Jewels Airport Transfers Reviews 

Driver communicated well about pick up from Gatwick . He was polite and helped with the suitcases into the boot. However he exceeded the speed limit nearly the whole journey at one point driving at 90mph. I think your drivers should be told that they must stay within the speed limit. I found the fast driving made me anxious.

We booked a transfer to Cambridgeshire from Gatwick on a Saturday evening with this company. The driver was unable to communicate effectively in English, which caused problems both initially with finding him at the airport, and then en-route when he was unable to explain to us why he was taking an unfamiliar route round the M25. He compounded our discomfort by misunderstanding his satnav and taking a wrong turn onto the M1, taking us well out of our way through Luton. The company later said he had told them he had dropped one of our party in Luton, which was simply untrue - but maybe they couldn’t understand him either. The ride was also extremely uncomfortable because of his driving style and we were unable to relax for the entire journey, which seemed to go on forever. The company received our complaint defensively and offered no apology.

I am amazed at the reviews on Google and elsewhere of this firm. I with 5 others travelled back from Gatwick on Sunday 20th January. I raised several concerns with the company afterwards; our pick up at Gatwick (no Costa, no placard), driver took wrong route home (admitted but driver apparently said we wanted to drop someone off at Luton - not true), driver frequently to a point of concern drove on cats eyes (he told me he liked to do this to keep him straight company said it was because of poor driving conditions). Although the car was clean, driver smart and polite the combination of above and his very poor English made it a worrying drive home. The worst however was the implication from the MD of Jewels Airport Transfers that I and my friends were lying. Don't trust them or these other reviews on Google, go elsewhere

It was a timely,smooth and comfortable journey with the best hands on the steering not to mention utmost safety.

After a long journey back to Newcastle it was wonderful to find our driver waiting at arrivals to whisk us safely and comfortably home.

Superb service and very competitive rates for our trip to Heathrow.
Mike, our driver, was excellent, punctual and courteous. Thank you.

Punctuality; driver competence, safety, courtesy, initiative and good cheer.

Excellent service, on time, quick and easy, Mohammed our driver carried and loaded our luggage and was helpful and polite. Car clean and spacious. Can highly recommend.

Fantastic service, we booked from Australia for pick up at LHR at 05.45 to take us back home to Cambridgeshire. Easy to book. Driver met us at arrivals, took our luggage and made sure we were comfortable after long flight, no rush we were able to get a drink before leaving airport. Good driver through M25 traffic and back home, he helped to unload luggage .
Would use this company again
Thankyou driver.

My driver T M Malik - went out of his way to collect me as I couldn’t hear where my pick up point was outside due to the number of people in the airport - he offered me water and watched me go inside my house to make sure I was safe. Great service will definately use again

I had a very good experience with this company. I was flying from Spain to London Gatwick but unfortunately my flight was running late. My driver (think his name was Umar) was tracking my flight and when I finally landed after a 45 mins delay, he was there to receive me with a smile.
He had a very nice mercedes car and offered me a bottle of water. My journey to Hook was very smooth and comfortable. I had horrible experiences in the past.
I would give this company 5 stars. Good company, good drivers!

We booked a return trip to Heathrow. Our driver was punctual on both legs, was polite and professional, drove responsibly and gave good directions for the pick up at Heathrow. We shall be happy to book with Jewels again.

A great service with fab customer service from beginning to end. The drivers were punctual, friendly and really professional. They couldn’t do enough for us. Thank you for making sure our holiday went off without a hitch!

Cancelled my taxi the day before we needed it, left us completely in the lurch with not so much as an apology. Avoid, avoid, avoid

Both collections for the outward and inward journeys were on time. The vehicles were excellent, very clean and comfortable. The drivers were polite and helpful. Overall, all one could wish for.

I would never use this company again. Last week we had booked a taxi to Gatwick. The driver was late, but that was ok, traffic could’ve been a problem. But the journey was awful. The driver didn’t even know where Gatwick was and had to follow his phone taking his eyes off the road and using his fingers to click on the phone. He drove with one hand all the way, apart from when we hit the rumble strip or he loss control at a bend, which happened frequently as he took us the country route. He tailgated drivers constantly. He used his free hand to eat snacks in a bag on the passengers seat. When we got to Gatwick he didn’t even know we were going to South terminal and had to use his phone again. By the time we arrived I felt sick. He just pulled up - we got out and opened the boot and got our own bags out and he said nothing. My husband noticed there was a plastic card in the boot telling him how to treat customers. Well he definately hadn’t read it. I decided to email Jewels as I thought they need to know this driver is poor. Well firstly I received a nice reply saying they would look into. Then I got a reply from the Boss who basically called us liars. That the driver had driven for them many times never eats in his car and knows where Gatwick is as he lives nearby. Is all I can say is I will never, ever waste £125 yes £125 going to Gatwick with this company again. Don’t use ….

If you are a supplier don't take bookings from Jewels. They're saying they gonna pay you by the end of the day which it won't happen. After that they'll ignore all your messages. Stay away!

Impossible to contact the driver on landing - 45 minutes wait at the Airport (East Midlands)
Complained about this and had an unhelpful reply from Mr. Durrant - their business manager.
Considering the trip cost more than £90 it was definitely not VFM.

Terrible. Driver turned up 10 minutes late - I had to call him to find out where he was. Then before we had gone more than a mile he pulled into a petrol station without any advance warning, announced he had to get petrol, and left me sitting for another 10 minutes waiting. We finally left my city 35 minutes after my scheduled pickup time. He was dressed totally unprofessionally, in oversized, sloppy sweatshirt-material shorts and an untucked, oversized, wrinkled t-shirt. The car was dirty inside and out. Very uncomfortable seat. It seemed like his own personal, day-to-day car, and he hadn't bothered to tidy it before collecting me. He drove too fast and braked far too late, so much so that I actually gasped audibly a couple times. He said nothing to me throughout the drive. I will never use this company again. It was like someone had sent a friend to collect me and give me a ride to the airport. I find it hard to believe this is someone who drives passengers for a living. Avoid.

Edited to add: Complained to the company, who initially said they would follow up and wanted to make it right -- and have ghosted me ever since, despite my multiple attempts to reach them. From bad to worse. I will never book them again.

I’ll never use this company again for the following reasons:
- despite paying extra for “meet and greet” no one appeared with a sign. I had to call and track the driver down.
- Shortly after setting off from the airport we were called and told we had to pay an extra £30 via payment link
- £20 was because we had booked “a car that was too small” we had two people, a baby and luggage. Everything fit in the car just fine but we had to pay the charge because “the driver had to fold a seat down”
- the other £10 was for the wait time. They start the one hour timer as soon as your plane hits the tarmac. Which is a little harsh knowing how poor LHR baggage handling is.
- we were told if we didn’t pay before the end of the journey the driver would pull over and not continue until we coughed up.
- The whole think felt like a shakedown. We paid because we had a baby in the car and could be delayed. They were never able to justify why we had to pay extra for the same car.