JJ Premium Cars Ltd Reviews 

1,271
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Absolutely Awful !! This company has ignored all of my emails, calls, text messages. I bought a car from them on finance a few years ago. Only now to find out I was conned. Today should be my last... See more

Rated 5 out of 5 stars

Phoned yesterday and spoke to Lucy to enquire about a Jaguar XE. It’s a 400 mile round trip so wanted a form of agreement in principal in place before making the long drive. PX price was agreed over... See more

Rated 5 out of 5 stars

I had an incredible experience with Corry at JJ Premium Cars! From start to finish, he went above and beyond to make the entire process smooth and stress-free. Corry was patient, knowledgeab... See more

Rated 5 out of 5 stars

Thank you, I bought a Range Rover, after searching the normal web sites, I found JJ premium Cars. The car had under the expected mileage, with service history at a reasonable price, what more could I... See more

Company replied

Company details

  1. Used Car Dealer

About JJ Premium Cars Ltd

Written by the company

JJ Premium Cars Vehicle Promise

Be assured that we are dedicated to the highest standards of preparation. Each vehicle undergoes a meticulous 114-point inspection at an RAC Approved Garage, accompanied by a minimum 6 month MOT and service as necessary. Any vehicle with less than 6 months is put through a new test to give it 12 months MOT. Furthermore, every vehicle is protected by a comprehensive 6 month nationwide warranty.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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4.2

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(1,271)

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Rated 1 out of 5 stars

Worst experience ever had when buying a…

Worst experience ever had when buying a car. Bought the car it broke down 3 days later returned the car to receive payment back as o lost all confidence in the car and that was 2 weeks ago which in that time I haven’t had a single phone call on what happens next or regarding when I’ll receive the money back.

June 29, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Laine,

Thank you for your review. The details have beed passed on to our Customer Care Team who will review it in due course. In the meantime, if you need further help, please email customercare@jjpremiumcars.co.uk with your vehicle registration in the subject.

Kind regards,

Elizah
Marketing

Rated 5 out of 5 stars

Brad

Price quality and service

July 6, 2024
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Mr Wolstenholme,

Thank you for your 5-star review!

Best wishes,

Elizah
Marketing

Rated 5 out of 5 stars

First class customer service

Oliver was professional knowledgable and helpful.
He spent time listening to what our family needed and kept within budget to find us the perfect car.
He explained the finance to us and ensured we were kept informed at each stage. I would highly recommend buying a car here.

July 4, 2024
Unprompted review
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Reply from JJ Premium Cars Ltd

Dear Antonia,

Thank you for your 5-star review. We are so pleased you had a great experience with us and we could help you find the perfect car! Thank you for taking the time to leave your feedback.

Best wishes,

Elizah
Marketing

Rated 5 out of 5 stars

Great staff

Great staff. Very helpful, completing documents and all paperwork quick Nice and easy. The car I have bought as described on the website.

July 2, 2024
Unprompted review
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Reply from JJ Premium Cars Ltd

Dear Marcin,

Thank you for your 5-star review. We hope you enjoy your new car!

Best wishes,

Elizah
Marketing

Rated 5 out of 5 stars

Salesman that I dealt with max was very…

Salesman that I dealt with max was very knowledgeable and very pleasant guy to deal with.
All agreed work was carried out before Collection of the Vehicle.

June 29, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Christopher,

Thank you for your 5-star review. We are glad you had a good experience with us and hope you enjoy your new car!

Best wishes,

Elizah
Marketing

Rated 5 out of 5 stars

Bought a car from JJ Premium Cars today…

Bought a car from JJ Premium Cars today and very satisfied with the service. Brad has been very helpful from start to finish and has been great to deal with. Professional service and professional business. Hopefully car is just as good. 30 days to find out.

June 28, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Tiernee,

Thank you for your 5-star review. We are glad you had a good experience with us and hope you enjoy your new car!

Best wishes,

Elizah
Marketing

Rated 5 out of 5 stars

JJ cars have been friendly and…

JJ cars have been friendly and professional from start to finish, it’s been a pleasure to deal with Nicola she has been great with communicating with us and got the car ready and available for pick up early for us.
Great company.

June 27, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Victoria,

Thank you for leaving your 5-star review. We are happy to hear you had a great experience with us and hope you're enjoying your new car!

Best wishes,

Elizah
Marketing

Rated 5 out of 5 stars

New car…

After requiring about a car we drove down and looked at a lovely Range Rover , It was due an MOT so we new we would have to go back again . After dealing with Oliver he was very helpful and promised that everything we wanted done was done when we picked it up the following week , I’ve only had it a week but I’m so happy with the service we received many’s thanks again Oliver

June 15, 2024
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Reply from JJ Premium Cars Ltd

Dear Sue,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

Rated 1 out of 5 stars

Do not buy from this company

Edit: I took these guys to court and I won!

Do not buy from this company. Sell faulty cars and then when you review them, they flag your review to get it removed.

Trying to get my review removed again are we Luke? The court case is still ongoing so choose your next move wisely.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, very helpful and nice team.

June 22, 2024
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Karolina,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

Rated 5 out of 5 stars

Great service from initial enquiry to…

Great service from initial enquiry to finalising the sale. Thankyou to Brad.

June 21, 2024
Unprompted review
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Reply from JJ Premium Cars Ltd

Dear Chris,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

Rated 5 out of 5 stars

Getting a new car from JJ Premium

Having wanting a new car we came across JJ Premium. I talked to Max over the phone who was more than helpful. Sorted a day for us to come and look at the car. On the day we was welcomed and got to see Max who took us through the whole process. Max was right up our street. He is a truly amazing person who we were happy to be dealing with. Thank you so much from start to end the process has been brilliant and you deserve a pay rise, you are definitely in the right job.

June 20, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Siobahn,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

Rated 5 out of 5 stars

Great service

Max has been amazing, answered any questions and came in on his day off to meet me! Really happy with the car, happy customer!

June 18, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Paige,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

Rated 3 out of 5 stars

I recently purchased a Porsche cayman…

I recently purchased a Porsche cayman S.
They took my Audi TT as a trade in which on the phone told me I would get &1000 more than they actually gave me,to add insult to injury when they looked over my TT they reduced the offer by another £500 saying it needed a job doing on it ,my TT was immaculate in its presentation compared to the Porsche .
In there favourer they did service it and did the jobs it needed doing,but the oil they used was cheap euro parts oil not what Porsche advise you use,and they handed it over over filled and with a damaged sump plug.
I made a trip of 400 miles each way for this car ,I waited 3 hours in the portakabin and never even got offered a coffee
The car is now looking fantastic and drives a dream

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great service by Troy

Great service by Troy, brilliant feedback throughout the whole process. Highly recommend.!!

June 19, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Surjit,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

Rated 5 out of 5 stars

Wonderful service!!

Wonderful service!!
Troy was so polite & professional,
Put everything in ease nothing was too much for him.
Definitely will come back to buy our next car.

June 19, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Priya,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

Rated 1 out of 5 stars

I came to view a BMW X6

I came to view a BMW X6, spoke to Oliver who was very helpful to start with, the vehicle was brought round in a less than clean state. I explained that I was trying to decide on a X6 or a X4 and just couldn’t make up my mind. There were a few things needed doing before it would have been ready for collection. My main concern was the tyre wear, the tyres were muddy and I couldn’t see them properly. I test drove the vehicle and loved it. He seemed very reluctant to even check the tread to see if they needed replacing, why? I then left and said I would call back with my decision. I called back and he didn’t contact me until the day after. I had made my decision to buy after lots of thinking. I eventually got a call back and again no answer on the tread state of the tyres. He said he would look into it 🤷🏻‍♂️. Nothing heard since, sale lost I’ve gone elsewhere and got a cracking deal for exactly the same car. Very disappointed.

June 13, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Pat,

Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience at our dealership did not meet your expectations. At JJ Premium Cars, we strive to provide exceptional service, and it’s clear we fell short during your visit.

We would love the opportunity to make things right and address any concerns you may have. Please feel free to reach out to us directly at customercare@jjpremiumcars.co.uk. We value your business and hope to restore your confidence in our dealership.

Thank you again for your feedback, and we look forward to the opportunity to serve you better.

Sincerely,
Luke
Aftersales

Rated 5 out of 5 stars

Fantastic customer service

The sales consultant Lucy couldn't have been better . Not realising you run an appointment system we turned up unannounced, to look at a particular vehicle, and she couldn't have been more welcoming and helpful. Throughout the consult she was friendly kind not pushy but professional and very helpful. When there was a problem when we came to pick up she was exactly the same and couldn't do enough with a manager from the body shop to rectify the problem with him even delivering the vehicle to us as we live quite a way away in his own time. I would recommend this car sales for being so helpful and non pressurising , and they don't rush you, which is so nice when making a large purchase. Also the attitude of staff is so important and I can't fault the people who dealt with us.

June 16, 2024
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Lorraine,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

Rated 5 out of 5 stars

Great EXPERIENCE

Nicola is absolutely amazing. Highly recommend to anyone whos looking to buy a car

June 18, 2024
Unprompted review
JJ Premium Cars Ltd logo

Reply from JJ Premium Cars Ltd

Dear Shashiera,

Many thanks for your positive review, and we hope you enjoy your new car!

Best wishes,

Luke
Aftersales

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