Jimm's PC-Store Oy Reviews 

5 stars no doubt, customer support has been a world class stand out. Available all the time, providing help no matter what the question, and being friendly.
Package left the warehouse on a Monday and was in front of my door on Wednesday so not too long to wait.
Prices are cheaper than Verkkokauppa, overall extremely positive experience. Thanks for the Haribo!

Fast delivery,fair prices,well made website,pleasent experience overall

The assembly time, with all parts from the warehouse, was 2.5 weeks but the quality aka cable management was very good, I could not have done it better myself.
Customer service was responsive and polite!

Good customer service, reasonable prices, a good variety of products and services offered. I have never been left disappointed with their service.

Amazing experience. Great customer support, fast deliveries and good prices.

Overall very professionally run store.

The web site is easy to browse and have clear descriptions of the products even for non Finnish speaking.

Basically ordered my whole computer from Jimms and had it arrive at the right time. Great service and love the small candy bags in almost every delivery. The website works great and everything is easy to find.

Excellent shop!

I ordered two laptops - good price, fast delivery. One of the laptops had a problem with the fans, but it was exchanged quickly and without problems. The customer service and sales people are very polite and helped me (despite my terrible English XD). Really, thank you!

Definitely recommend this store and will buy from them in the future!

Very good customer service. And nice staff.

I've ordered an M.2 SSD drive recently here and the price was noticiably lower than in big retail stores. The item was not in stock initially, but the overall wait time ended up to be ~8 working days (delivery to Helsinki on 05.01) which I'm really pleased about as the order was made during the holidays (24.12). The first impression is positive, I hope that the service qulity will remain consistent in the future!

What can I say about this company and the staff that is working there. Incredibly helpful throughout the entire process of my order. Plain and simple instructions for every step we had to follow in order to ship me a power supply in Greece.
They literally shiped my package the next morning after my payment, and I had it in my hands less than 48 hours later.
A small surprise gift inside the package was also a very nice thing to see as a first-time customer.
I would definitely recommend the store, especially if you are located in Finland, I bet the service there would be even better in person.
It is sure added to my online store list for electronic parts.

Ordered on weekend and realized that one of the products I had in my order werent in warehouse, so asked if it was possible to change it into matching one and boom they redid the order over wknd and it was on it's way monday morning. So 5/5 +ultra

all fine, sent fast and no issues, repeat customer for many years.

Good customerservice on english and no problem shipping to Åland, It didn't take more than a week before my package was at my postoffice!

I really recomend Jimms! :D

Nice selection of products, prompt deliveries.
However they do not hesistate to sell retruned products without informing you.

PC was beautiful, but the WIFI card wasnt working

I recently bought a custom build from Jimm`s and even used their assembly and windows installation service. I chose to add this as I knew there might be a few stability issues and bios updates for the motherboard thinking it would be better to get the store to find these issues first. Luckily there was an issue and they called me up to go over a solution which I was happy with. +point  

In all the service was good, and I got what I asked for. It`s a great machine. 

2 parts of my order were not in stock at the time of purchase, but within a few days they were back in stock and the build was being assembled super quick.

If I was to point out anything,
Specifically to my build, I had a few concerns when it came to the AIO. I asked before I made the order if it would be wise to go with a different product.
I was aware the 5950x can run hot and I will use the machine as a work machine (Rendering) Overclocking was in mind for my build.
I was told that the AIO I picked was good for a Push/Pull configuration, and I had the right amount of fans to do this. But when I received the PC two of the large fans had been removed from the case? 
There was no Push/Pull configuration on the setup, I was confused on why all the fans that I requested were not utilized? as well as the cable management was a bit of a mess, I know myself cable management is a nightmare, but whoever worked on that clearly confused themself and forgot to connect a few of the RGB cables ¬_¬.  

If there's any feedback that I had to give, Communicate with the customer a bit more, If there was any confusion on your side or if you have any professional opinion/suggestions I would have been totally open to hearing them.

In all, good service, The machine is all correctly set up now temps are good and I will order from Jimm`s again.  

Thanks for the build.

Great & flexible customer service. They were able to help update my order according to my needs. I recommend

I ordered an ACER Predator gaming monitor from Jimm's and before I ordered I read on their site they had a 30 day refund return policy and afterwards they have a 2 year warranty repair policy. So I ordered in good faith of seeing this as I had done other business with Jimm's in the past, ordering a gaming laptop for my step son several years ago and also the current PC I have is a custom build where I spent around 2000+ euro worth of parts from them.

So, I had barely had the monitor for two weeks and it started showing ghost images, vertical lines and flickering. I contacted Jimm's about returning the monitor for a refund. Customer service then proceeds to tell me that I had the monitor a long time already and that I might not get a full refund. Telling me they could withhold up to 20% of the cost of the monitor. They also told me that with a monitor it only takes about 5 hours to test everything and know if it is going to work. Essentially, making the 30 Day return policy a 5 hour return policy. They then quote me a Terms and Service section saying Jimm's can make a decision if that if they think the item is returned not in the same condition it was shipped to the customer, they can decide to not give a full refund(which can be something as simple as just taking the product out of the box and turning it on to use). So, essentially they can make up any excuse to not refund your money.

After this I contacted Finland's consumer protection agency. They said by Finnish law there is a 14 day period a customer can return a product for a full refund but after that a company can make up any rules they wish on a money refund. They did tell me however, that under the warranty protection that the product can be returned and can be attempted to be repaired for defects and if that does not work you can get a full refund then.

Also, be aware in the finer print of Jimm's policies that if you return something for a refund and they decide the product can't be resold, they can decide to keep 100% of your money. For computer components they consider them USED once they are just installed...before you can know they even work.

BEWARE of this company. My Finnish friends were shocked when I told them what Jimm's were doing and are also now avoiding them and telling others to do so also. They use their status of being the biggest and most well known computer supply company in Finland as an excuse to be deceptive and take advantage of customers if they think they can steal their money by using any excuse they can to not refund money for defective parts.

I will NEVER do business with this sham of a company again. I suggest you do not either.