J.L. Hufford Reviews 

204
•
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

We purchased two replacement coffee measuring spoons for our MoccaMaster coffee maker. The purchase price for two spoons was less than one on another major on-line site (even after factoring in taxes... See more

Rated 1 out of 5 stars

Product was good (I already knew that before I ever visited your site) but as previously stated you guys were dishonest me by sending me a totally unusable 20% off coupon with my first order. Honesty... See more

Rated 1 out of 5 stars

We ordered a Richmond Tea Kettle that did not whistle. We tried everything to get it to work. As per instructions, we repackaged and returned immediately for a refund. The company sent a video of a te... See more

Company replied

Rated 2 out of 5 stars

Took over a week and a half dozen phone calls to never actually complete the transaction. Finally canceled after no indication that we would be able to complete the order a week later. Ended up orde... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

Since 1991, J.L. Hufford has proudly served our local community and the online (since 2001) community by offering high quality coffee and kitchen cooking products while representing them with expert advice and support both before and after the sale. We know our customers want to enjoy beverages and meals in their homes with better results and less hassle, so more time can be spent with family and friends. Any marketplace can ship products to your door in 2 days--and so can we--but very few can speak from hands-on experience to help you find the product that's right for you while following up with any questions asked once it's in your home. That's our passion, and we hope it helps us stand out from the big box competition.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

204 reviews

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2.5

All reviews

(204)

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Rated 5 out of 5 stars

Outstanding service!

Great price, everything shipped fast, and arrived in perfect conditions. Had to return refund some items (for different options) and all went easy and friendly. Completely different than the other vendor company (ALatteHotte) that never fullfilled my order, and presented refund problems. The product was a Jura Z6, fantastic product!

September 7, 2016
Unprompted review
Rated 5 out of 5 stars

Fast Shipping and Great Customer Service

Products are fast to ship and as advertised. Customer services is great.

We recently ordered a coffee machine from JLHufford. Although the product was as advertised, it did not turn out to meet our needs. The JLHufford customer service department was easy to reach, and very helpful in recommending alternatives. Within a few days of requesting an exchange, we had received a full refund for the first purchase as well as a new machine that was better suited for our needs.

August 24, 2016
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service and Highest Quaility Products!

Ordered a set of All-Clad d5 cookware for my daughter's first home and we both absolutely love using every piece! The saucepan had the tiniest manufacturing divot on the edge, so small that I wouldn't have cared had it not been a special gift. I emailed a photo and JL Hufford promptly sent a replacement and paid for the return. I had also added a note to my order that didn't require a response, but much to my pleasant surprise, I received a personal email reassuring me that what I ordered was a new and not refurbished product. Our whole family now has a new "go-to" company!

August 22, 2016
Unprompted review
Rated 5 out of 5 stars

excellent customer service

Choices choices choices. Excellent selection and pricing. I chatted with customer service on the different coffee makers. The service member was extremely helpful in narrowing down my decision.

After placing my order I thought I may be happier with a different model- same brand. Quite frankly, I expected them to say no because enough time had elapsed and it was shipping overnight. However, to my surprise my order was changed. Wooo Hooo!

The Moccamaster Coffee maker is perfect- the best cup of coffee! To top it off, they also sent sample beans that they roast in house.

August 8, 2016
Unprompted review
Rated 4 out of 5 stars

Great refurbished product!

I love my Jura Ena 9 refurbished coffee machine. Great product and you wouldn't tell it was refurbished. I do wish it did come with a manual. I had to look up the online manual. Otherwise I have no complaints about the service or product I received.

July 31, 2016
Unprompted review
Rated 5 out of 5 stars

Great Experience

I just placed my first order with JL Hufford, and couldn't be any more pleased. I received the product quickly -- a coffee maker. The thermal carafe was slightly damages when I opened the box, and they replaced it immediately.
Great customer service!

July 5, 2016
Unprompted review
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