I was very satisfied with the shoes and the other sportswear I ordered, but the wind jacket was extremely small compared to the stated size. The fit was completely unrealistic. What makes this even mo... See more
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Good app but I am so disappointed lately my online purchases got cancelled 3times in a roll I don’t know why ,if I try to email never got a response. You don’t know how much I needed those shoes….. pl... See more
Company replied
On Saturday 18th of January, I popped into JD Sports in Eltham high street, I purchased a pair of Nike Air Max DN trainers for approximately £120 in the sale, I paid for them by card at the till and w... See more
Quick and helpful customer support (when I ordered the wrong size by mistake they could cancel my order). Quick delivery to Sweden, good price and great shoes.
Company replied
Company details
About JD Sports Sverige
Written by the company
JD Sports är en ledande sportmodebutik och erbjuder ett omfattande utbud av skor, kläder och accessoarer – varav en stor del är JD-exklusiva. Sortimentet omfattar populära märken som Nike, adidas, The North Face, Ellesse, Converse, Vans... plus många fler inklusive JD-exklusiva märken som Pink Soda Sport och McKenzie.
Kontakta ossContact info
United States
- www.jdsports.se
3.2
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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SCAMMERS
They took my money and refuse to pay me back for my return, they don't answer on emails. It's been a month and the return arrived three weeks ago to them, still no money back. How can a company this big have you to pay for a return and ALSO not pay the money back or even answer emails? Worst costumer service. Never ordering from JD ever again!
February 3, 2026
Unprompted review
Bad company
Hi, do not order from this company. My order has not arrived, and they are not answering on email, and no phone number to contact them.
So, no way to reach them and ask for my order. I will report them on konsumentverket, but please do not order from here.
Item number
370722152191641247
Tracking number
70722152216047916
Reference
JDW000004769
November 17, 2025
Unprompted review
When I got to the store and tried to…
When I got to the store and tried to get help were the employees not nice. They had an attitude that made me and my friend very uncomfortable. Very bad service.
July 31, 2025
Unprompted review
Show came big size for me and returning…
Show came big size for me and returning costs money too return? Why’s that I’m not paying for a return
July 2, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ordered shoes, got wrong size,twice
Ordered shoes, they sent the wrong size.
Sent them back, ordered the shoes again…and they sent the wrong size AGAIN!
May 21, 2025
Unprompted review
Reply from JD Sports Sverige
Hej.
Tack för att du kontaktar oss.
Vi är ledsna att höra att du inte är nöjd med din senaste erfarenhet på vår webbplats.
Om du behöver hjälp hjälper vi gärna till. Fyll i kundsupport-webbformuläret genom att följa länken nedan. Inkludera följande information ordernummer, kundnamn, e-postadress, faktureringsadress, postnummer.
https://www.jdsports.se/customer-service/contact/
Hälsningar,
JD Sports kundtjänst
SCAM!
I returned a pair of shoes and the return reached JD the 1st of April. It's been over a month now and they still haven't processed my return, despite confirmation from PostNord that the package arrived. They are hard to get a hold of and I have been referred to several different email addresses. Will never shop there again and don't recommend anyone to do so. Scam!
May 9, 2025
Unprompted review
Reply from JD Sports Sverige
Hej.
Tack för att du kontaktar oss.
Vi är ledsna att höra att du inte är nöjd med din senaste erfarenhet på vår webbplats.
Om du behöver hjälp hjälper vi gärna till. Fyll i kundsupport-webbformuläret genom att följa länken nedan. Inkludera följande information ordernummer, kundnamn, e-postadress, faktureringsadress, postnummer.
https://www.jdsports.se/customer-service/contact/
Hälsningar,
JD Sports kundtjänst
Order cancelled without any notification
A week after I placed an ordera d not recieving any notifications ,I went in to the store were I was supposed to pick it up,to check if it was on it’s way..
The order was cancelled without them telling me in any messege. So money back but no shoes. Second time this happens to me ad JD sport.
No messege, and left me hanging for a week when I could have bought new shoes elsewere from a better run company. It will not be a third time..I’m done shopping at JD sports.
February 13, 2025
Unprompted review
No update on return for 4 months
Hello,
I returned order 645614477 - 2 months ago- you have still not updated Klarna invoice- please do so asap. As seen below shoes were sent back to you5th nov 2024.
Please confirm, or get back to me asap.
Miranda
January 21, 2025
Unprompted review
What a disgrace!
On Saturday 18th of January, I popped into JD Sports in Eltham high street, I purchased a pair of Nike Air Max DN trainers for approximately £120 in the sale, I paid for them by card at the till and was quite shocked to then be asked if I would like their draw string bag for my purchase at a cost of 40 pence! I always new them to just give you a bag for your purchase, free of charge, I think it’s absolutely disgusting and shameful to charge their customers for a bag, it’s not like JD Sports are short of money is it? Totally out of order, greedy buggers !
January 18, 2025
Unprompted review
Bad return policy
They sent me a zip hoodie but it was a bit torn up so I wanted to send it back but that cost money. So in total i lose about 200 kr to ship it to me and to ship it back to them.
January 14, 2025
Unprompted review
Hello
Hello!
Due to not getting my delivery, I was compensated with a coupon worth 150 euros. I had to call you from Sweden two times which cost me money. The coupon I was given with 150 euros can not be used in Sweden as I went to JD I Mall of Scandinavia. They told me that the coupon could only be used for 150 swedish krona, which is about 15 euros. Could you please solve this issue?
Regards/ Abdulkadir
December 17, 2024
Not what i paid for
I ordered with name print and paid for it but didnt get it. Last time i used JD sports
December 16, 2024
Reply from JD Sports Sverige
Hej.
Tack för att du kontaktar oss.
Vi är ledsna att höra att du inte är nöjd med din senaste erfarenhet på vår webbplats.
Om du behöver hjälp hjälper vi gärna till. Fyll i kundsupport-webbformuläret genom att följa länken nedan. Inkludera följande information ordernummer, kundnamn, e-postadress, faktureringsadress, postnummer.
https://www.jdsports.se/customer-service/contact/
Hälsningar,
JD Sports kundtjänst
Nice product and super service
November 27, 2024
Reply from JD Sports Sverige
Hej,
Tack för din feedback!
Ha en bra dag!
Hälsningar,
JD Sports kundtjänst
Reply from JD Sports Sverige
Hej,
Tack för din feedback!
Ha en bra dag!
Hälsningar,
JD Sports kundtjänst
Reply from JD Sports Sverige
Hej,
Tack för din feedback!
Ha en bra dag!
Hälsningar,
JD Sports kundtjänst
Ordered a product and after 7 days they…
Ordered a product and after 7 days they sent me a mail that the item is out of stock. How can they accept payment and confirm the order without having any item in stock. In short it was my first and probably my last purchase from JD sports.👎👎👎
November 15, 2024
Unprompted review
Reply from JD Sports Sverige
Hej.
Tack för att du kontaktar oss.
Vi är ledsna att höra att du inte är nöjd med din senaste erfarenhet på vår webbplats.
Om du behöver hjälp hjälper vi gärna till. Fyll i kundsupport-webbformuläret genom att följa länken nedan. Inkludera följande information ordernummer, kundnamn, e-postadress, faktureringsadress, postnummer.
https://www.jdsports.se/customer-service/contact/
Hälsningar,
JD Sports kundtjänst
Bad service on the sistema I didn’t got…
Bad service on the sistema I didn’t got a message for go pick up it’s take more then 3 weeks for get the product. So annoy have to buy in this store. I think I will prefer others stores I’m student and for hot the discount a lot of problem! Instead got the same treated as a normal purchase.
October 30, 2024
Reply from JD Sports Sverige
Hej.
Tack för att du kontaktar oss.
Vi är ledsna att höra att du inte är nöjd med din senaste erfarenhet på vår webbplats.
Om du behöver hjälp hjälper vi gärna till. Fyll i kundsupport-webbformuläret genom att följa länken nedan. Inkludera följande information ordernummer, kundnamn, e-postadress, faktureringsadress, postnummer.
https://www.jdsports.se/customer-service/contact/
Hälsningar,
JD Sports kundtjänst
I rate my namne wronge and de want not…
I rate my namne wronge and de want not ge Me my packet
November 7, 2024
Reply from JD Sports Sverige
Hej.
Tack för att du kontaktar oss.
Vi är ledsna att höra att du inte är nöjd med din senaste erfarenhet på vår webbplats.
Om du behöver hjälp hjälper vi gärna till. Fyll i kundsupport-webbformuläret genom att följa länken nedan. Inkludera följande information ordernummer, kundnamn, e-postadress, faktureringsadress, postnummer.
https://www.jdsports.se/customer-service/contact/
Hälsningar,
JD Sports kundtjänst
fantastic service.
November 5, 2024
Reply from JD Sports Sverige
Hej,
Tack för din feedback!
Ha en bra dag!
Hälsningar,
JD Sports kundtjänst
Reply from JD Sports Sverige
Hej,
Tack för din feedback!
Ha en bra dag!
Hälsningar,
JD Sports kundtjänst
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