Got taxi’s from Kent to Gatwick. Lovely guy named Mr Khan to the airport. Kind and friendly. Helped us with our bags, excellent driver and the same can be said for the lovely Umar. Great communicat... See more
Company replied
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See what reviewers are saying
After a long flight, we booked Jewels airport transport to take us home from Heathrow. The driver was there before we had our bags, notifying is that he was already in place waiting. The driver was co... See more
Company replied
Our driver was very professional and arrived a few minutes early for our drive from a hotel near Heathrow to Southampton. The vehicle was very clean and comfortable for the two of us. Much more pleas... See more
Company replied
Our driver was courteous, easy to locate after responsible communication with us as promised. He did not know about our special instructions which we asked Jewel to notate which was to give us 2 ho... See more
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Company details
Written by the company
Jewels Airport Transfers UK specializes in Airport Taxi Transfers services to and from all UK Airports & Cruise Ports for Individuals & Groups. Book Online & Get Instant Quotation for all types of airport taxi transfers.
Contact info
Seaton Road, UB3 1NT, Hayes, United Kingdom
- www.jewels-airport-transfers.co.uk
4.6
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I use Jewels shuttle on a regular basis…
I use Jewels shuttle on a regular basis and would highly recommend their services to the business or private traveller. Booking is done on line and a simple process. The drivers are friendly, proactive in establishing communications and more importantly punctual.
October 25, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for sharing your feedback and the 5* review.
Not great
Not great ! the car had a noise at the back left wheel that sounded like something was dragging at the back of the car, or a faulty break pad? Not sure but it got louder as the journey commenced and the car started shaking at after a while. Which made me nervous. I don’t think cars should be on the road taxing people around unless they are in good road worthy condition. Made me very nervous.
October 25, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for sharing your feedback. This will be investigated as customer satisfaction and safety is of upmost importance to us.
Always on time.
As always, driver was on time, vehicle clean and suitable for the task. I have used Jewel cars several times now for airport runs and have no complaints at all.
October 15, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for the positive feedback and we look forward to working with you again.
Reply from Jewels Airport Transfers
Thank you for the feedback.
Excellent service from the driver
October 24, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for sharing your feedback, this will be passed onto the driver.
Great service - excellent car and driver
Best price, easy to use, efficient service with good communications. The driver was first class - will definitely use again.
October 19, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for your positive feedback and we look forward to working with you again.
All round excellence
Easy website, despite 02H00 pick up driver waiting and communicated well. Friendly, communicative and pleasant driver; home safe and sound; excellent service.
October 17, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for the great feedback and 5* review.
Absolute Rubbish
Received 3 emails, invoice and booking confirmation for out and return journey - wouldn’t expect anything else. Pick up time came and went - phoned and sent WhatsApp messages multiple times. Made alternative arrangements (at great expense). Finally spoke when we were in the airport - they apparently don’t cover my area! Sorry my crystal ball was broken. Don’t use this firm.
October 18, 2024
Unprompted review
Reply from Jewels Airport Transfers
We have received your feedback and we need to ensure this relates to our company. Please supply a reference number as we are unable to locate you on our system. We also do not use whats app message as a way of communication and we do operate nationwide so it is our concern this is another company. Please email sales@jewels-airport-transfers.co.uk and this will be investigated. If this does not relate to us then we kindly ask you to consider retracting this review as it affects our business reputation. Many thanks
Courteous driver
Courteous driver, good communications for pick up. Drove well and friendly.
October 12, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for sharing your feedback.
Everything was awesome👍
Everything was awesome👍
The driver was super nice and helpful. The car was clean and in good condition.
October 10, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for taking the time to share a review.
Reliable. Reliable. Reliable
I have been using Jewels Airport Transfers for years and they have never let me down. Always had great drivers, never been late, never had an issue
October 15, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for your great feedback and for taking the time to review.
Heroes after LNER let us down!
At VERY last notice, we were able to book a taxi from London to Lincoln thanks to Jewels Airport Transfers. LNER cancelled our train on the morning of travel, and did not offer a suitable alternative. Hamid took us from London to Lincoln. His taxi was very clean, and he was very helpful in loading and unloading our bags for us. Jewels Airport Transfers really saved the day for us!
October 8, 2024
Unprompted review
Reply from Jewels Airport Transfers
This is great to hear and thank you for feeding back your positive review.
Great service
Great service. Excellent communication and the fairest prices I could find from Heathrow. Would definitely recommend!
October 12, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for the positive feedback and for the recommendation.
Absolutely wonderful experience
Absolutely wonderful experience. Great communication at every point. Will definitely be using again. Highly recommend.
October 15, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for sharing such positive feedback and we look forward to working with you again.
Greg
Greg , my driver was very professional and very polite throughout my hire. Car was perfect and driving matched that, which is just what you need.
Would highly recommend.
Play list was also spot on!!!
October 11, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for taking the time to share your feedback.
Amazing Company …
Such an easy and convenient process when using Jewels Airport Transfers. The online booking system is straightforward and efficient. You know immediately how much your journey will cost as you pay upfront. Booking confirmation came through immediately and an emailed reminder of the booking is emailed a day prior to departure. My driver, Greg , arrived on time, greeted me by name, loaded my luggage and helped me into an impeccably clean vehicle , he gave me some water and juice and even told me to use the internet, unbelievable but this company even has its own internet (Wifi ❤️) .The journey was smooth and enjoyable. I would gladly use this service again. Highly recommended.
Redards,
George.M
October 9, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for sharing the great experience you had with our company and we look forward to working with you again.
Taxi 20/9/2024 & 02/10/2024
We took a taxi with Jewels airport transfers, our driver Greg was kind & verry professional!
He was right on time to pick us up & we felt verry safe along the way.
Our cruise company also changed the arrival terminal last minute in Southampton, so we contacted Jewels airport transfers & they helped us in no time!
When we come back to the UK, we will use them again because we payed a much better price then all the others!!!
Thank you for the verry good service!!!
Alain Kenens
October 2, 2024
Unprompted review
Reply from Jewels Airport Transfers
This is great to hear. Thank you for taking the time to feedback and for sharing your positive experience with us.
Reply from Jewels Airport Transfers
Thank you for taking the time to feedback.
Reply from Jewels Airport Transfers
Thank you for your feedback.
Terrific service for a last minute…
Terrific service for a last minute booking. I had to facilitate a transfer from Birmingham airport to Heathrow airport on a late arrival. The driver was there waiting on arrival. Very important at 00:30 in the morning after a long flight. Excellent service to the hotel at Heathrow. Professional driver! Highly recommend recommended.
October 5, 2024
Unprompted review
Reply from Jewels Airport Transfers
Thank you for taking the time to feedback and for sharing your positive experience. We are happy that we were able to facilitate a last minute journey.
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