Jigsaw Homes Group Reviews 

283
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers had a great experience with this company, highlighting wonderfully smooth property transitions. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and deeply supportive throughout the entire moving process. Many people feel entirely safe and secure in their new homes, noting that staff communication, availability, and professional guidance are consistently reassuring. Some reviewers were not happy with frustratingly slow response times regarding urgent repairs, leaving tenants struggling without proper heating systems. A few other people also felt that the internal complaints department completely failed to handle issues properly or communicate effectively when serious concerns arose.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as kind, helpful, and... See more

Customer service

Clients share ambiguous opinions on customer_service, as experiences vary significantly among reviewers. Some... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Response time

Consumers find response times to be ambiguous, reflecting a wide split in experiences. While many reviewers... See more

User experience

People report positive experiences with user experience, highlighting exceptionally smooth and stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great Experience! The staff at Jigsaw Homes were friendly, helpful, and response to all questions I have . The move went smoothly, although the waiting was longer than the predicted times. The home it... See more

Company replied

Rated 4 out of 5 stars

The lady Katie woods who helped my move was fantastic she was helpful, thorough and always replied to my emails and calls , The call handlers who take the calls for everything are pleasant and helpf... See more

Company replied

Rated 4 out of 5 stars

Lauren Spencer has been very helpful and patient with me right from the initial contact on a telephone interview to meeting her in person for the viewing and being in touch on the phone and via em... See more

Rated 5 out of 5 stars

I would like to give my heartfelt thanks to Rabbia Begum (Tenancy Officer). She has supported us throughout the entire process of transferring my mums tenancy in to my name. She was clear, professiona... See more

Company replied


Company details

  1. Housing Association

Written by the company

Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale. Our vision: We want everyone to live successfully in a home they can afford. Our mission: Creating homes. Building lives.


Contact info

3.9

Great

TrustScore 4 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(283)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing experience helped me out a lot…

Amazing experience helped me out a lot and explained everything clearly, I am thankful for their service, Karen from jigsaw homes was wonderful and made me feel at ease with all the information given. Very happy!

December 8, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

It's great to hear that you've had an amazing experience with us, Mia. It's always a pleasure to receive excellent customer service and we're glad you were happy with the service provided.

Rated 5 out of 5 stars

Brilliant company with wonderful agents

My experience with Jigsaw homes was so quick and seamless. My agent Alison is absolutely wonderful and was so proactive with getting everything ready for me to move into my new place. The entire process was completed in under two weeks! I can’t recommend this company and the lovely Alison enough. I have been renting privately in the UK for 8 years. You’d expect government funded housing processes to be much more arduous than private but in my experience it’s been the complete opposite.
10/10 experience, I am so so pleased with this company and lovely Alison

December 12, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Mizza. That's wonderful to hear! We're glad that your experience with Jigsaw Homes and Alison was such a positive one. It sounds like Alison really went above and beyond to make sure everything was ready for you to move in. Thanks for sharing your feedback with us, and congratulations on your new place!

Rated 5 out of 5 stars

Excellent service

From the very first phone call we had with Karen, the service we received was exceptional. Nothing was too much trouble for Karen and she answered every question we had with kindness but still being professional.

November 21, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Nicola. That's wonderful to hear! It's always a pleasure to receive exceptional customer service, especially when it comes with a touch of kindness. We hope that your experience with Karen continues to be positive and that you receive the same level of service in the future. Thank you for your feedback.

Rated 5 out of 5 stars

New build house

Just received a new build house from jigsaw and have to say the process has been so easy been informed every step of the way so glad to have our new home

December 8, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Gemma. We're so glad to have helped to make your journey to your new home an easy one. Thank you for your feedback!

Rated 5 out of 5 stars

Karen has been very helpful and always…

Karen has been very helpful and always speedy with any replies I have needed.

December 8, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Bev. Thank you for your feedback. We will be sure to let Karen know!

Rated 5 out of 5 stars

Jigsaw are definetly the best housing…

Jigsaw are definetly the best housing association iv dealt with: very polite and respectful and always there to help when needed

November 30, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Lanie. Thanks for your feedback. That's awesome to hear! It's always great to know that people are having positive experiences with our service. Have a fantastic day!

Rated 5 out of 5 stars

Great experience, from start to finish.

Great company from start to finish, my officer Michaela Coward was great, understanding and kept me up to date with everything, would definitely recommend.

December 7, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Consumer. That's great to hear! It sounds like you had an excellent experience with Michaela. We're glad to hear that she was able to provide you with the support and updates you needed throughout the process. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Chaffinch manor

From being offered the new build property in november to getting the keys on the 30 the all process as been first class . Can't thank Michaela Coward and the team enough for all the help . Definetly a dream home for me and my daughter .

December 7, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Darren. It's great to hear that you had a positive experience with Michaela and the team while getting your new build property. We hope that you and your daughter enjoy your dream home!

Rated 5 out of 5 stars

Absolutely fabulous company so helpful…

Absolutely fabulous company so helpful and kept me informed with everything and was professional and very efficient with all the service and information offered to myself. Karen was absolutely amazing and so professional with her manor and insight and really was a great support , she is amazing ambassador for jigsaw

December 7, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Chelsey. That's great to hear! It's always wonderful to receive positive feedback about our teams. We're glad Karen was able to provide you with excellent service and support. Thank you for your feedback.

Rated 5 out of 5 stars

Excellent Customer Care

I am in utter shock at how quickly we've acquired our much needed bungalow with Jigsaw Homes. Deccan in particular from the first moment we spoke was so reassuring and professional. He dealt with our needs with the upmost respect and care. If his professionalism is a reflection of the company he works for then Jigsaw are an amazing company. Deccan is an absolute asset to them. Thank you so much.

December 6, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Nicci. Thank you for providing us with your feedback. We're glad to hear that you've had a positive experience with us and that Declan provided you with excellent service. It's always great to hear when our employees can meet the needs of our residents. Congratulations on your new home.

Rated 5 out of 5 stars

A fantastic experience

Declan and the team have been amazing from the start of the process to the handing over off keys, they kept me up to date through out regarding delays etc (new build).
The whole process was so easy and plain sailing which made the experience quite pleasant and not stressful at all. Highly recommend Jigsaw homes to anyone

December 1, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Julia. It's great to hear about your positive experience with us and the team! It sounds like Declan did an excellent job keeping you informed and making the whole process easy and stress-free. Thanks for sharing your feedback with us, we will pass it on to the team!

Rated 5 out of 5 stars

Jigsaw Homes Application

I can't thank Jigsaw Homes and their employee Declan enough. The whole process from my initial application to viewing a property went smoothly. The advice I have been given has made me feel at ease. I am one happy tenant and I'm looking forward to moving in my new home.

December 6, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Leon, Congratulations on finding your new home! We're glad to hear that the process was smooth and that you received helpful advice from Declan. It's always great to hear about positive experiences. Wishing you the best in your new home!

Rated 5 out of 5 stars

supportive

Friendly, straight forward and supportive.

December 5, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Samantha, Thanks for your feedback. It's great to hear that our employees were friendly and supportive and that your journey to finding a new home was straight forwards.

Rated 5 out of 5 stars

Absolute wonderful lettings and tenancy Khadeja Begum is an asset to the organisation …

Absolute wonderful lettings and tenancy officer Khadeja Begum. Thank you for all you have done to accommodate my autistic sons needs not only his my other two children too. I really appreciate all the support I’ve received.

December 4, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Claire. It's great to hear that Khadeja was able to provide such wonderful support to you and your family! It's always great to know that our employees go above and beyond to help others. We're glad that your experience was such a positive one. Thank you for your feedback!

Rated 5 out of 5 stars

This move has really been thought…

This move has really been thought about. I have 3 children with additional needs and there were a couple of requirements that the house needed to have. Khadeja Bagum is absolutely wonderful at her job. She kindly considered mine and my children’s needs and has gone above and beyond to try to help. I can’t thank her enough as this is going to be life changing. Massively appreciate all the help I’ve received from jigsaw homes.

December 1, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Claire. It's always wonderful to know that our efforts have made a positive impact and helped improve someone's life. We're thrilled to have been able to help you and your family in finding a home that meets your needs. Thank you for your feedback. We wish you and your family all the best in your new home!

Rated 5 out of 5 stars

Debroah Taylor is absolutely brilliant…

Debroah Taylor is absolutely brilliant so efficient and makes everything run smoothly an absolute credit to jigsaw homes!

December 1, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Kadie. That's great to hear! We're lucky to have such brilliant and efficient employees like Deborah. It's always nice to see hard work and dedication being recognised and we will be sure to pass this on to the team. Thanks for taking the time to send your feedback.

Rated 5 out of 5 stars

Khadeja has done an absolutely amazing…

Khadeja has done an absolutely amazing job she really has gone above and beyond what I though would be possible I’m so grateful x

December 1, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Victoria. We're glad to hear that Khadeja has done an amazing job and exceeded your expectations! It's always great to hear about employees who go above and beyond to deliver exceptional service. We will make sure to send your gratitude to her directly. Thanks for your feedback!

Rated 5 out of 5 stars

Mutual swap

Rabbia Begum made my whole mutual swap process very easy and smoothe, communication was always 100% and emails and queries dealt with accordingly I am very happy. Thank you so much. X

November 29, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

We're pleased to hear that Rabbia was able to help you with your mutual exchange. It's great to know that the communication was 100% and your emails and queries were dealt with promptly. Thank you for taking the time to provide us with your feedback, we'll make sure to share it with Rabbia.

Rated 5 out of 5 stars

Happy not to be homeless…

Jigsaw Homes first contacted me near the end of October, to offer me one of their properties, l had been bidding for local council properties, due to being evicted from my home after living there for 24 years. Unfortunately, l wasn't having any luck, and l guess due to me suffering from epilepsy, l was given first choice. Karen, who has been keeping me updated, came to see me a day or so later, and started the ball rolling, saying the flat would take about 3 - 4 weeks to get ready, and has kept me up to date when necessary. I was delighted when l finally got the call to say the flat was ready on the 27:11:2023

November 27, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hi Pamela. It's great to hear that we were able to offer you a property after you had been struggling to find a new home. It's also wonderful to hear that Karen has been keeping you updated throughout the process. We hope that you are settling in well and that you are enjoying your new home. Thank you for your valuable feedback.

Rated 5 out of 5 stars

Thank you!

I cannot thank Liaqat Shan enough for all his help and support throughout my journey. It was a struggle finding a suitable accomodation, but he really went out of his way and guided me through each step of the process.

Thank you so much!

October 30, 2023
Unprompted review
Jigsaw Homes Group logo

Reply from Jigsaw Homes Group

Hello Mr. Haych,

We're pleased to hear that Liaqat was able to help you with finding suitable accommodation and guide you through the process. It's always great to have someone who goes above and beyond to help us out. We hope you're enjoying your new home and settling in well. Don't hesitate to contact us if you need further assistance. Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look