JML Reviews 14,737

I purchased what I thought was a new Hurricane Spinner, as it was it turned out it was 'nearly new' / 'refurbished'. I soon realised that it was not charging properly and contacted customer services. They explained that as it had exceeded 30 days return policy I was not entitled to a refund, despite it being faulty. It turns out they count the 30 days as from date of purchase even though, as I had purchased on a Thursday 19th November 2025, it was actually not delivered until the Monday. Then time to discover it was not fully charging, festive period etc.. I did not contact JML until 13th Jan 2026. But, no to a refund. Explained that I did not realise I had purchased a 'refurbished' one and please could I have it replaced with a new one and I would pay the additional difference. I was told NO and that the 'nearly new' / 'refurbished' were only old stock they were shifting, not used or secondhand. I then asked for a credit on my account instead, but no had to accept a replacement. Returned the faulty one and week later nothing, contacted them 10 days later and they then actioned the replacement. Never going to use / trust JML again.
Purchased two different items at separate times from a similar(rival) company, one went faulty after first time using but never got around to reporting, then the other went faulty after several months of using. I mentioned both to the company, and said that I accepted that it was my fault for not reporting the initial item. Both had exceeded their 100 day returns policy, however, I received a prompt reply to my message saying that they would be sending out replacements and apologise for the inconvenience caused and please dispose the faulty products. As promised, day or two later, replacements arrived. What a complete contrast; so friendly and helpful whereas JML were rude, unapologetic, no customer care whatsoever. I will be avoiding JML from now on.

Easy site to follow. Ordering straight forward. Item sent very quickly

I ordered a pack of 3 bras online. They were easy to order and bras arrived quickly. Although I ordered the large size they were too small and did not offer enough support. I phoned customer service as per the instructions and found the customer service person to be very helpful and friendly and who gave me instructions for returning the bras.

Navy Seal Draught Excluder Tape - Adhesive is absolutely abysmal, peeled off after a couple of days. Re-sealed the door again with another box of product as I gave the rest of the first to my daughter… did the self and same thing.

Products from your site are cheap and nasty! Never again

Starlyf Power Blender for me because I would take it to the Gym every Thursday morning and then I would be happy to drink Healthy Drinks and see how Wash it all over
I guess I think it would be better to have it in gym.
But I think I would like to use it for gym when I get exercise done and then go to gym every morning I so happy with it because I would like to take it easy in Gym

You gave me an excellent response, quickly delivered at a good price. Now used the carpet sweeper gave surprising results

Good service. Delivered well.

Great service, easy to order online and speedy delivery

The order placed arrived quickly and it was so well packaged no damage to the goods.
Company kept me in the loop throughout and arrived as expected.
Good customer service received from placement to being received.

Excellent product, Good Price.

Great no problems

I saw what I wanted on TV add, ordered it there and then and i paid for it to be delivered next day. And it was. thankyou.

Lots of choices on goods high standard of goods purchased three cob torches highly recommended by friends we live in a rural area and have lots of weather issues and power line downage. The goods arrived fast were a fantastic price there bright and lightweight and easy to use highly recommend them

Easy to order, great delivery and very pleased with the product.

Very happy with service but unfortunately one of the torches was on in the box when it arrived , this led to this torch having a low battery.

The durability is the product is not granted , The poles is not strong enough.A little push can break it

I feel that the advertising is misleading it shows you how stretchy these bras are but unfortunately there is no stretch which makes them useless

My experience with JML was fine I can't fault it at all. Easy to find what I wanted and ordering and delivery were all top notch. Only problem was with the product itself. I purchased the Go Vac Pro as I needed a small handheld vacuum system to clean up bits of cat litter, food, fury etc. and this seemed like the perfect product at a great price. But unfortunately after only a few uses the plastic clip that holds the filter section in place broke and now the waste / filter end of the vacuum cleaner no longer attaches to the main body of the unit rendering the product useless. I can't return it as it was fine upon arriving and has only broken since using it a couple of times. Shame as it was doing the job perfectly fine until this weak point in it's design faulted.