John Banks Group Reviews 

Parking impossible, sight cannot cope with the amount of parked vehicles.

Easy to deal with, no pressure but just clear feedback and appropriate advice about what needed doing to the car, and what could be left until later in the year.

Smooth and easy process from start to end friendly and helpful staff

The service and M O T on my Honda was a pleasant and easy experience from beginning to end.Timing was excellent and the receptionist was friendly and helpful.

I have John Banks (Honda) motorcycles to be an excellent dealership.
I have been treated with respect, empathy, kindness, and sympathy.
Having purchased a CRF300L in July 2023 I was unfortunate enough to have a camshaft failure when the bike was just about 5 weeks out of its 2 year warranty, and with a total mileage of circa 3700.
I was fortunate enough to encounter Mr Mark Banks who very kindly supported me throughout the repair process and showed great generosity towards me, which was indeed very touching.
Anton on the reception desk kept me informed throughout the process.
Tim, the technician who repaired the bike explained everything to me, and effected an excellent repair.
I have now returned to the dealership and purchased a new CRF300L when Mr Banks put together for me what I considered to be an excellent deal.
Everything went very smoothly with the bike being ready as agreed.
I dealt with Ken (H) at this time, who in keeping with my previous experiences at the dealership, provided friendly efficient service.
I have come into contact with other employees since 2023 having had my bike serviced there and they have all been polite, efficient, and affable.
The dealership itself is sizeable, and well laid out with the many motorcycles being displayed nicely.
The workshop is kept clean and exudes an expectation of efficiency.
I would not hesitate to recommend John Banks (Honda) motorcycles.
They deserve to succeed and prosper.

We were greeted in a prompt, friendly and business like manner. Having explained what sort of vehicle we were looking for the ideal car was immediately available. This had a large discount on a brand new car and we were offered an acceptable amount for our exchange.
Stevan Wilson the manager directed us to David Boor who could not have been more helpful.

Very helpful in choosing the right car for me at john banks Suzuki base particularly salesman David boor who went over and beyond helping me had a great experience and will be using the company again

I was pleased with the service at John Banks Honda Ipswich. The staff were friendly and professional, taking the time to explain everything clearly. They I was really pleased with the service at John Banks Honda Ipswich. The staff were friendly, professional, and took the time to explain everything clearly. They walked me through each step of the process and remained polite throughout. In the end, everything was handled smoothly and without any hassle.

Staff very helpful couldn’t do enough to make my experience a good one. A big thank you to Stephen David & the ladies from the service desk. Very comfortable place to wait & have coffee while my car was serviced. Can’t fault anything at all.

5th March 2026.I went into the John Banks Honda Showroom in Bury St Edmunds. I met Nick Joannides the Car Salesman, he was instantly friendly and welcoming. My Neighbour Pat recommended that I consider Honda and also speak to Nick, which I did.
Nick offered me a Coffee, was polite, listened to what I said, showed me the range of cars available, took me for a test drive, was very knowledgeable about the car I was interested in buying. He did not pressure me, in any way. He answered all my questions.
So I went ahead and brought a Honda HRV.
Nick went thru all the financials, clearly explaining everything to me.
Nick said my Car would be ready for collection on the 13th March 2026 at 12.00pm.
Pat came with me, we had Coffee while Nick took care of all the relevant Paperwork, Road Tax, Log Book etc. Nick explained every aspect of the process to me. We then went to my New Car, which had been valeted and looked lovely. Nick explained every function I asked about to me. Like Warranty, Service, Honda Assist etc, Some I wrote down.
It was honestly the Best Car Buying Experience, I had ever had. And believe me I have had a lot. Lesley

The team at John Banks are a joy to deal with. We were guided expertly through our car purchase by Nick J, for whom nothing was too much trouble. Nick is so knowledgable, he gave us time and great advice, and made the process completely hassle-free. Very competent detailed handover and I know I can call in with queries. The personal experience at this dealership is second to none and we would highly recommend them to anyone. The vehicle, by the way, has had lots of compliments and has exceeded our expectations.

I have been using john banks honda in bury st edmunds for my cars for about 8 years now and dealt with nick joannides.I have just purchased my first brand new car and although we had a problem 2 days before picking our car up I can honestly say nick and John banks could not be more helpful and accommodating . We have now picked up our new hrv and could not be happier with it we absolutely love it.looking forward to using our new car and we will certainly be back in the future for our cars big thanks to nick and the team at John banks honda bse.

I recently purchased my son’s first motorcycle here, and I was really pleased with how things were handled. The staff took time to explain everything clearly, answering all our questions without making us feel rushed. The dealership felt well-organised and had a good atmosphere throughout. It was a positive experience all around.

Nick Joannides was my sales advisor when I was considering purchasing the new E:NY1 2026. He was extremely helpful in explaining the vehicle’s features and showing me how to get the most out of the car. His knowledge, professionalism, and friendly approach made the entire experience very reassuring and enjoyable, and I couldn’t have asked for a better sales advisor to guide me through the process.

Now that I have my new car, I can honestly say I absolutely love it. It’s been a fantastic purchase, and Nick played a big part in making the whole experience so positive. Thank you, Nick! 🚗⭐

The process was very smooth. I got an email reminder to book my MOT and service, which was really handy. Dropping off the car and picking up the courtesy car was quick. They gave me a call when mine was ready, which kept everything straightforward. Friendly and professional throughout.

What can I say, Molly provided outstanding service, handling everything with impressive efficiency and genuine professionalism. Her attention to detail and friendly approach made the entire experience smooth and stress‑free.

Very helpful with professional service. I felt very satisfied with the attention I received - nothing was too much trouble.

I had a positive experience at the dealership. Tim was helpful and polite throughout, making everything feel straightforward. He explained things clearly and never made me feel pressured, which I appreciated. He even mentioned that if I had any issues with the screen later, I could pop back in for help. It was easy to ask questions without feeling rushed, and the atmosphere felt professional yet approachable. It's good to know support is there if needed.

I bought my first ever car a few weeks ago from John Banks! David Boor was very kind and knowledgeable. Although I pretty much already knew what I wanted, David was helpful through every step of the process and answered all the questions I had. I’ve had a lovely few weeks driving my Suzuki Swift and looking forward to many more years to come :) Would highly recommend!

A good dealer, straightforward and amenable. David was friendly and helpful, kept in touch and communicated clearly. We liked the video they made of the (used) car, it gave a good level of detail and had commentary. We had to travel some way to view the car and were accommodated. The car was exactly as in the video, it was spotless and had been freshly serviced and MOT-d. There was no quibbling or backtracking on anything we'd agreed. I wouldn't hesitate to recommend.