JMBricklayer Reviews 308

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely incredible value. Back in the day there was Lepin. But these days there are more products. But I got the Anubis set. It came in 3 days. And the the unboxing alone was 10/10 better than Lego... See more

Rated 5 out of 5 stars

JMBricklayer has done it Again!! I just finished the JMBricklayer Parrot, and let me tell you its Awesome.The detail, innovative bricks and assembly are by far better than everyone else in the Indu... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, ordered Sunday evening - arrived Monday morning. Quality so far has been excellent! No skimpy dressing - full number of cannons! amazing detail and simple surpassed my expectations... See more

Company replied

Rated 4 out of 5 stars

The site could definitely look a little more official. I honestly was hesitant putting a credit card in at first because the site is very underdeveloped. It is easy enough to navigate though. I also... See more

Company replied

Company details

  1. Toy Store

About JMBricklayer

Written by the company

JMBricklayer is a brand that specializes in selling Lego-compatible building block sets for ages 14 and up. Whether you are a novice, an enthusiast, a seasoned player, a reviewer, or a MOC designer, our doors are open for you!

What We Offer:
1. A minimum discount of 15%: "JMBVIP15%" (applicable to all non-discounted items within our online store), and you can also request discounts for our Amazon stores in the US, DE, UK, and CA by messaging us.

2. Monthly discounts of up to 35%: outstanding deals throughout the month to help you save big and shop happily.

3. Maximum discount of 60%: a reward for our top 2 & 3 position monthly group contributors.
4. Free prizes: awarded to our top 1 group contributor and monthly giveaway winners.

5. Free newly-released products: sign up to become a JMB member to enjoy the benefits. (https://bit.ly/42BunR1)

Let's delve into the world of building blocks 🧱🧱 and beyond

Contact info

4.2

Great

TrustScore 4 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is great.

April 15, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your feedback! If you have any suggestions or further feedback, feel free to let us know. We appreciate your support!

Rated 5 out of 5 stars

Flawless

Easy to use website

April 15, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your feedback! We're glad to hear that you find our website easy to use. We strive to make the user experience smooth and intuitive. If you have any suggestions or further feedback, feel free to let us know. We appreciate your support!

Rated 5 out of 5 stars

The cement pump truck is my favorite

The cement pump truck is my favorite. The quality and look is amazing. It went together so easily. I believe it is better than any other brand.

April 8, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your comment and kind words! We're thrilled to hear that you love our cement pump truck. Delivering top-notch quality and ease of assembly are always our priorities.

Your satisfaction means the world to us, and we're honored to be your preferred choice. If you have any other comments or need assistance, feel free to reach out.

We truly appreciate your continued support and look forward to serving you in the future.

Rated 5 out of 5 stars

I'm happy and satisfied

Fast delivery, sufficient quality of bricks, no missing parts, and an unexpected little present

March 28, 2024
JMBricklayer logo

Reply from JMBricklayer

We appreciate your feedback! We are thrilled to hear that you were satisfied with the fast delivery, quality of bricks, and the fact that there were no missing parts. We're glad you also liked the unexpected little present too. Thank you for choosing us!

We truly appreciate your continued support and look forward to serving you in the future.

Rated 5 out of 5 stars

Amazing quality and communication

Amazing quality and communication.

March 23, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your feedback! We're delighted to hear that you're pleased with both the quality of our products and our communication.

If you have any other questions or need further assistance, please feel free to contact us. We are more than happy to help and answer any queries you may have. We look forward to your next order!

Rated 1 out of 5 stars

Build is stalled

The harp ball factory build is stalled. I am waiting for you to reply with advice since the gears dont turn smoothly

March 22, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your feedback and comments. We apologize for the issues you encountered while assembling the product.

We received your email on the Mar.30th, which coincided with the weekend, resulting in a delayed response. As soon as the weekend ended, we promptly forwarded your concerns to our technical team, and updated this progress to you via email on April 1st.

Furthermore, due to the traditional Chinese Qingming Festival holiday, we just resumed normal work today and have received a resolution. Our support team has emailed you with detailed troubleshooting steps, please check your inbox.

In the future, we are committed to improving product quality to ensure a better customer experience. We apologize once again for any inconvenience and assure you that we will provide a satisfactory solution. Thank you for your understanding and support.

Rated 5 out of 5 stars

excited to get started

My ship model arrived on the projected date and appears to be of very high quality at a very fair price. Haven’t started building it yet but have seen videos of it on YouTube and it looks like it’ll be a very fun build.

March 20, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your positive review and feedback! We are delighted to hear that you are satisfied with the quality and pricing of our products. It's also great to know that you've already watched videos of it and are looking forward to an enjoyable build.

In the future, we will continue to strive for excellence in product quality and shipping services. If you need any assistance during the construction process or have any questions, please feel free to contact us anytime. Happy building!

Rated 4 out of 5 stars

Product looks great

Product looks great , being given as a gift

March 19, 2024
JMBricklayer logo

Reply from JMBricklayer

Thanks for the awesome feedback! We're thrilled to hear that you think the product looks great and that it's going to be given as a gift. If you need anything else or have any questions, feel free to reach out. We hope the recipient loves the gift!

Rated 5 out of 5 stars

Great service

Great service

March 11, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your feedback! We're glad to hear that you had a great experience with our service.

Providing great service and excellent responsiveness to our customers is always our top priority. We truly appreciate your continued support and look forward to serving you in the future.

Rated 5 out of 5 stars

Great communication!

Easy to work with, products shipped quickly. Realized we were missing pieces, they were very helpful in getting them replaced. Great communication!

March 5, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your feedback! We're delighted to hear that you had a positive experience with us. Ensuring our customers receive their orders promptly and accurately is our top priority, and we're glad we could assist you promptly with the missing pieces.

If you ever need anything else or have further questions, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!

Rated 3 out of 5 stars

Ordered product but was delayed by…

Ordered product but was delayed by nearly 2 months. Also stated they would send a bouquet of flowers in recognition of the late delivery but that never came.

March 5, 2024
JMBricklayer logo

Reply from JMBricklayer

We sincerely apologize for the delay in your order and the missing bouquet of flowers. According to our records, your order was placed on February 5th, which coincided with our Chinese New Year holiday until February 19th. After returning, we had many orders, and this product was out of stock, so we had to arrange production, causing a shipping delay. The goods were dispatched from China on March 1st, and it takes up to a week to reach Australia. We are sorry for the long wait.

Due to a communication issue with our warehouse staff, we missed sending your gift. Rest assured, we will promptly resend it to you. As compensation, we will also include an additional free gift. Our support team will contact you within one hour.

In the future, we will improve our inventory procedures and enhance our delivery services to provide a better shopping experience for our Australian customers.

Once again, we apologize for the inconvenience and appreciate your patience and understanding.

Rated 5 out of 5 stars

Really really good and very nice

Really really good and very nice

March 5, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you very much for your comment! We are delighted to hear that you are pleased with our products and services. If you have any questions or need further assistance, please don't hesitate to reach out to us. We appreciate your support!

Rated 5 out of 5 stars

The Medieval Farmhouse was a lot of fun…

The Medieval Farmhouse was a lot of fun to build. The pieces got together really well and there were no issues with it.
This is one of our favorite companies to purchase from.

March 10, 2024
Unprompted review
JMBricklayer logo

Reply from JMBricklayer

Thank you for your feedback! We're thrilled to hear that you enjoyed building the Medieval Farmhouse and that the pieces came together smoothly without any issues.

It's fantastic to know that we're one of your favorite companies to purchase from. We strive to provide enjoyable building experiences and high-quality products for our customers.

If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Rated 5 out of 5 stars

I loved the engineering design of the…

I loved the engineering design of the pieces, the way they fit together, and the solidity of the materials. I further loved the design of the geared drive train from the locomotive motor to the drive-wheels.

February 23, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your comment feedback! We're glad to hear that you appreciate the engineering design of the pieces, including how they fit together and the quality of the materials used.

We value your feedback and hope you continue to enjoy your purchase. If you have any more comments or questions in the future, please feel free to reach out.

Rated 5 out of 5 stars

Shipping was super fast

Shipping was super fast! The set we received was an awesome build and turned out great!

February 4, 2024
JMBricklayer logo

Reply from JMBricklayer

We're delighted to hear that your set arrived swiftly and that you had an awesome building experience!

Rated 5 out of 5 stars

Legendary dragon

set made very well very satisfying to assemble it final result of the set wonderful details enhanced by the colors satisfying experience. the head fit could be improved with the assembled pedestal moving a little

February 2, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your feedback! We're thrilled you enjoyed assembling the set and appreciate the wonderful details and colors. We'll certainly look into improving the head fit based on your input.

Rated 5 out of 5 stars

Product was awesome and delivered very…

Product was awesome and delivered very quickly. I will definitely order again from them.

January 30, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you so much for your fantastic feedback! We're thrilled to hear you loved the set and enjoyed our speedy delivery. Your satisfaction is our top priority, and we can't wait to serve you again. Looking forward to your next order!

Rated 3 out of 5 stars

Bricks didn’t overlap for strength

It was a fun gift for son to build for mama on Valentine’s. The bricks didn’t overlap each other though as you build up vertically. This meant that the flower pots especially lacked in strength as it went up more in columns than a traditional staggered and interlocked brick pattern.

January 31, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your comments and feedback. We couldn't respond in time due to the Chinese New Year holiday, and we're very grateful for your understanding.

We appreciate your feedback regarding the construction of the bricks and the strength of the flower pots. We take your concerns seriously and are committed to improving our products. We will share your feedback with our manufacturing partner to optimize the structural design and enhance the material quality in future productions, addressing the issue of strength you've mentioned.

Your input is invaluable in helping us improve. Thank you for helping us make our products better for everyone

Rated 3 out of 5 stars

in my box there was missing the paper…

in my box there was missing the paper parte, there wasn't any adhesive, and I bought vintage 3-1 where there is the typewriter. And adhesives are one important part of this product especifically.
I sent a message requesting and I hope to receive soon.

January 24, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your comments and feedback. We couldn't respond in time due to the Chinese New Year holiday, and we're very grateful for your understanding.

We're really sorry to hear about the missing paper parts and adhesive in your vintage 3-1 typewriter set. Please don't worry, we're here to help!

Could you first check the instruction manual to see if the paper might be there? If it's not, or if anything else is missing, please contact us at support@jmbricklayer.com, and we'll quickly send you the missing pieces for free.

We've received your message and are working to resolve this as soon as possible. Thank you for your patience and for bringing this to our attention. If you have any more questions or need further assistance, please feel free to reach out.

Rated 4 out of 5 stars

Sirs: check your sets pieces

Sirs:

I had to make some modification because I did not have all the pieces I need to finish so I use some of my pieces that I have left over.
You need to really check everything before they go out to make sure that all the pieces are there. Also, you need to fix the colors in the instruction booklet because some of them are really hard to see what color you need because they blend together with other colors.

Other than that, I’m very pleased with my set.

Chad

January 29, 2024
JMBricklayer logo

Reply from JMBricklayer

Thank you for your comments and feedback. We couldn't respond in time due to the Chinese New Year holiday, and we're very grateful for your understanding.

Thank you for bringing these matters to our attention and for sharing your overall positive experience with our set. We sincerely apologize for the inconvenience caused by the missing pieces and the clarity of the colors in our instruction booklet. Your feedback is invaluable to us as it highlights areas for improvement.

We are committed to ensuring the quality and completeness of our products, and we will take immediate steps to enhance our checking processes and review our instruction booklet design to prevent such issues in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look