Few weeks ago me and Husband went to see a car at John Banks Honda in Cambridge, the service from Aman was expectacular from start to finish, he is an true Asset to John Banks Honda, he is knowledgea... See more
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Review summary
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Reviews shaping this summary
This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more infor... See more
Company replied
This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communi... See more
Company replied
We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure -... See more
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Company details
Written by the company
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Contact info
Kempson Way, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
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New Suzuki swift ultra.
Stuart and stevan where very honest and helpful throughout. They made us feel relaxed with no pushy hard sell. They allowed us to upgrade to a ultra. No problem for them. 10 out of 10 to both men. Thankyou.
March 20, 2026
Unprompted review
Reply from John Banks Group
Thank you for the fantastic review and five-star rating, Peter. We're delighted to hear that Stuart and Stevan provided honest and helpful service, making your experience relaxed and pressure-free. It's great to know they made the upgrade process seamless for you. We'll be sure to share your kind words with them.
Best regards,
John Banks Motorcycles Bury St Edmunds
I recently purchased a Peugeot 108 and…
I recently purchased a Peugeot 108 and appreciated the straightforward approach throughout the process. There was no sense of being pressured into making a decision, which made things feel relaxed and manageable. The advice provided by David felt honest, which helped me feel confident in my choice. It was clear that attention to detail mattered, and this contributed to a smooth experience. My car was fully serviced and valeted. I would definitely consider returning for future needs.
March 19, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Terry. We're delighted to hear that your experience at John Banks Suzuki Bury St Edmunds was relaxed and enjoyable. It's great to know that David's honest advice and attention to detail helped you feel confident in your decision. We're thrilled you appreciated the fully serviced and valeted Peugeot 108, and we look forward to assisting you with any future needs.
Best regards,
John Banks Suzuki Bury St Edmunds
Efficient, professional and welcoming
John Banks, Ipswich is my chosen Honda dealership even though even though I have one much closer to me. However it is worth the one hour journey because the guys here are so friendly and accommodating and always do a great job. I wouldn’t take my car anywhere else.
March 17, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind words and the five-star rating, Bronwen. We're delighted to hear that you choose to travel the extra distance to visit John Banks Honda Ipswich. It's wonderful to know our team's friendly and accommodating service makes the journey worthwhile. We truly appreciate your loyalty and look forward to continuing to provide great service.
Service and parts staff were great
Service and parts staff were great! I liked the mechanics video too!
March 16, 2026
Unprompted review
Reply from John Banks Group
Thank you for the excellent review and rating! We're delighted to hear you had a great experience with our service and parts staff at John Banks Motorcycles Bury St Edmunds. It's wonderful to know you appreciated the mechanic's video as well. We look forward to assisting you again in the future!
Low-stress experience buying a used car
The staff were friendly and professional, making the process easy to navigate. I appreciated that there was no sales pressure and found them straightforward to talk to. Poppy arranged for me to drive the car away the next day, which was appreciated. Decent coffee too.
March 3, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Tom. We're delighted to hear that you found the team at John Banks Honda Cambridge friendly and professional, and that the process was straightforward for you. It's great to know Poppy was able to assist you so efficiently, and we're pleased you enjoyed the coffee too. We hope you enjoy driving your new car!
Excellent service given by Rhys..
March 17, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Ali. We are delighted to hear that Rhys provided you with excellent service at John Banks Suzuki Ipswich. Your kind feedback means a lot to us.
PROFESSIONAL and helpful.
Outstanding in all the right areas. A consummate and professional attitude delivered throughout the purchase process.Answered all my MANY questions. Courteous and knowledgeable; Darren Briggs was a credit to the establishment and is worthy of note - Exceptional!
March 14, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind words and glowing review, Alan. We are delighted to hear that your experience at John Banks Hyundai Cambridge was outstanding and that Darren Briggs provided exceptional service throughout the purchase process. We will be sure to pass on your compliments to him. Thank you for choosing us, and we look forward to assisting you again in the future.
The first annual service of my CRV was…
The first annual service of my CRV was easy to book. All members of staff were friendly and efficient throughout.
March 6, 2026
Unprompted review
Reply from John Banks Group
Thank you for your review, John. We're delighted to hear that booking your CRV's first annual service was straightforward and that our team at John Banks Honda Ipswich provided friendly and efficient service. We look forward to assisting you again in the future.
Reply from John Banks Group
Thank you for your feedback. We’re pleased to hear that you found your experience straightforward. Providing a smooth and efficient service is something we always strive for, so it’s great to know we delivered on this occasion. We truly appreciate your support and look forward to welcoming you back to John Banks Group in the future.
I can't say enough good things about my…
I can't say enough good things about my experience buying the Hyundai Tucson. Marian made the entire process feel personal and straightforward, taking his time to explain everything about the car without rushing us. He was friendly, honest and answered all our questions with such professionalism that it really stood out compared to other salespeople we’ve dealt with recently. The paperwork was smooth and stress-free too, which was a relief! Honestly, this has been the best car-buying experience I’ve had in ages. If you’re looking for someone polite, courteous and genuinely helpful, Marian is your guy!
March 11, 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic feedback. We’re delighted to hear that you had such a positive experience purchasing your Hyundai Tucson and that Marian made the whole process feel personal, clear and stress-free. It’s wonderful to know his friendly, honest and professional approach stood out and helped make your car-buying experience so enjoyable. Your kind words mean a great deal to us, and we truly appreciate your support. We hope you enjoy many happy miles in your new vehicle and look forward to welcoming you back to John Banks Group in the future.
John Banks Honda
John Banks Honda Colchester - I cannot thank Simon Barnett from Honda Motobility for all his outstanding communication, support through the whole process of aiding me n finding the right car. Always answering emails and keeping me informed. He went beyond and makes sure that I feel confident and I know I can ask him for any further assistance needed. His genuine care for the people he helps in my experience has born out of listening, understanding and compassion in making sure they get outstanding customer service and ultimately the right car for what suited my needs. Thank you again Simon
March 11, 2026
Unprompted review
Reply from John Banks Group
Hi Dan, thank you for your wonderful review and five-star rating! We are thrilled to hear about your positive experience with Simon Barnett at John Banks Honda Motorcycles Colchester. It’s great to know that his communication, support, and dedication made such a difference in helping you find the right car. Your kind words about his genuine care and compassion will certainly be shared with him. Thank you once again for your recommendation, and we’re always here should you need further assistance.
Best regards,
John Banks Honda Motorcycles Colchester
Poor service and theft
I booked my vehicle for an 8:00am “sit and wait” appointment, with the online system indicating it would be completed between 8:00am and 1:00pm. However, I didn’t leave until around 4:15–4:30pm, meaning I was waiting for approximately 8½ hours.
Communication throughout the day was extremely poor. Very few updates were provided and when I asked for information, staff could not give a clear indication of when my vehicle would be ready. At no point was I given a realistic timeframe, which made the experience unnecessarily frustrating.
I also discovered that my iPhone charging cable had been removed from my vehicle. I raised this immediately with Alexandra at the front desk, who confirmed she had seen it in the car earlier. After checking with the valet team, no one admitted taking it and the cable remains missing.
I emailed the complaints address and followed up on 11/03/2026, but have received no response and the cable has not been returned as promised.
February 27, 2026
Unprompted review
Reply from John Banks Group
Dear Mr Collins,
Thank you for bringing this matter to our attention, and please accept my sincere apologies for the experience you have described.
We are currently investigating what happened during your visit, particularly in relation to the length of time you were waiting for your vehicle and the lack of clear communication during the day. A “sit and wait” appointment should always be managed with regular updates and a realistic timeframe, and it is clear from your account that this did not happen on this occasion.
We are also looking into the issue regarding the missing iPhone charging cable. I understand you raised this with Alexandra at the front desk at the time, and we are speaking with the relevant team members and reviewing the processes around vehicle handling to understand how this could have occurred as we take any claim like this very seriously and have our HR Team put an investigation together to see where the touch points and who were at these stages throughout your vehicle journey.
I am sorry that you also had to follow up without receiving a response. This is not the level of service we aim to provide and we appreciate you bringing it to our attention so that we can address it properly.
Once our investigation is complete, we will contact you with an update and confirm the next steps.
In the meantime, if there is anything further you would like to add that may assist our investigation, please do let me know.
Kind regards,
Melanie Banks-Browne
CEO
We felt Chloe was very knowledgeable…
We felt Chloe was very knowledgeable and made the whole process easy ,took time to explain everything we asked.
March 7, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review and five-star rating, Susan. We're delighted to hear that Chloe's knowledge and thorough explanations made the process smooth for you. Your feedback is greatly appreciated, and we will be sure to share your kind words with Chloe.
Best regards,
John Banks Honda Ipswich
David Boor
David Boor, John Banks, Bury St Edmunds, was very helpful, showed us how to set up the Bluetooth and the general running information.
March 5, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Andy. We're delighted to hear that David Boor at John Banks Suzuki Bury St Edmunds provided helpful assistance and guided you through setting up the Bluetooth and general running information. We truly appreciate your kind feedback and look forward to welcoming you back in the future.
Excellent service from start to finish
Excellent service from start to finish
March 6, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind feedback. We’re delighted to hear that you received excellent service from start to finish. It’s wonderful to know our team was able to provide you with a positive experience. We truly appreciate your support and look forward to welcoming you back to John Banks Group in the future.
Great service
The atmosphere at the dealership was brilliant, and everything felt so well organised from the moment I arrived. My car was in for service, and I couldn’t have asked for a smoother experience. They even offered me a lift home, which was such a thoughtful touch and made my day much easier. I really appreciated how quick and responsive they were, keeping me updated throughout the day on my car's progress. Excellent service all around!
March 6, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review, Mabel. We're delighted to hear that you had such a positive experience at John Banks Suzuki Ipswich. It's wonderful to know that our team made your visit smooth and organised, and we're pleased that the lift home and regular updates added to your satisfaction. Your kind words mean a lot to us, and we hope to see you again in the future!
Great service
From the moment I walked into John Banks Honda Ipswich, everything felt smooth and well-organised. The whole process was straightforward and hassle-free, which is exactly what you want when dealing with a dealership. The team was professional, reliable, and made sure I was comfortable throughout. I always feel confident coming here because they truly know how to look after their customers. Would absolutely recommend them to anyone looking for excellent service!
March 4, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review, Sarah. We’re delighted to hear about your positive experience at John Banks Suzuki Ipswich. It’s wonderful to know that our team provided a smooth, hassle-free, and professional service that made you feel confident and comfortable. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!
First time of using John Banks. Highly recommended.
First time of using John Banks, Honda at Bury St Edmund’s for my Goldwing and I am extremely impressed. The customer service was excellent with great staff. Service and and MOT completed within a reasonable time and at a sensible price. Also, good advice given regarding tyres and future service requirements. Useful follow up video sent afterwards too, which was a nice touch. Many thanks to all, highly recommended and will use again.
March 5, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Snoopy. We are delighted to hear about your positive experience at John Banks Motorcycles Bury St Edmunds. It's great to know you were impressed with our customer service, staff, and the advice provided regarding your Goldwing. We're also glad you appreciated the follow-up video – we aim to go the extra mile for our customers. Thank you for recommending us, and we look forward to welcoming you back in the future!
I couldn't be happier with my…
I couldn't be happier with my experience buying a Suzuki Swift at Bury St Edmunds here. The team was fantastic at explaining the finance options in a way that made everything clear and straightforward. What I appreciated most was how relaxed the process felt there was no pressure or pushy sales tactics, which made the whole experience so much more enjoyable. It's such a great feeling driving away in a car you love, especially knowing you’ve been looked after so well. Thank you for making it all so easy!
March 2, 2026
Unprompted review
Reply from John Banks Group
Hi Nat, thank you for your fantastic review and five-star rating! We're thrilled to hear that you had such a positive experience at John Banks Suzuki Bury St Edmunds. It's wonderful to know our team made the process clear, relaxed, and enjoyable for you. We hope you continue to love your Suzuki Swift and wish you many happy miles ahead.
Best regards,
John Banks Suzuki Bury St Edmunds
The moment I walked in
The moment I walked in, I could tell this was going to be a good experience. Tim was brilliant throughout the whole process, never pressuring me or rushing me into any decisions. Everything felt smooth and straightforward from start to finish, which really put me at ease. I appreciated being given the time to consider my options without any hard sell tactics. I’ll most certainly be using JB again in the future!
March 5, 2026
Unprompted review
Reply from John Banks Group
Thank you for your glowing review, Wayne. We're thrilled to hear that you had such a positive experience at John Banks Honda Motorcycles Colchester. It's great to know that Tim made the process smooth and stress-free for you. We truly appreciate your kind words and look forward to welcoming you back in the future!
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