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
JD Customer Care Team
I always use JD and never have any…
I always use JD and never have any problems always deliver on time, shop assistance are always helpful and pleasant
August 19, 2026
Reply from JD Sports
Hi,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
JD Customer Care Team
Never received my order still trying to…
Never received my order still trying to sort it out , will never order from them again
August 24, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Everything fell into place no problems
August 19, 2026
Reply from JD Sports
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
JD Customer Care Team
When returning stuff they are very slow…
When returning stuff they are very slow as in you might get your money bk in a month
August 20, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
From ordering to delivering I’m kept up…
From ordering to delivering I’m kept up to date where my items of clothing /footwear where they are Iv used this company for many years
August 19, 2026
Reply from JD Sports
Hi,
Thank you for taking the time to leave us a 5 star review. We appreciate it.
Thank you for choosing to shop with us. If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
JD Customer Care Team
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
reliable service an d great turnaround…
reliable service an d great turnaround on delivery
May 20, 2026
Reply from JD Sports
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
JD Customer Care Team
Can’t fault JD but sadly both…
Can’t fault JD but sadly both delivery’s by different couriers went to different addresses 🤦♂️.
August 19, 2026
Reply from JD Sports
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
JD Customer Care Team
I love my order and their was a fast…
I love my order and their was a fast delivery as well. Thanks JD sports.
July 15, 2026
Reply from JD Sports
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
JD Customer Care Team
Reply from JD Sports
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
JD Customer Care Team
Haven’t received order and not replying…
Haven’t received order and not replying to my emails
August 19, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
JD Customer Care Team
Sent me 2 different size shoes!
August 19, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
My order took a lot longer than…
My order took a lot longer than expected to arrive and when it did the box for my trainers which I usually take pride in keeping them in had been crushed and fit for no use.
August 19, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
JD Sports Customer Care Team
Worst company I’ve ordered online with
Worst company I’ve ordered online with. First parcel lost in transit. Took four phone calls to sort and everytime you have to wait 20+ minutes to get through. Told to wait, eventually understood that I was saying it had been lost and said would refund… didn’t, still had to chase for a refund. Now another item I’ve returned and still waiting for them to process the refund. I would never order from here again.
August 24, 2026
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
The staff made my experience my smooth…
The staff made my experience my smooth and nice.
August 9, 2026
Reply from JD Sports
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
JD Customer Care Team
JD I ordered football boots for my sons…
JD I ordered football boots for my sons birthday, sent me a football top. I advised them straight away. They blamed adidas whom they sourced the football boots from.
I was sent a returns barcode and sent the football top back. 2 weeks later, no refund or communications from JD.
I contacted them, advisor said she would have to chase it up with adidas. 7 days later, still no word.
21 days since sending a return and no refund.
Their online form doesn't work, noone ever replies to it.
ABSOLUTE SHAMBLES OF A RETURNS POLICY.
What's the point in an online form if noone deals with them? Just a generic email advising you to go to the online form.
August 25, 2026
Unprompted review
Reply from JD Sports
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/
Thanks again for your time,
JD Sports Customer Care Team
Reply from JD Sports
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
JD Customer Care Team
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