I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
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I just want to sincerely thank Pete and Pranav from the Oxford Street branch for all their help in setting up my Canon R6 Mark II. They were incredibly patient and supportive, and I truly appreciate t... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
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Perfect location for purchasing…
Perfect location for purchasing Binoculars in Kingston. There were a range of prices and sizes and more importantly, try before you buy. The prices were better than online as well.
February 20, 2026
Reply from Jessops
Dear Chris,
Thank you for your feedback - our Jessops Kingston team will really appreciate your kind words. We look forward to supporting you in the future!
Kind regards,
The Jessops Customer Service Team
A name to be trusted.
I initially wanted to purchase the KASE REV PLUS 72MM ENTRY Kit which was advertised on the Jessops website at a fantastic price. I called just to check what was included in the kit and enquired as to when the KASE REV PLUS 72MM PRO KIT would be back in stock as that too was on special offer. I was informed that they had in fact one left so I duly purchased the PRO kit.
The whole process was seamless as I was sent a dedicated link to make the purchase and free delivery included well. The only minor downside was that the courier missed their collection on two occasions, resulting in not knowing if the item had been dispatched. A few emails to customer service reassured me that the item was on its way. My apologies and thanks to Ben in customer services who graciously endured my persistent enquiries. The situation was not of his or Jessops making. My filter kit duly arrived and I am very happy with my purchase.
Thank you Jessops
February 12, 2026
Unprompted review
Reply from Jessops
Dear Eric,
Thanks so much for sharing your feedback - we really value you sharing your thoughts.
We apologise for any inconvenience caused by our courier however we're so pleased you enjoyed your overall Jessops experience. We'll be sure to pass on your appreciation to Ben and we hope you're enjoying your new filter kit.
Kind regards,
The Jessops Customer Service Team
Consistently very technically…
Consistently very technically knowledgeable and helpful staff at Shrewsbury, whenever I visit the branch.
February 21, 2026
Reply from Jessops
Dear Sue,
Thank you for your feedback, we really appreciate you sharing your experience! We're so pleased you found our Jessops Shrewsbury team so helpful and knowledgeable - we pride ourselves on being exactly that. Thanks again for your kind words!
Kind regards,
The Jessops Customer Service Team
Most beautiful experience
I'm not even sure. The atmosphere was beautiful. The staff that attended to me was super patient and very helpful. And very resourceful too. I'd very well recommend this place anytime anyday. Thank you for having me.
February 9, 2026
Reply from Jessops
Dear Kenneth,
Thanks so much for your feedback.
We're delighted your enjoyed a 5* customer experience with our Jessops London Oxford Street team. We'll be sure to pass on your lovely words to the team who will really appreciate it.
Kind regards,
The Jessops Customer Service Team
Very disappointing service all round
This relates to an online purchase, not a specific store. The website on Friday said cut-off time for Saturday delivery was 16.00. I ordered before then but the order was not delivered on Saturday, despite me paying a premium for the service. To be fair, that has since been reimbursed after a call to customer service. What was worst was that at no time was I informed that the order would not be delivered on Saturday, so I waited in all day to no avail. When the order was delivered (on Tuesday) the parcel was hanging open and one of the corners of the flimsy cardboard box had been crushed. Fortunately the box containing the camera was intact. More by luck than management. My calls to customer service were handled professionally, but at no time was an apology offered, either for the delayed delivery or the issue with the packaging. Needless to say, I won't be using Jessops again.
February 17, 2026
Excellent Camera Shop
Called into the Oxford Street shop to look at Cameras. The salesmn was extremely helpful and pleasant and sold me the perfect camera for my needs. Excellent knowledge of photography and great customer service.
January 20, 2026
Reply from Jessops
Dear Paul,
Thanks so much for sharing your experience. We're so pleased you enjoyed our 5* service with our Jessops London Oxford Street team!
We hope you're enjoying your new Sony RX100 VII!
Kind regards,
The Jessops Customer Service Team
First Time Buyer
Lens arrived quickly with no problems. Unfortunately had to use returns process (due to my error) which also worked surprisingly well. Would use Jessops again.
January 30, 2026
Reply from Jessops
Dear David,
Thank you for your feedback. We're delighted to hear you found your Jessops experience so easy and efficient!
We look forward to assisting you in the future.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear John,
Thanks so much for your feedback and support!
Kind regards,
The Jessops Customer Service Team
Expect a lower non negotiable price…
Expect a lower non negotiable price from the HQ from the initial guide one in the shop and nothing happens speedily!
Don’t get me wrong, price paid was fair, but frustrating that all done by email and no direct calls
February 17, 2026
Unprompted review
Reply from Jessops
Dear Melissa,
Thank you for your feedback - we really appreciate you sharing your experience.
Whilst our store teams are able to provide quick assessments, the process is clear that the units are sent to our Inspections team where they make a thorough and detailed inspection of the units. We appreciate it is disappointing when the price is reduced from the initial quote however until our Inspections team have completed their assessment, we cannot guarantee the final quote valuation.
We are so pleased to hear you feel that the price paid was fair however please note, if you do have any issues with prices in the future, you can reject the quote price offered and receive your unit back. We completely understand it is a two way street on trade-ins and if either Jessops or the customer are unhappy with the terms, we both have the right to walk away from the deal.
Our phone lines are open 9am-5pm Monday-Friday and we can be reached on 020 3322 3387. No requests were made for a call nor have we received any calls. Quotations are sent by email as standard and we can see the response to your email required photographic evidence which is why the team naturally came back on email however we are always happy to have a chat over the phone.
Kind regards,
The Jessops Customer Service Team
The staff were able to show me exactly…
The staff were able to show me exactly what I needed
February 16, 2026
Reply from Jessops
Dear Hilary,
Thanks so much for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Dpd is not a good courier
Dpd is not a good courier. They didn't even try to get near my doorstep and told me there was nobody at home. Packaging was good.
February 10, 2026
Reply from Jessops
Dear Yeochan,
Thank you for your feedback.
We do sincerely apologise for any inconvenience caused however we are very glad to see that although the delivery was unsuccessful on 09/02, the following day on 10/02, your package was delivered.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Anna,
Thanks so much for sharing your feedback - our Jessops Sheffield Meadowhall team will really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Binoculars are realy good.excellant…
Binoculars are realy good.excellant price and excellent delivery.ordered Saturday arrived Monday and free delivery.
February 9, 2026
Reply from Jessops
Dear Neil,
Thank you for your feedback and support! We really appreciate it.
Kind regards,
The Jessops Customer Service Team
Returning needs to be like amazon!
I really like Jessops and deliberately bought from you instead of amazon. Unfortunately, I needed to return the item as it was too small and had to deal with the hassle of paying for a return and insuring etc. Amazon is so easy as if you need to return the goods you just click and it issues you with a label and you are good to go. Customer services were a bit nonchalant about this, making the return easier would help even if a cost is necessary.
February 9, 2026
Reply from Jessops
Dear John,
Thanks so much for your feedback - we really appreciate you sharing your thoughts. We are always looking for opportunities to improve our customer's experience so we really value your comments as it is incredibly important within that process.
Kind regards,
The Jessops Customer Service Team
A great buying experience.
Met a great assistant Joanne T. She made purchasing a pair of binoculars so easy. We went back and purchased a new camera and lens. Her technical knowledge was a great help in making the right decision to buy these products. She was happy to spend time talking me through the questions I had and making great suggestions as to the best product for me. A great purchasing experience.
February 13, 2026
Reply from Jessops
Dear Alfreton,
Thank you for your feedback.
We are thrilled to hear Joanne and our Jessops Sheffield Meadowhall team made your experience such a positive one.
We hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
I have entrusted my late mother’s 3m…
I have entrusted my late mother’s 3m slides for copying to memory stick. I have to say they were coped and returned to me within one month with exemplary service from Joe and Lauren and the team who did the copying. I have yet to check the memory stick and two copies but I am sure they will be fine and contain the 568 images that needed to be scanned and copied.
January 26, 2026
Reply from Jessops
Dear Janet,
Thank you for your feedback.
We’re delighted to hear that you were pleased with the turnaround time and the service you received from Joe, Lauren, and the rest of our Jessops York team. We'll be sure to pass your lovely comments on.
Kind regards,
The Jessops Customer Service Team
Really nice store
Really nice store. Staff really knowledgeable and friendly. Good stock.
February 13, 2026
Reply from Jessops
Dear Steven,
Thanks so much for your feedback, we're so pleased you enjoyed your experience with our Jessops York team!
Kind regards,
The Jessops Customer Service Team
Pete went above and way beyond to help…
Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring service!
If I was Pete's employer I would definitely give him a rise in salary!
What a real gentleman and example to other staff members.
February 13, 2026
Unprompted review
Reply from Jessops
Dear Jim,
Thank you for your feedback - we really appreciate you sharing your experience.
We're delighted to hear you enjoyed 5* service at our Jessops Kingston store and we'll be sure to pass on your incredibly kind words to Pete!
Kind regards,
The Jessops Customer Service Team
CENTON 10x25 compact
CENTON 10x25 compact. Delivered quickly and product is just what I wanted for a budget pair of binoculars to use when fishing!
February 12, 2026
Reply from Jessops
Dear Carl,
Thank you for your feedback. We're so pleased you enjoyed your Jessops experience!
Kind regards,
The Jessops Customer Service Team
Sensor cleaning was quick and effective…
Sensor cleaning was quick and effective
Very good job
February 7, 2026
Reply from Jessops
Dear Matthew,
Thanks so much for sharing your experience - we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
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