Jigsawlettings Reviews 6

Absolutely the worst company I have ever dealt with. Paid the deposit. When we left claimed the deposit back only to be told that they were keeping it for decorating costs. Nearly a grand. I don't think so. Repairs ie (leaking roof) black mold. Stay well away.

Rented an apartment in Selby from them. Victorial house with double-glazed windows which cannot be opened at all. When moving out they wanted to chanrge me as I had not cleaned the mold between the glasses.So mission impossible, but no wonder there was mold as the ventilation did not work at all I found out. So will report to the council that this apartment should be condemned. Also on they day I moved found out bare wires on top of a kitchen cupboard, so electrcal installations were not UK compliant.

Washing machine was included in the contract. It broke quite soon, engineer said it was beynod repair. They refused to provide a new or reduction in the rent. So breach of legally binding contract.

They claim that the apartment needed professional cleaning. Too bad that for them that I photographed the whole apartment very carefully.

So I am willing to take them in court and inform also the Selby council for these issues. They might take it quite seriously since that boy died in mold exposure in Birmingham just a couple of years ago.

Beware of this company, they do not operate fairly! We rented a place from them for just on 2 years for my father in law, whom is 86 yrs old, being fastidious payers, paying a deposit on signing of the lease, only to be told when he vacated the flat that they will be keeping our deposit as they had to do "deep cleaning" because the flat was so dirty. We know for a fact that the place was not dirty at all as my father in law is a very house proud person. I understand a "clean" once the tenant has vacated but to keep a pensioner's deposit when he already gets so little is daylight robbery!! Stay clear of ths company.

Matt is one guy that doesn't keep his word. From what I've learned, he's the only one in the firm, there is no other person to contact. I tried to rent out a room that was more like a flat (had its own kitchen and bathroom). We agreed on the price and deposit and on a date to meet to sign the contract, hand the keys and pay. He asked for my email so he can send me the contract. Although I did sent him my email address, no mail came in from him / them (the company). The date and time that was arranged changed with just 1 hour before it was due, for a later hour. Later on, it was changed for the next day. Next day came and no answerin g on the phonecalls or messages sent. Went to the office, he was not in, left a note to be contacted to discuss the issue, never heard from him since. There was always a reason. Either the room needs some cleaning, or he didn't had the go agead from the landlord. (first red flag, how are you renting if you haven't talked with the lanflord about it?)
overall, STAY AWAY!!!!

Never come across such a useless uncaring company in my life.
Please don’t use them if you want fair treatment and problems soughted.
I have spent a fortune on having to rectify things going wrong and getting no response,even to having a wall re plastered because of leaking shower which is still leaking.
Do not believe anything Mathew tells you if he ever has the decency to reply to you.

Enquired on a house for let over 2 weeks ago to request photos of the inside as Rightmove only showed (and still only shows) 3 external photos, I was informed that Matt would get back to me later that day and email the photos over. I never received any photos of that property but after seeing Jigsaw had another property I was interested in, I decided to give them the benefit of the doubt and request a viewing on the second property.

I had to repeatedly ring for days before Matt finally rang me back 3 days later, after I had given up trying, and booked a viewing for later that week. Every time I was told that Matt was busy and would ring me back that day but this never happened.

On the day of the viewing I attempted to ring Matt to confirm the time we had arranged and that the viewing was still going ahead, but I was left with no answer yet again. Despite all of this, the house was presented very well due to it being a new build and I decided I would like to go ahead with an application.

I spoke with Matt about the application process whilst at the property and was told I would have the link to the application form sent to me straight away. By the next morning I still hadn't received anything and after another phone call to Jigsaw, I was told again Matt was busy and would send it over when he could. This was already a day later than expected.

Eventually I received the email with the application and completed this immediately. I was informed I would hear a response within 24 hours and awaited a phone call from Matt which I never received. I rang Matt the following day to get an update and was informed that all credit checks, income checks and referencing was passed and that all we needed was the landlord to confirm before I could go ahead and Matt would do this today and let me know the outcome the following day.

Surprise surprise, I heard nothing from Matt again, and had attempted to call him multiple times with no success. Eventually I managed to speak with Matt who was far from helpful and simply stated he would be back in touch.

Its been over a week since I started my application and I am still no further forward in knowing if it has been successful or not. I understand that applications take time but it is not unreasonable to be updated throughout the process.

I have received multiple phone calls and emails from companies regarding setting up my broadband and utility bills etc for my move in date of 15th October? I have never been informed that my application has been accepted let alone given a move in date.

It is nearly impossible to speak to Matt, and any request for a call back is simply ignored. If Jigsaw can't be bothered to even secure a tenant on a property, I would hate to think how difficult it would be to get an issue resolved once you had already moved in.

I have now requested that my application is retracted as I refuse to spend any money with such a joke of a company after receiving absolutely disgusting customer service. And I certainly do not want Matt to receive any kind of commission for his inability to communicate and incompetency in carrying out his own job.