We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more
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Company details
Written by the company
Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.
Written by the company
- What to expect
- In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.
Contact info
Low Fare Finder House, Leeds Bradford International Airport, LS19 7TU, Leeds, United Kingdom
- 0800 408 0778
- customerservice@jet2holidays.com
- www.jet2holidays.com
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Not 4 stars
First of all the hotel was very clean, if you drink beer then your ok but once you got a spirit and a mixer it was flat, the drinks were horrible, the food was horrible as well, as for the staff there was a barman marco who was very rude and not nice at all, definitely not 4 star, would never go back.

Reply from Jet2holidays
We are always happy with the service…
We are always happy with the service from Jet 2.
The holiday we had to Samos was very, very reasonably priced. The hotel and the staff were great. We only saw the Jet 2 staff at the airport but they were cheerful and helpful. The flight was delayed but there is nothing anyone can do about that. Overall, everything was lovely.
everything was brilliant right from the…
everything was brilliant right from the start from checking bags at leeds to coming home jet 2 staff brilliant couldn't fault a thing.
Thankyou
Amazing
The Jet 2 staff were amazing and super helpful. The location of our hotel was perfect however the hotel was a little underwhelming. For example the breakfast options were limited and hotel room had an issue with biting ants. Would recommend the sorrento area to everyone as so much to do
Family Holiday.
Tenerife was a nice place. Airport a nightmare. Hotel was beautiful and the staff were friendly and helpful. The food in the hotel wasn't bad but they didn't cater for people who are gluten free, so that was really really difficult. Had to end eating out a few times after paying all inclusive. But all in all we had a good time.
Great hotel but bad location
Great hotel, brilliant staff and lovely food - the location was the problem, we didn't realise Playa de Palma was the German version of Magaluf.
Fabulous holiday in the beautiful city…
Fabulous holiday in the beautiful city of Florence Italy.
No vouchers
Once again was not offered price reduction vouchers on disembarking plane. As the wife had assistance I was too busy to ask for them.this isn't first time this had happened probably not last time . disappointed

Reply from Jet2holidays
Cesspit of a place
Arrived to be put in a room with no hot water or air conditioning, The shower head flooded the place when on the water was hitting the ceiling. The apartment was to far out and at the top of a steep hill, was a minibus on through the day which was ok. They were no cleaning of the rooms and no fresh bed sheets even after 10 days of being there. The halls were dirty. 3 lifts but only 1 working so took time leaving the apartment and coming home as had to queue. Glass found in the kids pool and was at the entrance on the steps for 5 days. Never would I stay here again. Ok for stag and hen party’s but not for family’s.

Reply from Jet2holidays
Our go to travel agents
Our go to travel agents. Always made to feel welcome staff are extremely friendly and helpful
JET 2 Holiday experience
Booked via telephone call and was so easy and well handled, booking in on line simple, check in with boarding pass was easy and quick, flight had slight delay but was very relaxing, check in coming home was fairly quick but also easy even though the plane had been altered.
Simply the best!!!
Jet 2 has the best procedures for assisted travel throughout the industry-without exception!
Their prices are very competitive and I have never been disappointed with any hotel/resort I have visited via Jet 2 an experience I have enjoyed for years.
In my opinion the best tour operator going
Sunny Suites in Maleme
Sunny Suites in Maleme has been a favourite destination for years
Great staff and management friendly people great value
Fantastic holiday with Jet2
Fantastic holiday with Jet2. Flight attendants were amazing, especially on the outbound journey. Hotel was probably one of the best I have stayed in. All Inc Plus and room with a private pool was the best. Yes it was pricey but I would say worth it. Hotel, staff, etc all top notch. Everyone was really friendly and put themselves out to make you enjoy your time with them.
Pool was out of order most of the time…
Pool was out of order most of the time , had loads of bites on my legs from the rooms , air fan did not work staff was really rude

Reply from Jet2holidays
The assistance was expected
The assistance was expected, couldn't have more help from both airports .friendly helpfully by asking if we needed a bathroom break befor plain or bye anything ,and very cheerfully .Pick ups were expect to very pleasent to with language ,and luggage.
All good thankyou
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