This is the 10th Honda we have purchased from John Banks. Staff are always polite, very knowledgeable & do not push to make a sale. We felt that our requirements & views were listened to & more infor... See more
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This was the second time we’ve used John Banks Suzuki in Bury St Edmunds both times to buy a Vitara this time a new one. They’re an excellent family business. David Boor there sales specialist communi... See more
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We were so impressed with the service we received when we bought a used Suzuki last year that this week we went to look at a newer used model and ended up buying a brand new car! No sales pressure -... See more
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From the moment we stepped onto the forecourt our experience was 5 stars. We were able to have a leisurely browse of the vehicles without any pushy sales rep jumping on us. When we walked into the sho... See more
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Company details
Written by the company
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
Contact info
Kempson Way, IP32 7AR, Bury Saint Edmunds, United Kingdom
- 01284330557
- feedback@johnbanks.co.uk
- www.johnbanks.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 56% of negative reviews
Typically replies within 2 weeks
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I picked up new new car yesterday
I picked up new new car yesterday, ahead of shedule, I am over the moon with it. Paul Collins customer service was outstanding, he couldn't have done anymore if he tried, responded very quickly to any questions that I had. I would highly recommend.
March 6, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Sarah! We are thrilled to hear that you are delighted with your new car and that it was ready ahead of schedule. Paul Collins will be so pleased to know his outstanding customer service made your experience even better. We truly appreciate your recommendation and wish you many happy miles ahead.
Best regards,
John Banks Hyundai Cambridge
I was pleasantly surprised by how…
I was pleasantly surprised by how smooth everything went from start to finish. The service team kept me informed at every stage, from drop off to collection, which made the whole process so much easier and stress-free. Their attentiveness really stood out, and I felt confident knowing exactly what was happening with my vehicle throughout.
The staff were friendly and professional, making it a positive overall experience. I’d absolutely recommend this dealership to others and wouldn’t hesitate to return in the future!
February 23, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review, Matt! We're thrilled to hear that you had such a smooth and stress-free experience at John Banks Honda Motorcycles Colchester. Keeping our customers informed and providing attentive service is something we take great pride in, so it's wonderful to know this stood out to you. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Best regards,
John Banks Honda Motorcycles Colchester
Darren was superb
Darren was superb! I wldnt go to anyone else. He is a very charming man we shared the same banter and I trust him implicitly. If ever I have a problem I know I can count on Darren. He is by far the best salesman I have ever used. Definitely will be going back to him. He is a star. ⭐ my mum also had a car from him at the same time and she wld say the same. So very many thanks Darren! Definitely first chase and 100 out of 100!
February 27, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review, Emma. We are delighted to hear about your fantastic experience with Darren at John Banks Hyundai Cambridge. Your kind words about his professionalism, charm, and trustworthiness mean a lot to us, and we’re thrilled to know he made such a positive impression on both you and your mum. We’ll be sure to pass on your wonderful feedback to Darren. We look forward to welcoming you back in the future!
Buying a new car from JOHN Banks group Hyundai Cambridge…
I’ll just like to say Darren from start to finish made it easy for me to buy a new car. It was very polite gave me all the information I needed. Also made me feel very welcome.
March 2, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review, Doug. We are delighted to hear that Darren provided you with such a seamless and welcoming experience at John Banks Hyundai Cambridge. Your kind words mean a lot, and we will make sure to pass them on to Darren. Enjoy your new car!
The sales side of things went very well…
The sales side of things went very well and was a smooth procedure from start to finish.
However, the brand new car has a few little niggles, which I mentioned prior to, and on the day, of the 2,000 mile once over service.
Coming back to me after the service, I was told that none of my issues were happening, and also the heated mirrors were getting power and were working as the technician had checked the power at the fuse box.
My question was how come the amps weren't checked at the mirror itself?
Was then told that they were, so upon return of service person liaising with the workshop, was then told the the amps were checked at the mirror.
This sounds a bit suss to me, as I'm thinking if they were, why wasn't I told that the first time and also why was the figure not quoted?
This is what a half decent tech' would have done.
I was told that the wind noise coming in through all the door windows was normal and that all their cars did it.
Now!!
Does this not prove there's a manufacturing defect?
But I was told this is normal and that all cars did it.
This blatantly is not the case, as I've driven hundreds of cars over my decades of driving, and not one of them had any wind noise.
I mentioned all this up the ladder to Customer Services, and was advised that after them referring back to the tech and the dealership, everything they said is true, which implies that everything I said is not true!
It is, and I have a car with issues, both mechanical and electrical.
Please don't buy anything from Suzuki as in my experience the after care leaves a lot to be desired, both from head office and the dealership.
Also, after the service, no fluid levels had been checked, which is a pretty basic thing.
February 17, 2026
Unprompted review
Reply from John Banks Group
Thank you for taking the time to share your feedback.
We are pleased to hear that your experience with the sales process was smooth and that the purchase itself went well. However, we are sorry to learn that you have been left dissatisfied following your recent service visit.
We understand how frustrating it can be when concerns with a new vehicle do not appear to be resolved to your satisfaction. Our technicians carried out checks on the areas you mentioned, including the heated mirrors and electrical supply. Based on those checks, they were unable to replicate the faults reported at the time of inspection.
That said, we take all customer concerns seriously and appreciate the points you have raised regarding how the testing process and results were communicated to you. Clear and consistent explanations are important, and we regret if this was not your experience during your visit.
Regarding the wind noise you mentioned, the vehicle was inspected and assessed against manufacturer guidelines. At the time of inspection it was considered to be operating within normal parameters. However, we understand that your driving experience suggests otherwise and we would be happy to review this further with you if needed.
Your comments regarding the service inspection, including fluid level checks, have also been noted and will be discussed with our workshop team to ensure our usual standards are consistently maintained.
Customer satisfaction is very important to us and we would welcome the opportunity to look into your concerns again. Please contact our service team directly so that we can arrange a further inspection and work towards resolving the issues you have described.
Thank you again for bringing this to our attention.
A new Suzuki S-Cross Ultra auto
Being an old retired business gent the Suzuki sales representative Mr David Boor put me at ease straight away. Surprisingly he had excellent technical knowledge on the cars engine and equipment. David showed me the model that was most suited to my requirements and life style. I asked him would Suzuki consider a part exchange deal and the offer that was made more than convinced me to accept his offer on a new S Cross auto.
When the car was ready for collection the hand over and the time spent ensuring all the controls and phone connectivity was excellent. I can honestly say I cannot fault Suzuki BSE or David Boor in anyway and I am pleased with my choice. From Roger Logan
February 26, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Roger. We are delighted to hear that you had such a positive experience at John Banks Suzuki Bury St Edmunds. It’s great to know that David Boor was able to assist you so thoroughly, from helping you choose the perfect model to ensuring a smooth handover process. We’ll be sure to share your kind words with him. We hope you enjoy your new S-Cross Auto and wish you many happy miles ahead!
The salesman and his team were very…
David his team were very helpful and patient with our endless questions and queries. The car is perfect for our needs and even the right colour - red.
Many thanks.
Liz and Gio
February 12, 2026
Unprompted review
Reply from John Banks Group
Hi Gio, thank you for your wonderful review and five-star rating! We’re delighted to hear that David and the team were helpful and patient in addressing all your questions. It’s great to know the car is perfect for your needs and even in your preferred colour. We’ll be sure to pass on your kind words to the team.
Best regards,
John Banks Suzuki Bury St Edmunds
John Banks Honda. New car
We recently had a visit to John Banks Ipswich regarding a purchase of our first mobility vehicle. We were greeted once inside the show room by staff member Rhys Measor. We were shown around the vehicles that were available to us. Rhys explained in detail how everything to do with the scheme worked. We chose the vehicle and Rhys arranged for us to have a test drive a few days later. What a dream vehicle we were driving around in. After the test drive was done and the car choice was agreed Rhys went through the finer details. Colour choice, extra car mats etc.. At no point did we feel any pressure to have any extras that we didn't want. A few weeks later we received a call from Rhys to arrange collection. We were now the proud owners of the most magnificent new car. The service that we got on collection was amazing. Things where explained to us and Rhys even took the time to connect our mobile phones to the computer system! Phew! We cannot fault John Banks for the most amazing and easy experience we had when purchasing our new car. A massive shout out to Rhys Measor and the team for giving us a super first time experience. We highly recommend Johk Banks if you are after purchasing a new vehicle. Thanks again for everything. 😊
February 25, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating, Paula. We are delighted to hear that your first experience purchasing a mobility vehicle with us at John Banks Honda Ipswich was so positive. It’s fantastic to know that Rhys provided such detailed and attentive service, guiding you through every step without any pressure and ensuring you felt comfortable throughout the process. We're thrilled that you are happy with your new car and the overall experience. Your kind words mean a lot to Rhys and the entire team. Thank you for recommending us, and we wish you many happy miles in your magnificent new vehicle! 😊
A lovely experience throughout where…
A lovely experience throughout where we were greeted by a very smiley helpful and knowledgeable sales person Helene. She made us at ease straightaway and nothing was too much trouble.
There was no pushy sales patter , and she made us feel valued customers.
February 26, 2026
Unprompted review
Reply from John Banks Group
Thank you for your wonderful review and five-star rating. We are delighted to hear that you had such a positive experience at John Banks Suzuki Ipswich. Helene will be thrilled to know her friendly and knowledgeable approach made you feel at ease and valued. We truly appreciate your kind words and look forward to seeing you again in the future.
Friendly, honest, professional service from start to finish.
A professional and courteous response from David Boor, from an initial phone call, to viewing the vehicle and test driving it. The negotiation of terms took place quickly and openly. David ensured that the car was serviced and valeted to the highest possible standard. Collection was a pleasure and David was super helpful in helping me to navigate the digital setup. A very happy customer!
February 14, 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review, Robin. We are delighted to hear about your positive experience at John Banks Suzuki Bury St Edmunds. It’s wonderful to know that David Boor provided professional and courteous service throughout your journey, from the initial phone call to the collection of your vehicle. We’ll be sure to pass on your kind words to him. Enjoy your new car, and we hope to see you again in the future!
Popped into the dealership looking for…
Popped into the dealership looking for a second car. We were approached by David Boor and explained what we were looking for. He was very helpful and advised us on what was available. We did a test drive and ended up purchasing a car. We had excellent service and communication with David throughout and he explained everything clearly, even the after sales service. Excellent service throughout
February 25, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind review, Sarah. We are delighted to hear about your positive experience at John Banks Suzuki Bury St Edmunds. It's wonderful to know that David Boor provided excellent service and clear communication, helping you find the perfect second car. We will be sure to pass on your kind words to him. Best regards and enjoy your new car!
Great service
Great service. Friendly staff. David was really helpful
February 25, 2026
Unprompted review
Reply from John Banks Group
Hi Janet, Thank you for your wonderful review and five-star rating! We are delighted to hear you had a great experience with our friendly team at John Banks Suzuki Bury St Edmunds. We will make sure to pass on your kind words to David.
Best regards,
John Banks Suzuki Bury St Edmunds
A very positive experience.
My initial enquiry was addressed promptly and the whole process from then on went smoothly. The person I dealt with was Tim Cook from the Colchester branch and he was very helpful, as well as being friendly and knowledgeable. I felt I got good value for my part-exchange and the bike I bought was delivered to me on the day and at the time I was promised. All in all, a very positive experience.
I've never dealt with this company before, so my review is of this single experience but based on what I found I would recommend them to anyone looking for good service and good bikes.
February 24, 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review and five-star rating, Andrew. We are thrilled to hear that your experience at John Banks Honda Motorcycles Colchester was so positive. Tim Cook will be delighted to know that his helpful, friendly, and knowledgeable service made a great impression. We're also glad that the process, including your part-exchange and bike delivery, went smoothly for you. We truly appreciate your recommendation and hope to assist you again in the future.
Best regards,
John Banks Honda Motorcycles Colchester
John Banks - Brilliant Customer Experience
John Banks were brilliant, keeping us informed throughout the process. The car was collected, serviced, MOT'd, cleaned and returned - excellent customer service. They even repaired a slow puncture which they spotted!
February 20, 2026
Unprompted review
Reply from John Banks Group
Hi Karl, thank you for your wonderful review and five-star rating! We're delighted to hear you were pleased with the service at John Banks Honda Ipswich. It's great to know our team kept you informed, provided excellent customer service, and went the extra mile by repairing the slow puncture. We look forward to seeing you again in the future!
Best regards,
John Banks Honda Ipswich
Molly Fisher is very professional
Molly Fisher is very professional in the way that she explained what would be happening and when when it would be happening and everything was on time.
February 23, 2026
Unprompted review
Reply from John Banks Group
Thank you for your fantastic review and five-star rating, Roger. We are delighted to hear that Molly Fisher provided you with professional and timely service at John Banks Honda Cambridge. Your kind words will certainly be shared with her.
Best regards,
John Banks Honda Cambridge
Very satisfied with the service John…
Very satisfied with the service John Banks has provided as my parents have bought honda cars from them before and they have been very helpful.
February 19, 2026
Unprompted review
Reply from John Banks Group
Hi Sally, Thank you for your wonderful review and five-star rating! We're delighted to hear that you and your husband have had such positive experiences with John Banks Honda Ipswich. Your kind words about our helpful service mean a lot to us, and we look forward to assisting you again in the future.
Best regards,
John Banks Honda Ipswich
5 Star customer service
After buying a Honda and sorting out tax, insurance,i was on way home when fault light came up.Wondering what sort of response i was going to get when i rang up i did not need to worry.Poppy the sales person emailed straight back to book into service.Rang next day expecting to get appointment in few days,but service receptionist (Molly)? booked me in 3 hours later same day,and put me at ease as regards repair,which was done.Great customer service, a credit to John Banks Honda
February 20, 2026
Unprompted review
Reply from John Banks Group
Thank you for your kind feedback. We’re sorry the fault light came on, but we’re delighted Poppy and Molly were able to respond promptly and resolve the issue the same day. It’s wonderful to hear you felt reassured and well looked after. We truly appreciate your comments and thank you for choosing John Banks Honda.
Tim gave me good advice and was very…
Tim gave me good advice and was very helpful, as I haven't had a bike for a while. I wanted a bike with a sit up riding style and not to heavy and they had a KTM 390 Adventure which suited me just right. So I went ahead and bought the bike and everything went so smoothly and kept well informed and delivered to my home. I highly recommend this dealership to anyone and give them 5 star rating for their services.
February 20, 2026
Unprompted review
Reply from John Banks Group
Thank you for your review, Vince! We are delighted to hear that Tim provided helpful advice and guided you through the purchase of your KTM 390 Adventure. It's wonderful to know the process went smoothly, and we appreciate your kind recommendation. We wish you many enjoyable rides on your new bike and look forward to welcoming you back to John Banks Motorcycles Bury St Edmunds in the future!
Everything went very smoothly
My visit went smoothly, no fuss. Work was completed on time and the price was as I expected.
February 18, 2026
Unprompted review
Reply from John Banks Group
Thank you for your review, David. We are pleased to hear that your visit to John Banks Honda Ipswich was smooth and met your expectations. Your kind words regarding the timely completion and transparent pricing are greatly appreciated.
Best regards,
John Banks Honda Ipswich
Excellent service as usual
Excellent service as usual, no problems whatsover, well informed at all times
February 18, 2026
Unprompted review
Reply from John Banks Group
Hi Barbara, thank you for your kind words and five-star rating! We are delighted to hear you received excellent service and felt well informed throughout your experience. We look forward to welcoming you back to John Banks Honda Ipswich in the future. Best regards!
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