Great Experience! The staff at Jigsaw Homes were friendly, helpful, and response to all questions I have . The move went smoothly, although the waiting was longer than the predicted times. The home it... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The lady Katie woods who helped my move was fantastic she was helpful, thorough and always replied to my emails and calls , The call handlers who take the calls for everything are pleasant and helpf... See more
Company replied
Lauren Spencer has been very helpful and patient with me right from the initial contact on a telephone interview to meeting her in person for the viewing and being in touch on the phone and via em... See more
I would like to give my heartfelt thanks to Rabbia Begum (Tenancy Officer). She has supported us throughout the entire process of transferring my mums tenancy in to my name. She was clear, professiona... See more
Company replied
Company details
Written by the company
Jigsaw Homes Group Limited is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We build, renovate and manage affordable housing for rent and sale. Our vision: We want everyone to live successfully in a home they can afford. Our mission: Creating homes. Building lives.
Contact info
Cavendish 249, Cavendish Street, OL6 7AT, Ashton-under-Lyne, United Kingdom
- 0300 111 1212
- info@jigsawhomes.org.uk
- www.jigsawhomes.org.uk
3.8
Great
282 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sick of the neighbours in one of your…
Sick of the neighbours in one of your houses, constant dog barking and doors slamming. Despite speaking to them.
January 1, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Kent, we're really sorry to hear that you are having trouble with your neighbours. In order for us to help you, we have sent you a request for more information via TrustPilot. Thanks.
An amazing service from Michelle
A massive thank you for Michelle! She was an absolute star from start to finish. Very helpful, very supportive, communication at top level, explained everything in details. Once again thank you Michelle, you're the best!
February 15, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Marta. Thank you for the wonderful feedback. It's great to know that Michelle was helpful and supportive from start to finish. We will be sure to pass on your feedback to Michelle.
Helpful
Helpful, charismatic and caring service. Buildings are clean and garden is well maintained. Miles Platting offfice services are courteous and good to work with
February 8, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Hope x. It's great to hear that you found our service helpful, charismatic, and caring. We take pride in maintaining clean buildings and gardens. We appreciate your feedback about our Miles Platting office services team. Thanks.
Very good clear communication
Very good clear communication
From beginning to end with Jigsaw
Professional and friendly all the staff
I spoke with and met personally
November 1, 2023
Unprompted review
Reply from Jigsaw Homes Group
Hi Tracey. It's great to hear that you had a positive experience with us! It's also wonderful to hear that the employees you spoke with and met were all professional and friendly. Thank you for your feedback.
Thank you Jamie S
I can’t thank Jamie enough honestly he’s been absolutely amazing so professional from the phone calls and at the viewing and very understanding he’s a very happy jolly guy it was lovely to meet him today with his excellent communication he went through everything and explained things very well
Me and my daughter are absolutely over the moon with our home thank you so so much Jamie I give you 100% thank you again
January 26, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Marise. Thank you for your feedback. It sounds like you had a great experience with Jamie. We're glad to hear that he was professional and friendly throughout the process, and that he was able to answer all of your questions. Congratulations on your new home, we hope you continue to have positive experiences.
5 star service from start to finish
5 star service from start to finish. I was in desperate need of a new home for myself and my young baby jamie was quick to make contact and has given great support from the very beginning. the process was easy and stress free. I cannot express how greatfull I am to have a house to make a home and to jigsaw and jamie i will be forever grateful. Definitely 5 stars. Highly recommended jigsaw.
Thank you.
January 26, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Jamie! We're glad to hear that you received a 5-star service. It's great to know that we was able to provide you with a new home for yourself and your young baby. It is always reassuring to hear that the process was easy and stress-free, and it is lovely to hear that you are grateful and appreciate of Jamie's support. Thank you for sharing your experience with us.
Allison is a star!
Alisson was fantastic, very professional and helpful with the property we were looking at. Really helpful and appreciated all she did, she is excellent at her job.
January 18, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hello. Thank you for the feedback. We really appreciate it. Alison will be thrilled to hear that she was able to help you smoothly in to your new home. We'll make sure to pass on your comments to her.
5 star service from start to finish
5 star service from start to finish. I was in desperate need of a new home. Alison was quick to make contact and has been both an emotional and of moral support from the very beginning. The move was swift and everything being digital made the process easy and stress free. I cannot express how fantastic Jigsaw and especially, Alison is. I will be forever grateful. 5 stars. Highly recommended.
January 23, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Katy. It's great to hear that you had such a positive experience with us. Moving can be a stressful time, so it's good to know that Alison provided you with excellent service and made the process easy and stress-free. Thank you for sharing your experience and feedback with us.
Helen was amazing
Helen was amazing. Helpful, professional and friendly. Thank you so much ✅
January 19, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Nigel. It's great to hear that Helen provided excellent service! We're glad that she was helpful, professional and friendly towards you and we're sure she will appreciate your gratitude. Thank you for taking the time to provide us with your feedback.
Just want to say big thank you to…
Just want to say big thank you to Alison! She has been amazing.
January 13, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hello! It's great to hear that Alison has been amazing. Thank you for sharing this with us and leaving your feedback.
Outstanding customer support & service
Friendly, simple and straight forward assistance from actual human beings in what could otherwise be an extremely stressful situation! Both my brother and I have honestly no complaints at all!
January 11, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Dominic. Thanks for the feedback! It's great to hear that you had a positive experience with the help provided. Providing a friendly and helpful service is always our top priority, and we're glad to hear that we were able to do that for you and your brother during a potentially stressful situation. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
My lettings agent was lovely
My lettings agent was lovely. Shown me everything that I needed to know and can't appreciate her any more for giving my children a home.
Thank you
January 4, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi, A C. Thanks for the feedback! It's great to hear that our lettings officer was so helpful. We hope you enjoy your new home and create many happy memories there.
Still waiting on fencing since November…
Still waiting on fencing since November 2023 send emails and all replies come back differentl the management must be invisible as complaint in at level 2 complete joke
January 5, 2024
Unprompted review
Reply from Jigsaw Homes Group
Hi Robert. Thank you for your feedback. As you have stated, this is with our Chief Executive team and they will respond to your complaint within the timeframe set out. Thanks.
Go live somewhere else…
They rush to sign me up but now £1500 in rent arrears? Cannot claim housing bens on ESA with Gedling boro council!!
Why did the lettings team not know this
Oh! Show me the wrong electric meter in the meter room causing problems with British gas
Had complaints about waking neighbours up who go to bed at 4 pm
HOW????
December 28, 2023
Unprompted review
Reply from Jigsaw Homes Group
Hi Martin. For us to look into this, we need more information. We have sent a request via Trustpilot. Thanks.
Very helpful and friendly looking…
Very helpful and friendly looking forward to my new home
December 19, 2023
Unprompted review
Reply from Jigsaw Homes Group
Thanks for the feedback, Stephen! We're glad the team was able to help you. We wish you all the best in your new home.
I’d like to say a big thank you to…
I’d like to say a big thank you to Caroline and Mandy for helping me with my new home. Mandy helped get everything sorted in the house ready for me to move into and Caroline for making all the forms filling so easy for me. Really appreciate all the both of you have done. Thanks
December 18, 2023
Unprompted review
Reply from Jigsaw Homes Group
That's great to hear, Stephanie! It's always nice to have a smooth transition when moving into a new home, and having helpful people like Caroline and Mandy can make all the difference. We're sure they will be happy to know that their efforts were appreciated. Enjoy settling into your new home!
I could not be happier
I could not be happier, Kadija was absolutely amazing and made the transition as smooth as possible, whilst making sure i understood everything i needed. I can't thank her enough.
December 18, 2023
Unprompted review
Reply from Jigsaw Homes Group
Hi Aaron. We're thrilled to hear that your experience with us was a smooth one! Kadijah will be pleased with your kind words. We'll make sure to pass them on. Thanks for taking the time to leave your feedback.
A massive thank you
I'd to say a massive thank you to jigsaw and Karen from myself and my family.
We was given a section 21 in August so me and my family after 8 years of being in the the house had to find somewhere new to live. After lots of bidding on property's we got a phone call from Karen saying would we like this new house on a brand new estate.
Obviously I was over the moon and I got the keys last Thursday Karen constantly kept me in the loop and answering all my questions.
So once again a big thank you for my family's forever home we love it.
And Karen you need a pay rise.
December 7, 2023
Unprompted review
Reply from Jigsaw Homes Group
Congratulations on finding your new home, Steven! It's great to hear that Karen was able to help you throughout the process and that you had a positive experience. Thank you for sharing your feedback and appreciation for her hard work. We hope you and your family enjoy your new home for many years to come!
Thankyou
Declan was such a nice guy from the get go! Very informative and made the whole process run very smoothly from transitioning from 1 jigsaw home to another. Also a shout out to Allison who was there with declan on the viewing date, she was lovely and helped with any questions I had. Huge thankyou to you both and thankyou for my lovely home once again.
November 30, 2023
Unprompted review
Reply from Jigsaw Homes Group
We're pleased to hear that Declan and Alison were able to help you during your home transition process and, answer any questions you had. Congratulations on your new home!
Amazing experience helped me out a lot…
Amazing experience helped me out a lot and explained everything clearly, I am thankful for their service, Karen from jigsaw homes was wonderful and made me feel at ease with all the information given. Very happy!
December 8, 2023
Unprompted review
Reply from Jigsaw Homes Group
It's great to hear that you've had an amazing experience with us, Mia. It's always a pleasure to receive excellent customer service and we're glad you were happy with the service provided.
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