J.L. Hufford Reviews 

204
•
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

We purchased two replacement coffee measuring spoons for our MoccaMaster coffee maker. The purchase price for two spoons was less than one on another major on-line site (even after factoring in taxes... See more

Rated 1 out of 5 stars

Product was good (I already knew that before I ever visited your site) but as previously stated you guys were dishonest me by sending me a totally unusable 20% off coupon with my first order. Honesty... See more

Rated 1 out of 5 stars

We ordered a Richmond Tea Kettle that did not whistle. We tried everything to get it to work. As per instructions, we repackaged and returned immediately for a refund. The company sent a video of a te... See more

Company replied

Rated 2 out of 5 stars

Took over a week and a half dozen phone calls to never actually complete the transaction. Finally canceled after no indication that we would be able to complete the order a week later. Ended up orde... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

Since 1991, J.L. Hufford has proudly served our local community and the online (since 2001) community by offering high quality coffee and kitchen cooking products while representing them with expert advice and support both before and after the sale. We know our customers want to enjoy beverages and meals in their homes with better results and less hassle, so more time can be spent with family and friends. Any marketplace can ship products to your door in 2 days--and so can we--but very few can speak from hands-on experience to help you find the product that's right for you while following up with any questions asked once it's in your home. That's our passion, and we hope it helps us stand out from the big box competition.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

204 reviews

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2.5

All reviews

(204)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I highly recommend this coming

I highly recommend this company! Customer Service was so courteous and helpful with my Vitamix order, I was not even a bit anxious to open the box and start using it. Any help I might need would be easy to reach. I give them 5 stars!

May 5, 2017
Unprompted review
Rated 5 out of 5 stars

Fast Friendly Service

Purchasing our All-Clad cookware was effortless. I had a question about my online order and the JLHufford Associate was very helpful and friendly.

March 24, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing customer service.

JL Hufford must be a wonderful place to work if the friendliness and helpfulness of their staff is any indication. When we bought an espresso machine, we were helped through the purchase process by a wonderful customer service rep. We have had a couple other email contacts with them and received friendly, lightning-fast responses. I have already started recommending them to others and one of my sisters made a big purchase with them. I wish other retailers were as friendly and responsive.

March 22, 2017
Unprompted review
Rated 5 out of 5 stars

Great service and communication.

We were kept informed on the status of a manufacturer backorder on the item that was ordered. Communication was timely and thorough. Product was shipped to us as soon as it reached the JL Hufford location.

February 14, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!

Kristen Roudebush in Sales Support went over and above to help place my order and to insure we received the correct product promptly! Thank you so much for making ordering from your company a pleasure! We will surely be back.

January 5, 2017
Unprompted review
Rated 5 out of 5 stars

Super fast delivery, perfect product!

I've only ordered one item (Sette 270 coffee grinder) but it arrived in two days and I was delighted to get it because nobody else had the product in stock at the time. I'd never heard of JL Hufford, but I wouldn't hesitate to order again from them.

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

JL Hufford; simple the best

We ordered a Capresso TEAM Coffee maker, which arrived in a timely manner. When we unpacked it and prepared it ready for use, we noticed that the top of the carafe was gaping from the stainless steel body, due to some assembly issue. Everything was completely serviceable, apart from the lid being a little tough to close.
We notified JL Hufford and received an immediate reply, stating that they were on the case. This was swiftly followed up with an update and within a week, a replacement had been sourced from the manufacturer and shipped.
Every time we deal with JL Hufford, we experience first class service on first class products; they are simply the best!

December 12, 2016
Unprompted review
Rated 5 out of 5 stars

Great Company & Outstanding Customer Service

I purchased a new Vitamix and contacted jlhufford several times over the course of the transaction to have questions answered. They were very courteous and helpful. Got the best price I could find on the internet and shipping was very prompt. I would highly recommend this company to anyone and will definitely purchase from them in the future.

November 6, 2016
Unprompted review
Rated 5 out of 5 stars

Love the chai tea

I love the vanilla and spice chai tea, I have a cup everyday mid morning.
The prices are very reasonalbe on JlHufford for a 3lb bag, it last me about 3-4 months.

November 3, 2016
Unprompted review
Rated 5 out of 5 stars

Pleased with my purchase.

Jlhufford has an easy to use website, offers top quality items at reasonable prices. The pan I purchased was packaged securely and arrived promptly. I will definitely shop at this online store again.

October 17, 2016
Unprompted review

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