JoesNewBalanceOutlet Reviews 

They duplicated my order and won’t correct it. They said I would have to wait and return the additional pair of shoes. They charged my credit card twice. What a hassle!!

Very satisfied with shipping, products and website.

I have shopped at Joes NB before and never had issue, same thing this past week. Shoes came fast, exactly as shown and price was good. Styles that are often not available anymore elsewhere. I see comments of major issues with them, maybe they had a rough patch or change of management, but my recent experience was perfect. despite the slowdowns with the Covid shutdowns

I have been a customer for over 6 years, and this use to be a good place to purchase New Balance Gym Shoes and other New Balance merchandise. I have at least 30 pairs of shoes not including the shoes I have brought for other people in my family, but Joe's New Balance has gone down hill fast. I made a purchase after letting the items sit in my cart for several days, I was then sent a promo for free shipping. I ordered my usual size, but when I received the item it was way to big, called Joe's New Balance to see if I could do an even exchange since their sizing was off, and HELL no. I was told that I would have to send the item back at my own expense, then reorder the item and then pay another expense to have it shipped out to me again. So an item i paid $18.00 for will end up costing me roughly $35.00 to return and get the right item sent to me. I am very disappointed in this company and am angry that I have recommended them to so many people, even people I just met on the street. Don't reach out to the corporate office because all you will get is an automated service. The whole company is going to hell in a hand basket. They have just lost another faithful customer, but I am sure they do not care, but if they continue not being flexible with their returns policies then they will continue to lose good and faithful customers .

Bought 2 sets as a xmas gift for myself. Turns out the same shoe two different colors were not 9w as they indicate on box. They are size 9, but the shoe doesn't fit on the top part well. It's sewn too tight. I looked to make sure it was the right size, but when I called to return them, got the runaround for the 30day return. So now I have these crappy new balances, but several people indicated they may be fake ones to begin with. Great. This place should be shut down for scamming people.
Sick to think I put money into this site. Avoid them if you want your feet to feel good. Go anywhere but here.

Fake shoes, made in Vietnam.

Terrible company. Sent 4 pairs of shoes back within the 30 day return time window, it got delivered because I know the UPS tracking number, and supposedly Joes New Balance lost the box. It’s been over a month since my return, and still no refund.

I ordered 2 pairs of shoes from this company and had to return both pairs at my expense, for being too small and ordered the next size up. One pair of "size 9" shoes is actually smaller than the size 8 1/2 that I returned to them before. I am not happy. Will send back this pair of shoes, also at my expense and will not bother them further with anymore orders..

Awesome company with super fast shipping and both pairs of my shoes were perfectly boxed and in perfect condition. Thanks to everyone. Keep up the great work.

Great got exactly what I ordered and shipped faster than I thought given the reviews.🤓

Bought shoes size 11. These are the smallest 11 size I have ever seen. Need to return. Tried to call them for replacement - after 15 minutes I hang up. last time for me with them

This use to be a fantastic company, yep get deals, but once an order is placed it is out of their hands... they are basically a dumping ground for no shoes nothing more ... No Customer Service

i just wanna let everyone know that it takes 2 weeks to get your purchase. I ordered sneakers ,3 pair on the 13th of December and they now tell me on the19th of December that I wont receive them until the 27th.. there goes somebodys Christmas present. and when I explained that I was told that's how it is and hung up on via phone conversation. I will never nor ever order from them or recommend them to anyone. Thanks for ruining someones Christmas that's why you order 2 weeks ahead so u get it in time

Wow! So many 1 star reviews! That has not been my experience before. Not at all! I’ve purchased 5 pairs of shoes at different times and everything was nothing short of excellent.
First I want to address the reviews that mention having to pay to return the shoes. With the exception of Amazon Prime and Zappos, I have always had to pay to return my shoes. Whatever the reason. Welcome to customer service of 2019! It’s not been for the customers benefit for quite some time. So, don’t be so surprised. Read the fine print, the devil’s in the details.
All my shoes have been authentic New Balance which also means excellent quality. No issues, and my oldest pair is a few years old.
I’ve had no out of stock issues, different shoe size, or rude or indifferent customer service. I remember one rep literally go to the shipping department and take my wrong order off the delivery truck! Above and beyond!
AND NO I DON’T WORK FOR THE COMPANY AND HAVE NO PERSONAL CONNECTION WITH THEM! So please give them a try!

When ever you purchase an item make sure it's ur size because they will not help you! I ordered over 12 pairs of sneakers from Joe's and one time I ordered the wrong size so I called them immediately and they couldn't help me. They recommended I buy the correct size and when I receive the wrong size ship them back on my dime! That's bad business, and just lost a loyal customer! Good bye Joe!!!!

I find it interesting that the hours that you can reach this company are the usual hours that most people work. The shoes I got were so small...I wear a 10.5 and ordered an 11...that my toe was sticking out the end of the mesh on the end of the shoe. To keep costs down, I had to pay $10.50 shipping so this "great deal" I got cost ME money. These shoes were clearly mis-marked and now I am paying for that mistake. I have learned a valuable lesson. Do NOT buy shoes online. They said if I can buy shoes off the rack, the sizing would be no problem. It was. Buyer, BEWARE!!!

I was a bit leery about purchasing off of Joe’s New Balance Outlet based on all the negative reviews and I was about to say screw it and pay almost 3x the price for the same pair of shoes at Macy’s and decided just to take the risk. Honestly, I’m so glad I did. I ordered them Monday at 11pm and they were at my doorstep Wednesday at 9am. That’s almost better than Amazon Prime if you ask me. The box and the shoe are in perfect condition and I got the size I ordered. I did purchase them for my husband so hopefully I don’t have to return them, but overall great experience and great price! Got a confirmation email seconds after I ordered the shoes and the following day received a shipping confirmation email with tracking info. Just because bad stuff happens to others doesn’t mean it’s going to happen to you. Stay positive!

Ordered a pair of metal cheats and immediately realized I had order women's but needed men's. Called them immediately to cancel the order. They claimed they could not cancel the order so I'd have to return them once they were delivered. So I proceeded to order the correct shoes. The incorrect shoes arrived in 4 days! 2 & 1/2 weeks later the correct ones have NOT arrived. There is no tracking information provided on the confirmation email. Had to call them to only find out that the shoes are still several days away from being delivered. I also inquired about a return shipping label for the pair that I did not want to begin with. They cannot give me a return label so I have to pay for the return shipping myself for a pair of shoes that wasn't even mailed at the time that I called to cancel it!!!!! My son is devastated and embarrassed that he hasn't had cleats for high school baseball practice!!! I'm devastated!!

terrible customer service. Bought 2 pair of shoes the next day I saw 1 was $35.00 cheaper and they wouldnt refund the balance?? Asked me all these questiions like they were going to do the right thing and then with this stepford wives voice told me how sorry they were but there was nothing they could do??? Crazy never had this happen before most online stores are so helpful and accomidadting. Now I know why they have so many bad reviews .

This place is a scam. I ordered 2 pairs of shoes and got a wrong size. I called to find out what I can do next, I was told I have to purchase the correct size and pay for my own returns. Its costing me $20 to return 2 shoes and add that to the cost of the shoes, it does not make sense. I wish they were more clear but there goal is to make money on things like this. Terrible Customer service and will not order from Joe's again and will spread the word on a shady company.