We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more
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Review summary
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Reviews shaping this summary
Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more
Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more
Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more
Company details
Written by the company
Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.
Written by the company
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0800 408 0778
- customerservice@jet2holidays.com
- www.jet2holidays.com
4.4
Excellent
476K reviews
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No vouchers
Once again was not offered price reduction vouchers on disembarking plane. As the wife had assistance I was too busy to ask for them.this isn't first time this had happened probably not last time . disappointed
July 6, 2026
Reply from Jet2holidays
Hi there,
Thanks for your review.
I'm sorry to read about your recent experience.
If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
Cesspit of a place
Arrived to be put in a room with no hot water or air conditioning, The shower head flooded the place when on the water was hitting the ceiling. The apartment was to far out and at the top of a steep hill, was a minibus on through the day which was ok. They were no cleaning of the rooms and no fresh bed sheets even after 10 days of being there. The halls were dirty. 3 lifts but only 1 working so took time leaving the apartment and coming home as had to queue. Glass found in the kids pool and was at the entrance on the steps for 5 days. Never would I stay here again. Ok for stag and hen party’s but not for family’s.
July 2, 2026
Reply from Jet2holidays
Hi David,
Thanks for your review.
I'm sorry to read about your recent experience.
If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
Our go to travel agents
Our go to travel agents. Always made to feel welcome staff are extremely friendly and helpful
July 19, 2026
Unprompted review
JET 2 Holiday experience
Booked via telephone call and was so easy and well handled, booking in on line simple, check in with boarding pass was easy and quick, flight had slight delay but was very relaxing, check in coming home was fairly quick but also easy even though the plane had been altered.
July 9, 2026
Simply the best!!!
Jet 2 has the best procedures for assisted travel throughout the industry-without exception!
Their prices are very competitive and I have never been disappointed with any hotel/resort I have visited via Jet 2 an experience I have enjoyed for years.
In my opinion the best tour operator going
July 9, 2026
Sunny Suites in Maleme
Sunny Suites in Maleme has been a favourite destination for years
Great staff and management friendly people great value
June 26, 2026
Fantastic holiday with Jet2
Fantastic holiday with Jet2. Flight attendants were amazing, especially on the outbound journey. Hotel was probably one of the best I have stayed in. All Inc Plus and room with a private pool was the best. Yes it was pricey but I would say worth it. Hotel, staff, etc all top notch. Everyone was really friendly and put themselves out to make you enjoy your time with them.
July 9, 2026
Pool was out of order most of the time…
Pool was out of order most of the time , had loads of bites on my legs from the rooms , air fan did not work staff was really rude
July 9, 2026
Reply from Jet2holidays
Hi Chelsea,
Thanks for your review.
I'm sorry to read about your recent experience.
If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
The assistance was expected
The assistance was expected, couldn't have more help from both airports .friendly helpfully by asking if we needed a bathroom break befor plain or bye anything ,and very cheerfully .Pick ups were expect to very pleasent to with language ,and luggage.
July 9, 2026
All good thankyou
July 9, 2026
Great experience * * * * *
Had a wonderful time in holiday with Jet2 holidays. From the moment of booking up until you land back home they took care of us in the most nicest way possible. Their friendly staff are amazing * * * * *
July 9, 2026
It was perfect.
July 6, 2026
Reply from Jet2holidays
Hi Natalie,
Thanks for your review.
I'm sorry to read about your recent experience.
If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
GOOD HOTEL FOR CHILDREN,ONLY…
GOOD HOTEL FOR CHILDREN,ONLY ENTERTAINMENT OUT DOORS NO ADULT ENTERTAINMENT MOSTLY POLITE STAFF ,DISPITE BEING IN MOBILITY SCOOTER TOLD TO GET MY OWN CUTELERY BY 1 WAITER. TVS WENT OFF DURING WORLD CUP EVERY HALF HRAS ISAY CHILDRENS HOLIDAY
July 7, 2026
Reply from Jet2holidays
Hi Gillian,
Thanks for your review.
I'm sorry to read about your recent experience.
If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.
Thanks again for your review.
Kind Regards,
Gemma Stocks
Customer Service Executive Support
Everything went smoothly from booking…
Everything went smoothly from booking to arriving and having a great holiday
July 9, 2026
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