JMBricklayer Reviews 308

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Absolutely incredible value. Back in the day there was Lepin. But these days there are more products. But I got the Anubis set. It came in 3 days. And the the unboxing alone was 10/10 better than Lego... See more

Rated 5 out of 5 stars

JMBricklayer has done it Again!! I just finished the JMBricklayer Parrot, and let me tell you its Awesome.The detail, innovative bricks and assembly are by far better than everyone else in the Indu... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, ordered Sunday evening - arrived Monday morning. Quality so far has been excellent! No skimpy dressing - full number of cannons! amazing detail and simple surpassed my expectations... See more

Company replied

Rated 4 out of 5 stars

The site could definitely look a little more official. I honestly was hesitant putting a credit card in at first because the site is very underdeveloped. It is easy enough to navigate though. I also... See more

Company replied

Company details

  1. Toy Store

About JMBricklayer

Written by the company

JMBricklayer is a brand that specializes in selling Lego-compatible building block sets for ages 14 and up. Whether you are a novice, an enthusiast, a seasoned player, a reviewer, or a MOC designer, our doors are open for you!

What We Offer:
1. A minimum discount of 15%: "JMBVIP15%" (applicable to all non-discounted items within our online store), and you can also request discounts for our Amazon stores in the US, DE, UK, and CA by messaging us.

2. Monthly discounts of up to 35%: outstanding deals throughout the month to help you save big and shop happily.

3. Maximum discount of 60%: a reward for our top 2 & 3 position monthly group contributors.
4. Free prizes: awarded to our top 1 group contributor and monthly giveaway winners.

5. Free newly-released products: sign up to become a JMB member to enjoy the benefits. (https://bit.ly/42BunR1)

Let's delve into the world of building blocks 🧱🧱 and beyond

Contact info

4.2

Great

TrustScore 4 out of 5

308 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars
JMBricklayer logo

Reply from JMBricklayer

Thank you for your kind review! We’re glad to hear that your delivery experience was smooth and hassle-free. Your satisfaction is our priority, and it’s great to know we met your expectations. If you ever need anything else, don’t hesitate to reach out. Thanks for choosing us!

Rated 5 out of 5 stars

Great response time

Company was great about reaching out when they found out our product was going to take longer due to being out of stock. They even sent us a free gift!

July 18, 2024
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Reply from JMBricklayer

Thank you for sharing your experience! We’re glad to hear that our team was able to keep you informed about the delay and that you appreciated the free gift.

We always strive to provide the best service possible, even in challenging situations, and it’s wonderful to know that our efforts made a positive impact.

If you need anything else, feel free to reach out. Thanks again for your support! We look forward to serving you again.

Rated 5 out of 5 stars

Great deals fantastic selection

I’ve gotten around five sets and I’m extremely happy, Super quick delivery, awesomely packed no wasted space and the selection is fantastic,recommended to any builder 🤩

July 10, 2024
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Reply from JMBricklayer

Thank you so much for your glowing review! We’re thrilled to hear that you’re extremely happy with the sets, the quick delivery, and the packing. It’s fantastic to know that you’re pleased with our selection and that you’re recommending us to other builders. Your support means a lot to us. If you ever need more sets or have any questions, we’re here to help.

Rated 5 out of 5 stars

I received my JM bricklayer unimog…

I received my JM bricklayer unimog Ambulance building blocks today, the box came in perfect shape, no damage during shipping, can’t wait to get started on this, we’ll post photos when it’s finished on Facebook, thank you so much JMBricklayer

July 8, 2024
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Reply from JMBricklayer

Thank you for sharing your experience! We're delighted to hear that your JM Bricklayer Unimog Ambulance building blocks arrived safely and in perfect condition. We look forward to seeing your photos on Facebook once you've completed it. Happy building!

If you have any further questions please feel free to contact us. We look forward to serving you again.

Rated 5 out of 5 stars

Customer service is amazing...

Customer service is amazing and the product is top notch.

July 11, 2024
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Reply from JMBricklayer

Thank you so much for your kind words and for choosing our products!

We're thrilled to hear that you had a positive experience with our customer service team and product. Your satisfaction is our priority, and we look forward to serving you again in the future.

If you have any more questions or need further assistance, please don't hesitate to reach out. Happy shopping!

Rated 3 out of 5 stars

I was told the item i ordered was not…

I was told the item i ordered was not available in the us after placing the order. I was offered a different product.. which was okay but it would have been nice to know that the item wasn't availiable in the US before ordering

July 6, 2024
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Reply from JMBricklayer

Thank you for your feedback regarding the recent situation with your order. We sincerely apologize for the inconvenience caused by the unavailability of the item you selected on US Amazon. Your feedback is highly valuable to us, and we appreciate your understanding in this matter.

We understand the importance of clear and accurate communication regarding product availability. Moving forward, we are actively reviewing our processes to enhance our inventory management system and ensure timely updates of product availability on our website.

Our support team will reach out to you via email to provide a satisfactory resolution. As compensation, we will give you a free gift from US Amazon.

Once again, thank you for your understanding and apologies for any inconvenience caused. Please feel free to contact us if you have any further questions. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Everything came quickly and just as I…

Everything came quickly and just as I ordered. Very fun to build

June 26, 2024
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Reply from JMBricklayer

Thank you for your wonderful feedback! We're delighted to hear that your order arrived promptly and that you enjoyed building it. Your satisfaction is important to us, and we hope you continue to have a great time with our products.

If you have any further questions please feel free to contact us. We look forward to serving you again.

Rated 5 out of 5 stars

👌🏼🔥 perfect

👌🏼🔥 perfect! Everything okay!

June 24, 2024
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Reply from JMBricklayer

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you think everything okay. Your recommendation means a lot to us.

If you have any further questions please feel free to contact us. We look forward to serving you again in the future!

Rated 3 out of 5 stars

It's been 5 days since I ordered and…

It's been 5 days since I ordered and have not hear anything back about the shipment.... I was told it would be fast shipping

July 8, 2024
Unprompted review
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Reply from JMBricklayer

Thank you for your feedback. We sincerely apologize for the delay caused by our oversight. The product you ordered was out of stock on US Amazon, so we arranged for it to be shipped from our factory in China, resulting in a delay.

The product you purchased arrived at our warehouse last Friday. Due to our warehouse staff being off over the weekend, we have arranged for it to be shipped today. As the product needs to be shipped from China, it will take some transportation time. As compensation, we will give you a free gift from US Amazon.

Our customer manager, Shmey, will also contact you shortly via VIP@JMBricklayer.com to provide a satisfactory solution.

In the future, we will continuously improve our inventory management system and increase our order delivery speed to prevent similar issues. Thank you for your understanding and patience. We look forward to serving you again.

Rated 5 out of 5 stars

Top tier

Nice sets, great customer service. Highly recommended

June 28, 2024
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Reply from JMBricklayer

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you enjoyed our sets and had a great experience with our customer service. Your recommendation means a lot to us.

If you have any further questions please feel free to contact us. We look forward to serving you again in the future!

Rated 5 out of 5 stars

The original order was incorrect BUT…

The original order was incorrect but the correction was quick, painless and right

June 27, 2024
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Reply from JMBricklayer

Thank you for your feedback. We're sorry for the initial mistake with your order, but we're pleased to hear that the correction process was quick and satisfactory. Your satisfaction is our priority.

We appreciate your understanding and look forward to serving you again in the future!

Rated 5 out of 5 stars

Best brick set

I loved how the instructions were so detailed and made it easy to build I enjoyed every second of building it the pieces were well organized and I recommend this to everyone who likes to build brick sets and I like this better than on brand Lego JMBricklayer is the best brick company🙂

June 21, 2024
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Reply from JMBricklayer

Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed building the set and found the instructions detailed and easy to follow. It's great to know that the pieces were well organized and that you had such a positive experience.

We appreciate your recommendation and are delighted to hear that you prefer JMBricklayer over other brands. Your support means a lot to us! 😊

We appreciate your support again and hope to serve you again soon!

Rated 5 out of 5 stars

Can only comment on the delivery at the…

Can only comment on the delivery at the moment it was very fast and well packaged which is good. I cannot comment on the product yet as I have not started it yet, I thought I was going to have a while to myself for a while, huh no chance maybe later

June 12, 2024
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Reply from JMBricklayer

Thank you for your feedback! We are glad to hear that your order was delivered quickly and in good condition.

We understand that you do not have time to start assembling the product yet, and hope that you will enjoy the process later.

If you have any questions or need help at any time, please feel free to contact us. Thank you for your support!

Rated 5 out of 5 stars
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Reply from JMBricklayer

Thank you for your feedback! We're pleased to hear that you enjoyed building our product and found it fun.

If you have any further questions please feel free to contact us.

Rated 5 out of 5 stars

I LOVE the build process with all the…

I LOVE the build process with all the small bits instead of using big blocks. The half machine portion is my favorite part to build and the lights are a perfect touch!

June 12, 2024
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Reply from JMBricklayer

Thank you for your enthusiastic feedback! We're thrilled to hear that you enjoyed the build process, especially working with the smaller bits and constructing the half machine portion. It's great to know that the lights added the perfect touch to your experience.

We appreciate your support and are delighted that you love our product! We also look forward to continuing to serve you in the future.

If you have any needs or suggestions, please feel free to contact us. Once again, thank you for your trust and kindness!

Rated 5 out of 5 stars

Nice variety

Good service. Items received in good condition. My only complaint is instructions were somewhat confusing for me. Used to Lego Manual. Nice variety to chose from and more affordable by far.

June 4, 2024
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Reply from JMBricklayer

Thank you for your feedback.

We're glad to hear that you received your items in good condition and appreciate our variety and affordability. We apologize for any confusion caused by the instructions and understand that adjusting from LEGO manuals can be challenging. We'll work on improving our instructions to ensure a smoother building experience for all our customers.

Thank you for your support and understanding.

Rated 5 out of 5 stars

Incredible attention to detail!

I thoroughly enjoyed my JMBricklayer set. As I was building the set I was amazed by the attention to detail. This company understands that the little things matter to the customer.

June 7, 2024
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Reply from JMBricklayer

Thank you for your wonderful feedback! We're delighted to hear that you thoroughly enjoyed your JMBricklayer set. It's great to know that our attention to detail made a positive impression on you.

We strive to ensure that every aspect of our products meets our customers' expectations, and your recognition of this effort means a lot to us. Thank you again for your support!

Rated 4 out of 5 stars

Good ship for the size

There was a light broken and was quickly replaced. The only reason it's not a 5 star rating is cause the picture is very misleading. It shows all cannon areas glowing green but the light given only lights up 2 and looks ridiculous. I will be getting some green led strips to light them all up like the picture. Also the sails were very wrinkled and need to be packaged flatter

June 7, 2024
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Reply from JMBricklayer

Thank you for your feedback. We appreciate your positive remarks about our quick replacement service. We apologize for the inconvenience caused by the misleading picture and the limited lighting provided.

Your suggestion to use green LED strips is noted, and we'll work on improving our product images for accuracy. Additionally, we'll address the packaging of the sails to ensure they arrive in better condition.

Your input is valuable to us, and we hope to provide a better experience in the future.

Rated 5 out of 5 stars

Great Product, easy process, helpful customer service

I had to change delivery address and they did it very quickly, also the product is GREAT. We had a lot of fun putting it together.

June 4, 2024
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Reply from JMBricklayer

Thank you for your review!

We're pleased to hear that our team quickly accommodated your delivery address change and that you are enjoying the product. It's wonderful to know you had a lot of fun putting it together.

We are committed to providing more excellent service and top-notch products in the future.

We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Minifigs

Having all the figures individually bagged was a plus. It made it a great way to separate the minis that I wanted and what my wife wanted.

May 24, 2024
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Reply from JMBricklayer

Thank you for your feedback!

We're glad to hear that having all the figures individually bagged was a plus for you. It's great to know that it made it easy for you and your wife to separate the minis you each wanted.

We appreciate your support and look forward to serving you again!

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