Jessops - Glasgow Reviews 185

TrustScore 5 out of 5

4.8

L3/5 Buchanan Galleries, 6 Sauchiehall Street, G2 3GF Glasgow, GB


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Rated 5 out of 5 stars

Sauchiehall Street, Glasgow Store The service and knowledge given by Chris was second to none. The products held in store were of a very high quality and at very competitive prices. Would not... See more

Company replied

Rated 5 out of 5 stars

The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they... See more

Company replied

Rated 5 out of 5 stars

Apologies cant remember the lady's name who assisted me with my camera purchase. She gave me so much info about the camera and showed me how capable the model was. Gave lots of recommendations. Furthe... See more

Company replied

Rated 5 out of 5 stars

Great service received by salesman, talked through and advised the best product to purchase. Left with a satisfactory purchase and additional extras. Great service and professional service from the s... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Photo Lab
  5. Photo Printing Service
  6. Telescope Store

About Jessops - Glasgow

Written by the company

Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.

Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.

Visit our Website Shop Cameras Shop Drones Shop Lenses Shop Accessories

Contact info

  • L3/5 Buchanan Galleries, 6 Sauchiehall Street, G2 3GF, Glasgow, United Kingdom

  • 0141 354 0069

4.8

Excellent

TrustScore 5 out of 5

185 reviews

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Rated 5 out of 5 stars

The main thing I simply must praise is…

The main thing I simply must praise is your employee at your store in Glasgow, Jack. Incredible customer service. Everything I needed, he was there at every step. I will wholeheartedly recommend Jessops if this is your level of recruitment and training. Otherwise, no issues, appraisal of used equipment was precise and reliable. Thank you. A little ‘sweetener’ at actual moment of sale would have been nice but that’s just me! Excellent all round. Thank you. I’ll be back and will be recommending you to friends, family and others.

April 25, 2025
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Reply from Jessops - Glasgow

Hi Steve,

We are thrilled to hear about your positive experience at our Glasgow store. It's wonderful to know that Jack provided such exceptional customer service. We appreciate your kind words about our process and your overall satisfaction with our services. We value your feedback and will continue to work hard to maintain the high standards you've experienced, we look forward to seeing you soon!

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Excellent personal service with sound…

Excellent personal service with sound guidance and advice from assistants who are professional, knowledgable and enthusiastic photographers. I received valuable assistance with the selection and set up of my new Sony camera with encouragement to return for more tips on its use.

April 19, 2025
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Reply from Jessops - Glasgow

Hi Karen,

Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our staff in Glasgow. Their passion for photography and dedication to providing excellent customer service are truly appreciate. We can't wait to see you soon and we are always happy to provide more tips and support as you continue your photographic journey!

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars
Jessops - Glasgow logo

Reply from Jessops - Glasgow

Hi Kelvin,

We appreciate your kind words about our Glasgow team's knowledge and service. We strive to provide excellent customer experiences, and your feedback is valuable to us!

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Great support and customer service

Great support and customer service. Friendly , knowledgeable staff without being pushy.

April 9, 2025
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Reply from Jessops - Glasgow

Hi Jani,

Thank you for your kind words! We're so happy to hear that you had a positive experience with our staff in Glasgow. We strive to provide our customers with friendly and helpful service, and we're glad our team was able to assist you!

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

This latest purchase was my 3rd…

This latest purchase was my 3rd occasion over a period of about 15 years. The service was excellent as before and the staff although different now was as helpful as ever. It was a trade in and I was given a fair price. So no complaints and I l’ll still be going back when the time comes for my next upgrade.

April 8, 2025
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Reply from Jessops - Glasgow

Hi Tim,

Thank you for your kind words and for being a loyal customer for so many years. We are thrilled to hear that you continue to have positive experiences with our service and staff. We appreciate your business and look forward to serving you again in the future.

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Good service

Good service

March 25, 2025
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Reply from Jessops - Glasgow

Hi Prince,

Thank you for taking the time to leave your kind words. We appreciate your feedback and look forward to seeing you again soon!

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Excellent service

I ordered a Telescope at the Glasgow Branch at Buchanan Street. The sales associate was more than helpful and new her business.
It needed delivered to my home in England and arrived on time. Excellent service and will recommend Jessops for all picture needs.

March 13, 2025
Jessops - Glasgow logo

Reply from Jessops - Glasgow

Hi Stephen,

Thank you for your kind words and for taking the time to share your positive experience in our Glasgow store. We appreciate your feedback and are glad that your telescope arrived on time. We strive to provide our customers with the best possible service and we're thrilled that you'll recommend us for your photography needs!

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Good selection of items

Good selection of items. Helpful, informed staff. Great prices.

March 16, 2025
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Reply from Jessops - Glasgow

Hi there,

Thank you for your kind words! We are thrilled to hear that you enjoyed our selection and had a good experience in our Glasgow store. We strive to provide a positive shopping experience for all our customers, and look forward to seeing you again soon.

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Excellent experience

I cannot thank the staff at this store enough. Their patience have been second to none. They have been patient and informative. I have taken a year and a half to buy a camera and each time that I have gone into the store they have taken a lot of time to help with my decision. Thank you very much. At the final purchase Andrew was a star.

March 16, 2025
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Reply from Jessops - Glasgow

Hi Anne,

We are so happy to hear about your positive experience in our Glasgow store! It's wonderful to know that our staff has been so helpful and patient with you throughout your journey to finding the perfect camera. We appreciate your kind words about Andrew, and we'll be sure to pass them along. Thank you for choosing our store and for taking the time to share your feedback!

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Really helpful and friendly

Really helpful and friendly
Gave me confidence in my choice, and good advice
Enthusiastic
A good experience

March 13, 2025
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Reply from Jessops - Glasgow

Hi Agnes,

We're thrilled to hear you had a positive experience in our Glasgow store! It's wonderful to know our team's friendliness and expertise were helpful. We strive to provide our customers with the confidence and guidance they need, so we're delighted you found that in your interaction!

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Great help and advice and support

Great help and advice and support

March 13, 2025
Jessops - Glasgow logo

Reply from Jessops - Glasgow

Hi Jason,

We appreciate your kind words and are glad to hear that you found our help, advice, and support valuable. We look forward to seeing you again soon :)

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Good service

Great staff always helpful.

March 12, 2025
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Reply from Jessops - Glasgow

Hi Martin,

We appreciate your kind words. We're glad to hear you had a positive experience with our staff in Glasgow.

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Great service

Being a novice photographer,buying my camera from Jessops Glasgow was a great experience.Jack ,Ken and Lewis gave great service across 3 visits and numerous phone calls, and I’m confident they will help me if needed in the future.👍

March 10, 2025
Rated 5 out of 5 stars

Good advice was given

Good advice was given, and a helpful attitude. A high level of technical knowledge

February 28, 2025
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Reply from Jessops - Glasgow

Hi Martin,

We appreciate your kind words and are glad you found our Glasgow teams advice helpful and knowledgeable. We strive to provide excellent service and are happy to hear that we were able to assist you.

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Expert Advice

Friendly, expert advice as always. I appreciate the honesty of staff who tell you their colleague is better to assist me and pass me on.

March 5, 2025
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Reply from Jessops - Glasgow

Hi Morag,

We appreciate your kind words and are glad you found our staff in Glasgow to be friendly and knowledgeable. We strive to ensure our customers receive the best possible service, and we're pleased to hear that our team's willingness to connect you with the most appropriate colleague was helpful.

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service, with good advice regarding an appropriate product for our needs. Thank you!

March 1, 2025
Jessops - Glasgow logo

Reply from Jessops - Glasgow

Hi Angela,

Thank you for your kind words about our Glasgow store! We're delighted to hear you received excellent customer service and helpful advice. We strive to provide our customers with the best possible experience.

Kind Regards,

Jessops Customer Service

Rated 5 out of 5 stars

Excellent the reception was perfect

Excellent the reception was perfect

February 27, 2025
Jessops - Glasgow logo

Reply from Jessops - Glasgow

Hi there,

We're delighted to hear you had a positive experience with our Glasgow team. We strive to provide excellent customer service and appreciate your feedback.

Kind Regards,

Jessops Customer Service

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