J.L. Hufford Reviews 

204
•
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

We purchased two replacement coffee measuring spoons for our MoccaMaster coffee maker. The purchase price for two spoons was less than one on another major on-line site (even after factoring in taxes... See more

Rated 1 out of 5 stars

Product was good (I already knew that before I ever visited your site) but as previously stated you guys were dishonest me by sending me a totally unusable 20% off coupon with my first order. Honesty... See more

Rated 1 out of 5 stars

We ordered a Richmond Tea Kettle that did not whistle. We tried everything to get it to work. As per instructions, we repackaged and returned immediately for a refund. The company sent a video of a te... See more

Company replied

Rated 2 out of 5 stars

Took over a week and a half dozen phone calls to never actually complete the transaction. Finally canceled after no indication that we would be able to complete the order a week later. Ended up orde... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

Since 1991, J.L. Hufford has proudly served our local community and the online (since 2001) community by offering high quality coffee and kitchen cooking products while representing them with expert advice and support both before and after the sale. We know our customers want to enjoy beverages and meals in their homes with better results and less hassle, so more time can be spent with family and friends. Any marketplace can ship products to your door in 2 days--and so can we--but very few can speak from hands-on experience to help you find the product that's right for you while following up with any questions asked once it's in your home. That's our passion, and we hope it helps us stand out from the big box competition.


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2.5

Poor

TrustScore 2.5 out of 5

204 reviews

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2.5

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(204)

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Rated 2 out of 5 stars

Terrible slow shipping

Terrible slow shipping! Shipping sat in Ocala, Florida for three days to arrive in Tampa, Florida! The slowest ship I have ever experienced! What a Joke!

November 20, 2017
Unprompted review
Rated 5 out of 5 stars

This is THE PLACE to order online!

J.L. Hufford is one of the finest places to order from on the internet.
Beginning either 2 or 3 years ago, I started collecting some All-Clad Pans and they had great prices. Being in Chicago their free shipping often arrives within a day or two. Recently I ordered a Technovorm coffee pot and it arrived the following day.
My only complaint is that my credit card never goes though due to an issue with my mailing address. so then I have to call, but they always have very friendly and helpful folks to finish the order.
I recommend them to everyone I know looking for pans, knives or coffee stuff.
They deserve a raving review! Order from them with confidence.
Scott, Chicago,

October 30, 2017
Unprompted review
Rated 5 out of 5 stars

Jura C60

Bought a refurbished Jura C60, received fast and works and looks like new. Great seller, second Jura I bought from JL Hufford, bought the first one over 10 years ago.

September 13, 2017
Unprompted review
Rated 2 out of 5 stars

Opaque Customer Service

Ordered up an Ascaso I-2 Mini coffee grinder on Monday. On Friday I receive an email telling me there's a "problem" with my credit card, to call the company. I do so, get no clarity on the "problem" with my credit card, the same one I used a couple of weeks earlier to order a Rancilio espresso machine from the same outfit, am told that this is some sort of security check because "we're a small company"(?), and to submit my credit card # again. I call up my credit card company to see if they know what's going on. They don't, telling me there's no problem with the account from their end. Having received no update, I call Hufford again on Monday. I'm told the card "seems" to have gone through this time , still no explanation for the delay, just again something about "since we're a small company". No further contact until a week later when I find a UPS paper in my mailbox with instructions on picking up my parcel. Despite letting my order mysteriously hang in suspension for a week, J. L. Hufford felt no inspiration to expedite the shipping, and I finally got my grinder over 2 weeks after having ordered it.

August 16, 2017
Unprompted review
Rated 5 out of 5 stars

Very good experience

At the beginning I was a little hesitant because I had never bought here, but I took a shot because they accepted PayPal and I felt safe I wasn't compromising my credit card number. Everything arrived as expected. Great customer support. Items arrived faster than expected. I will definitely buy again here.

August 8, 2017
Unprompted review
Rated 5 out of 5 stars

New Rancilio came two days after …

New Rancilio came two days after placing an order. Not bad for a "free shipping". Ordered couple accessories. All came fast and in good shape. What to wish for more?

August 8, 2017
Unprompted review
Rated 5 out of 5 stars

Wonderful Place to Shop

Wonderful place to shop for all of our kitchen and entertaining needs. Great customer service and great prices. Have shopped with them for almost 10 years and everything is always perfect. We recommend them to all our friends and family.

August 6, 2017
Unprompted review
Rated 5 out of 5 stars

Great Service!

I needed a new coffee maker and the prices are the same pretty much everywhere on the 'net (Techivorm Moccamaster) and Hufford came up in a Google search so I clicked their link. Turns out I had a question and ended up using their customer service to get an answer - it was very fast - like literally minutes (during normal weekday business hours) and very helpful. And they included filters, cleaner and a bag of coffee with the unit. They shipped fast, it arrived carefully packed and is working great!. Very happy to know they exist and will include them in my future searches for kitchen gear.

August 4, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service!!!

Excellent service with staff on phone and email. Also excellent value for my powerful Proline island hood vent with 1100cpm! I will definitely buy again from JL Hufford.

August 3, 2017
Unprompted review
Rated 5 out of 5 stars

The Best Price and Service I've experienced

This is the 2nd purchase from J.L Hufford, and their prices were unbeatable; I did an exhaustive internet search for the 2 products I purchased.

Their free shipping, and additional discounts are really outstanding, and the timing of receipt of my 2 purchases was exactly as they promised.

August 2, 2017
Unprompted review
Rated 4 out of 5 stars

wonderful staff

wonderful staff, easy to talk with someone on the phone, great products offered at good prices. Had one issue in getting a part for my appliance.

July 18, 2017
Unprompted review

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