Jet2holidays Reviews 

475,694
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 88,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and friendly staff, who are often described as professional and efficient, making interactions smooth and pleasant. Many people found their holidays to be well-organized and enjoyable, with the service exceeding expectations from start to finish. Reviewers frequently highlight the excellent locations of accommodations, often central or offering great views and easy access to attractions. However, some customers also noted issues with staff conduct, including instances of unhelpfulness, and reports of insufficient staffing levels. A few other people also felt that transfer arrangements were sometimes problematic, citing delays, long waits, or full coaches, and some experienced issues with room availability or cleanliness.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Consumers find service to be positive, with many reviewers describing the overall experience as great from... See more

Holidays

People report positive experiences with holidays, with many describing them as great, fantastic, and... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience for accessing... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness of the hotel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We found our holiday in Lanzarote very nice. The hotel was above our expectations as we had previously stayed at two other H10 hotels. Upgrading of arrival to ‘privilege’ was the icing on the cake.... See more

Rated 4 out of 5 stars

Leeds Bradford- used twilight check-in good helpful staff - wheelchair assist was easy to navigate again very helpful staff Transfer at other side good hotel nice bar staff a bit miserable food o... See more

Rated 4 out of 5 stars

Menorca is a beautiful island with some of the most beautiful places to swim we’ve seen and some lovely places to visit and great places to eat. It’s also a little cheaper than other places in Europe... See more

Rated 5 out of 5 stars

Stayed at the Grand Ascot hotel which was a 5 minute walk from the main square- lovely hotel and great location. Visited Auschwitz which was very harrowing but a must do, the Salt mines which are amaz... See more


Company details

  1. Tour Operator
  2. Holiday Accommodation Service
  3. Tour Agency
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Cheap package holidays from just £60pp deposit. Find all-inclusive and last minute cheap package holidays, ABTA and ATOL protected, at Jet2holidays.

Written by the company

What to expect
In a world that’s ever-changing, one thing will stay the same – us. We’ll still bring you great service, great destinations and most importantly, a great holiday.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

476K reviews

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4.4

All reviews

(475,694)

85,464 reviews in the last 12 months

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Rated 4 out of 5 stars

I love how everything is included in…

I love how everything is included in your holiday package . It’s very good for luggage allowance and like how there is always some one on hand to help weather it in resort or at home . Always great service and always had a great experience with jet 2 wouldn’t go with any one else .

July 9, 2026
Rated 4 out of 5 stars

Jet2 have never let me down and would…

Jet2 have never let me down and would not travel with anyone else.
The staff are helpful knowledgeable and always available.
Unfortunately my last stay at Gran Bali in Benidorm was not good at all.
I have been to the Bali quite a few times and feel that British people are not welcome.
The Gran Bali is in a nice location and the hotel looks impressive, but that is where it ends.
The lifts are awful, the reception ignores you, and will see to Spanish guests before anyone else.
The rooms are dated and the bath is dangerous to get in and out of.
The location of the Bali is nice and quiet, and the bus service which stops outside is excellent at only 1 euro 60 and you can get off where you want new or old town.
The food is ok and something for everyone. The pool.was full of children as Spanish children's holidays begin in June.
The entertainment was non existent and there used to be daytime music and water aerobics which no longer exist so not a good atmosphere anymore. I would not go back to this hotel.

June 29, 2026
Rated 3 out of 5 stars

Delayed going out and coming back

Delayed going out and coming back

July 9, 2026
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Reply from Jet2holidays

Hi Kerrie,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 5 out of 5 stars

Fabulous hotel

The staff and the rooms at the hotel Sea Breeze were fantastic. Overlooking the harbour with 4 restaurants within 2 minutes walk

July 9, 2026
Rated 5 out of 5 stars

An amazing hotel with fabulous staff and food.

This was a holiday which we researched, read the reviews and we were so pleased that time paid off. The Seaside Lifestyle resort was the perfect hotel. We booked through the Jet2 app and it was easy to arrange what we wanted. On arrival at the hotel we were welcomed and taken to our room. We had a sunset swim up room. The room was ever so clean and serviced daily and fresh water added to the fridge. Note the sunbeds by the private pool are covered so we used the main pool. The main restaurant was very good and such a nice change to be served bottles of wine and not having to find a machine to get a coffee. The restaurant staff were amazing. Shout out to Stella - she was wonderful and couldn't do enough for you. Note for omelette lovers speak to the chef behind where the pizzas are and you can get them done to order at breakfast. The 3 A La Carte restaurants were amazing - book on the hote app on day 1 and you will get in no problem. Our favourite was the Japanese. We had never had this kind of food before but absolutely loved it so do try it. The main bar is table service and can be busy straight after dinner so be patient and maybe request 2 drinks. Ekin was amazing and knows what you like and often gets your drink before you know you need one! The pools are managed well. Nobody during our time was putting towels out and in fact the resort warn you not too. This allowed for a leisurely breakfast and never a worry finding a bed. A wonderful hotel which we would definitely visit again. Jealous of those who still have this pleasure coming soon.

July 9, 2026
Rated 3 out of 5 stars

All good great holiday .but seats on…

All good great holiday .but seats on the plane are not the most comfy but on the way back the seats were absolutely awful and in my opinion not suitable for 4 hours 20 minute flight.my seats were 22a and b.

July 9, 2026
Jet2holidays logo

Reply from Jet2holidays

Hi Kevin,

Thanks for your review.

I'm sorry to read about your recent experience.

If you would like us to investigate the points you've raised, kindly send details of the issues you faced by visiting our website at www.Jet2holidays.com/contact-us. A member of our friendly team will then be in touch in due course.

Thanks again for your review.

Kind Regards,
Gemma Stocks
Customer Service Executive Support

Rated 4 out of 5 stars

The outbound flight the flight…

The outbound flight the flight attendedants were rude constantly ignoring you after paying for soft drinks and not bringing them . They were the same to other customers. The hotel was fabulous the return flight totally different couldn't do enough for you

July 9, 2026

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