jewellerybox.co.uk Reviews 

2,095
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the wonderful protective packaging, and the very wide range of available jewelry options. Consumers mention that the overall product quality is truly outstanding, prices remain very affordable, and customer support teams respond promptly with genuinely helpful solutions for any questions. Many buyers truly enjoy wearing these delicate and stylish pieces for daily use or special occasions without experiencing any major difficulties. Some reviewers were not happy with sizing discrepancies, stating they occasionally received incorrect measurements or items that simply did not fit properly.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the beautiful designs, great... See more

Quality

Users describe positive interactions with quality, consistently highlighting the excellent craftsmanship and... See more

Customer service

Customers had positive experiences with customer service, noting that support was prompt, warm, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive super speedily and... See more

Order

Consumers find order to be positive, highlighting straightforward online ordering and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a 9ct gold personalised name necklace from Jewellerybox. The website was really easy to use and make my preferences. The order was despatched really quickly. Arrived very well packaged. And ar... See more

Rated 5 out of 5 stars

I absolutely love JewelleryBox because I have never been disappointed. I adore the rings, bracelets, and earrings that I’ve got from them. As someone who is allergic to much of the metals used in jewe... See more

Rated 5 out of 5 stars

Great website, very easy to use and lots of lovely jewellery to choose from. After advice from customer service I bought a beautiful silver ring, sizing was perfect, it's very comfy, quality is great... See more

Rated 5 out of 5 stars

Ordered from Jewellerybox on numerous occassion.Love that there is a wide range of jewellery options to choose from ....the site is super easy to navigate & delivery is very quick ! Never had any iss... See more


Company details

  1. Jewelry Store

Written by the company

We like to keep things clean, simple and fun by offering fashionable essentials for anyone's jewellery collection, with a price tag that won’t make you blush. We want to break down the barriers between fine jewellery and fashion jewellery and prove that you can fill your cupboards with fantastic gold and silver pieces for the same price as high street costume jewellery. We are constantly adding to our range to keep you updated on the best new styles together with some absolute staples. If you have any questions or suggestions we would love to hear from you. You’ll find our UK customer service team polite, helpful and knowledgeable. You won’t get held in a queue or put on hold, and you can order as easily on the phone as you can on our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,095)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

A reliable company

Found exactly the necklace I was looking for. Description was spot on, quality is lovely, price was very reasonable. It arrived within two days, in a lovely little matchbox style package, along with a voucher for 15% off a next order. Very happy customer.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely shop

This shop has a very good range of products and the prices are always really reasonable. I have ordered many items from them and never been disappointed.
All of my orders have always come in super cute packaging, which in my opinion is really important if you are purchasing as a gift.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great company!! beautiful gifts

Great company
Lovely items, great for gifts
ordered an anklet as present for my neice absolutely loved it so am going to order for my other 3 neices too so they have matching 🩷

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

I am very glad to be a customer of Jewellerybox.co.uk.
I love the special & unique jewelries, which I don't get anywhere else.

Furthermore, I will buy more jewelries from your shop in near future.

It is highly recommended!

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

size differently to most companies

Ordered a pair of 8mm hoops online and they sent me a pair of 6mm hoops. I spoke to the customer team who apologised and sent another pair of 6mm hoops out. Upon contacting them again they advised they measure their hoops from external diameter instead of internal diameter unlike most of the jewellery industry. I checked and whilst this is clear if you click on the sizing tab online, most jewellery sites measure from internal diameter. I decided at this point I wanted a refund and the website stated I would only receive a third of the price of the item back. Pretty unhappy with the quality of the item received as well.

July 30, 2025
Unprompted review
jewellerybox.co.uk logo

Reply from jewellerybox.co.uk

Thank you for your review. Sorry you were disappointed with the hoops and the way that we measure them. As you noted we do say on the product page we measure them externally. We do charge a fee for the return label if you wish to opt for a refund however you are more than welcome to return free of charge for store credit if you did wish to exchange them to a larger pair.

Rated 5 out of 5 stars

Fantastic!!!!

I just want to say the necklace is absolutely amazing and beautiful plus their pricing of this particular item is way better than any other brands I have checked online in fact about 50% better price ! The item is made very well and looks beautiful, fingerprint done with care and great attention to detail I will be ordering one more ! Thank you millions

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

A lovely company to do business with

I’ve bought a couple of times from Jewellerybox.co.uk and I cannot fault them. The jewellery is exactly as described and delivery was extremely fast. I’ve also found that they are lovely to deal with. I really recommend them.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt delivery of Pretty, Comfortable Earrings

easy to navigate website with clear pictures and descriptions of products. I purchased earrings which were well made, pretty and comfortable to wear. Items were delivered very quickly and updates on expected delivery were timely and helpful. The products were as described on the website and well packaged.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great company!

For reference I only buy the sterling silver jewellery that jewellery box carry so I can’t speak on any of their gold items but I do find them a good company to shop with. Great quality items, fast delivery, usually only takes 1-2 days to get to me, maybe a day more if it’s over the weekend which I have no problem with what so ever. And their packaging is very cute.
Couldn’t recommend them more.
Oh and I love their size guide as they carry a lot of ‘between sizes’, so there’s a lot more options compared to other jewellery companies.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Jewellery box silver jewellery

I purchased a dinosaur necklace and a pair of silver dinosaur earrings, these were purchased for my grandaughter who was delighted with them. Both items were as described and were as pictured, I got free postage, jewellery box sent me a despatch message on a Monday and received them Friday, so good communication, item packed well, couldn't fault the service, I'd have no hesitation in recommending.

June 7, 2025
Unprompted review

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