I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
Company replied
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
Company replied
I just want to sincerely thank Pete and Pranav from the Oxford Street branch for all their help in setting up my Canon R6 Mark II. They were incredibly patient and supportive, and I truly appreciate t... See more
Company replied
Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jessops
Dear Audrey,
Thank you for your feedback, we really appreciate your kind words and support!
Kind regards,
The Jessops Customer Service Team
Very good service when cashing in on my…
Very good service when cashing in on my camera equipment. Only issue was I had to chase to arrange collection via email after a few days of doing quote, as the selection of collection day on he website form didn’t seem to trigger anything for the collection. But once arranged all very swiftly handled.
February 5, 2026
Unprompted review
Reply from Jessops
Dear Simon,
Thank you for your feedback.
We do apologise for any inconvenience caused - at the time our trade-in team were experiencing a huge influx of trade-ins which caused some minor delays however we're delighted to hear you found the rest of our process efficient once you got in touch.
Kind regards,
The Jessops Customer Service Team
The Jessops team was very helpful with…
The Jessops team was very helpful with trading in my equipment. The evaluation came back with a great price, and communication throughout the process was smooth and clear. Overall, a really positive experience.
February 4, 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for sharing your feedback - we're absolutely thrilled you enjoyed your Jessops customer experience and we look forward to helping you again in the future.
Kind regards,
The Jessops Customer Service Team
Expert advice and brilliant service!
I recently part exchanged some camera gear in store in the Shrewsbury store. I’d been looking to change my gear for some time and had visited the store several times and Sam was incredibly helpful with showing me different cameras and offering useful advice. During the part exchange process Max was also really helpful and I felt that he valued me as a customer. It was a pleasure to be able to discuss everything with a team of people in store rather than online. I really appreciate all their efforts and I love my new gear.
January 28, 2026
Reply from Jessops
Dear Edward,
Thank you for your feedback.
We really appreciate your kind words and we'll be sure to pass them onto Sam, Max and the Jessops Shrewsbury team.
We hope you're enjoying your new Fuji X-T5!
Kind regards,
The Jessops Customer Service Team
Very fast delivery and reasonable price
Very easy to order and good price with fast delivery
February 9, 2026
Reply from Jessops
Dear David,
Thanks so much for your feedback - we really value your support!
Kind regards,
The Jessops Customer Service Team
Really helpful staff.
February 2, 2026
Reply from Jessops
Dear Sarah,
Thank you for your feedback, we're so pleased our Jessops Kingston team were so helpful! We will be sure to pass on your lovely comment to the team who will really appreciate it.
Kind regards,
The Jessops Customer Service Team
Nikon Z50II
Your website lied when it indicated the camera kit I wanted was in store. I had to buy from your web site. A member of the shop staff gave me a demonstration of the camera. DPD's email said 9/2 but delivered 7/2. Well, that was a surprise!
Four stars for having to buy on line.
February 5, 2026
Good service but unnecessary and expensive packaging
Good service ordering and swift delivery from Jessops.
However, the item was a flat package about the size of a small greetings card that would easily have been posted cheaply and gone through a letterbox. Instead it was in an unnecessary large box delivered by DPD costing £4.49 with no option for safe place and left out in the weather. Fortunately fine just at that time! Ridiculous.
February 4, 2026
Reply from Jessops
Dear Chris,
Thank you for your feedback.
Your feedback is vital for us as we are always looking to optimise our customer experience so we really appreciate you sharing.
Our pin delivery service is set up to ensure our orders are delivered in the most secure and safe way possible to safeguard our customer's parcels. We appreciate this may seem less relevant for your particular value of package however we specialise in high value cameras and technology therefore ensuring every delivery is delivered securely is very important to us. I am afraid the pin service does not allow for any packages to be delivered through the letterbox though.
We are so pleased you enjoyed your experience overall!
Kind regards,
The Jessops Customer Service Team
Great instructor
January 27, 2026
Reply from Jessops
Dear Karen,
Thanks so much for sharing your feedback. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
All easy and straightforward
All easy and straightforward. Efficient and quick delivery.
February 5, 2026
Reply from Jessops
Dear Jane,
Thanks so much for your feedback. We do hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
Excellent trade-in price and support!
The support team replied to my email promptly when I enquired about collection for my camera equipment I was trading in. They were very polite and helpful and arranged collection for me at a time that best suited me. Once inspected, the price offered was the same as what I was quoted which was over £150 more than any other trade-in service offered by competitors! I am very pleased and would definitely use Jessops in the future for future trade-ins.
February 5, 2026
Unprompted review
Reply from Jessops
Dear Jack,
Thanks so much for sharing your experience. We're so pleased you found your experience efficient, helpful and well priced!
We look forward to working with you again in the future, thanks again for your support.
Kind regards,
The Jessops Customer Service Team
Very easy to deal with this very fair…
Very easy to deal with this very fair and trusted company. All initial valuations of my equipment were met bar one, but the experts discovered a problem with one lens, which was unacceptable and I was given the option to have it returned or recycled which is the option I chose because I could not in all honestly sell it.
February 4, 2026
Unprompted review
Reply from Jessops
Dear Tony,
Thanks so much for sharing your feedback.
We're so pleased you enjoyed a 5* experience with Jessops! We really appreciate your support and we look forward to working with you again in the future.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear George,
Thank you for your feedback. We really appreciate your support and we do hope you're enjoying your new Fuji X100VI!
Kind regards,
The Jessops Customer Service Team
Price no better than any other similar…
Price no better than any other similar site. Very slow to assess equipment once sent. Well over 2 weeks to payment after goods received.
February 4, 2026
Unprompted review
Reply from Jessops
Dear John,
Thank you for your feedback - we really appreciate you sharing your thoughts and we're keen investigate what happened here as we are always looking for opportunities to improve our customer experience.
We have requested further details to look into the situation - please can you also include your tracking number the trade-in was sent on as well as the other information requested.
Kind regards,
The Jessops Customer Service Team
Great website
Great website, order process simple and efficient, delivery speedy and to schedule. Will definitely use Jessops for any more requirements.
January 25, 2026
Reply from Jessops
Dear Jean,
Thanks so much for your feedback. We really appreciate your support and we hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
The staff were all so helpful with…
The staff were all so helpful with helping to solve the issue. I very rarely write reviews, but the customer service at the shop merits mentioning.
February 4, 2026
Unprompted review
Reply from Jessops
Dear Dave & Carolyn,
Thanks so much for sharing your experience - our Jessops Glasgow team will really appreciate hearing your kind words, thanks again!
Kind regards,
The Jessops Customer Service Team
It's a great store
It's a great store, the only 2 things I found slightly unprofessional is, the procedure, every customer should get a physical receipt, not only on email, after all, these gadgets can cost thousands of pounds, I think customers need better reassurance when they send/drop their items.
January 24, 2026
Unprompted review
Reply from Jessops
Dear George,
Thank you for your feedback.
Companies across the board are moving towards email receipts to help customers out to ensure they are digitally stored instead of a physical receipt which can be lost easily. I have requested further information though, so we can investigate exactly what happened in this situation and get back to you.
Kind regards,
The Jessops Customer Service Team
Great service we'll pleased with the product fast delivery
I was unsure about spending a fair amount of money on a pair of binoculars that I hadn't seen and what I know about binoculars you could write on the back of a postage stamp and still have room for my name and address but having spoke to your very knowledgeable and helpful representative he soon put me right I had no qualms about purchasing the pair he recommended (and not the most expensive may I had). I didn't have to wait to long either within 24hrs I received them well packaged and more than pleased with the quality exactly what I needed. Would definitely use jessops again and wouldn't hesitate in recommending them. I wished more company's were like you. I am more than pleased with the product I purchased I wish your company all the best for the future you deserve to do well once again thank you for a very fine service.
January 30, 2026
Reply from Jessops
Dear Sandra,
Thank you so much for your wonderful review! We’re thrilled to hear our team could guide you to the right binoculars and make the process easy and stress free. We always aim to make the experience personal and helpful so your kind words about our service mean a lot.
Wishing you many happy adventures with your new binoculars!
Kind regards,
The Jessops Customer Service Team
prompt and efficient service
prompt and efficient service
Back much quicker than expected
February 3, 2026
Reply from Jessops
Dear Sue,
Thank you for your feedback - our Jessops Kingston team were thrilled to hear they surpassed expectations with a speedy service! We really value your support and we look forward to assisting you in the future.
Kind regards,
The Jessops Customer Service Team
Great Advice, Great Price
I wanted some half decent binoculars for a trip to South Africa but was worried that I was going to be over-sold! The sales guy was super helpful and suggested a pair of Nikon Sportstar EX 10x25 DCF. They were within the budget I had in mind and they were perfect (compact, light, clear and bright to look through and great magnification).
I would definitely recommend Jessops for their advice, significant ranges and competitive prices.
January 3, 2026
Reply from Jessops
Dear David,
Thanks so much for sharing your experience. Our Jessops Kingston team will be thrilled to hear they were able to help you out with their friendly and expert advice.
We really appreciate your support.
Kind regards,
The Jessops Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.