Johnsons Seeds Reviews 2,353

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness of the staff and the ease of the ordering process. Many people are impressed with the quality and health of the plants upon arrival, often mentioning good packaging that kept items protected. The delivery is also praised for its promptness and efficiency. However, some customers experienced issues with the delivery service, citing instances where plants were damaged in transit due to mishandling or improper placement. There were also occasional concerns about the size or condition of some plants upon arrival, with a few reviewers noting dryness or a stressed appearance. A small number of people also mentioned problems with seeds not germinating or plants being misidentified.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. While many customers praise the good... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the excellent quality of plants, noting... See more

Delivery service

Consumers find delivery service to be ambiguous. While some reviewers praise prompt delivery, with plants... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent and fantastic service... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered 90 Winter Pansy garden ready plants. A few had come out of their pots in transit, but all were healthy. Not as large as stated, but acceptable. They are now safely transplanted. They arrived... See more

Company replied

Rated 4 out of 5 stars

The plants are good quality but the carrier can’t read signs .They were well packaged and well labelled with very large arrows showing which way to keep up,but unfortunately one was placed on its side... See more

Company replied

Rated 4 out of 5 stars

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen... See more

Company replied

Rated 4 out of 5 stars

Plants were great but your useless delivery company despite confirming to me , as I was away , in writing , that they would leave them with my neighbour , left them outside my front door in the sun!... See more

Company replied


Company details

  1. Garden Center
  2. Seed Supplier
  3. Wholesale Plant Nursery

Information provided by various external sources

Established in 1820, Johnsons Seeds supply premium quality flower and vegetable seeds, young plants and gifts for gardeners.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Tomato seed failure

Bought a packet of tumbling Tom's tomato seeds for £4.49 from the range got 21 in the pack when should have got 20, thought I was so lucky, been growing tomatoes for 20 years but not one in the packet germinated, old seeds repacked never buying again ever

March 15, 2026
Unprompted review
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review today.
Please email our customer service department on
cs@johnsons-seeds.com and we will be able to assist you further.

Kind Regards,
Customer Service.

Rated 1 out of 5 stars

I bought Johnson’s tumbling tomatoes…

I bought Johnson’s tumbling tomatoes seeds from a reputable garden centre, when I was ready to sow them there was only 6 seeds in the packet, I wanted to sow a pot for my Grandson & some for me but could only do one pot. Very disappointing.

March 31, 2026
Unprompted review
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review today.
Please email our customer service department on
cs@johnsons-seeds.com and we will be able to assist you further.

Kind Regards,
Customer Service.

Rated 1 out of 5 stars

Just opened a packet of Tomato Shirley…

Just opened a packet of Tomato Shirley F1 seeds to find only 9 seeds inside. I was expecting at least 25 !!!

March 1, 2026
Unprompted review
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review today.
Please email our customer service department on
cs@johnsons-seeds.com and we will be able to assist you further.

Kind Regards,
Customer Service.

Rated 1 out of 5 stars

Charged £3.99 for 12, yes just 12 Johnsons seeds

Got charged £3.99 for Johnsons seeds, one packet of tomatoes,,,,
There was a problem, there were only 12 seeds for four quid, that makes them .33p pence each, must be good seeds and produce 50kg per seed to be viable.
Waiting to hear from Johnsons, if it's favourable I will remove this NEGITIVE feedback, might even give positive feedback, reply will have to be A1 for that.
Colin Leader.

January 29, 2026
Unprompted review
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review today.
We will be in contact with you directly.
Kind Regards,
Customer Service.

Rated 1 out of 5 stars

Big Doubd about right item sent

Order no.270150
I'm a RHS qualified Gardner, I ordered a few pack of narcissus pseudonarcissus, after planted already few last year, this is a small native wild plant from the UK, it is (30/35cm tall), they sent me 3 packages of big daffodils labelled as Narcissus pseudonarcissus, big like a chestnut, obviously if it is the case the mistake has been done at the origin from the nursery, maybe on purpose because this bulbs are more expensive than the other modern breeds, what does surprise me is that they told me they still believe they sent me narcissus pseudonarcissus, now I sent them schedule and picture from Kew website clearly showing size of the mature plant and bulb, and showed them the bulbs I planted last year, which are 4/5 times smaller than those they sent, and with a different shape, I'm waiting for their reply now, also this was last items in stock, means that if it is true they sold all the stock for something it is not really what they say it is, in addition would have been sold with the wrong plant passport, and that would sounds even like a bigger mistake to me..

November 1, 2025
Unprompted review
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Reply from Johnsons Seeds

Good Morning
Thank you for your review
A member of the team will be in contact.
Kind Regards,
Customer Service

Rated 1 out of 5 stars

Incomplete order

I placed an order on 9 September mainly for snowdrops to plant on my husband's grave. I was not aware that the snowdrop bulbs were not available until the rest of the order had arrived which advised they would be sent out from 29 October onwards. I phoned on the 6 October to confirm this and then waited and waited and waited. I phoned approximately 4 times to chase up this order and every time I was told they had arrived at the company and were being dispatched but they never arrived. I finally asked for a refund and then had to pay delivery again with another company. Bulbs arrived after 5 days and ready to be planted. Very frustrating as I feel staff members at Johnsons should have just said bulbs delayed especially as I said they were for a grave. I have given 1 star as phone always picked up.

November 8, 2025
Unprompted review
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 5 out of 5 stars

I received the packets…Of bulbs safely.

I received the packets…Of bulbs safely.

Thanking you
Yours sincerely
Princess Wendy Lawrence- Stewart
Duchess. Of Dorset
Countess. Of Holland

October 29, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Substantial plants that looked healthy

Substantial plants that looked healthy. Have bought before, so looking forward to some lovely flowers.

October 30, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 1 out of 5 stars

Very poor quality plants

October 28, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for your review.
If you have concerns with the order you received it is always best to contact the Customer Service Team direct and they will be able to help resolve these for you.
Kind Regards
Customer Service

Rated 2 out of 5 stars

Most of the wall flowers were yellow.

Most of the wall flowers were yellow.

October 30, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for your review.
If you have concerns with the order you received it is always best to contact the Customer Service Team direct and they will be able to help resolve these for you.
Kind Regards
Customer Service

Rated 5 out of 5 stars

Lovely wallflowers

Lovely wallflowers , carefully packed and delivered

October 30, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon,
Thank you for taking the time to leave us a review today.
We appreciate your feedback.
Kind Regards,
Customer Services.

Rated 5 out of 5 stars

Great Bulbs

The bulbs are a good size and look in great condition the delivery was good for the bulbs and the seeds ordered.

October 29, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review today.
We appreciate your feedback.
Kind Regards,
Customer Services.

Rated 2 out of 5 stars

Poor condition of bare root wallflowers

About half the bare root wallflowers arrived in very poor condition and have not revived even after standing in a bucket of water as recommended. After a couple of days planted out they show no sign of reviving. I suspect the plants were too long in transit as there was a long delay between being informed that they had been dispatched and them actually arriving. Very disappointing and my planned display for spring has been spoiled.

October 28, 2025
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Reply from Johnsons Seeds

Good Morning,
Thank you for your feedback.
A member of the team will be in contact.
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Wallflower Disappointment

I was very disappointed with the condition of the wallflower plants. The leaves were dropping off and the roots were bone dry. I can't say that I expect many of the plants to recover and produce a good show of flowers.

October 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for your feedback.
A member of the team will be in contact.
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Bad courier company

It seems a little harsh giving 3 stars as I feel it was the courier company who was probably at fault. It took 6 days for our wallflowers to be delivered. They were bone dry and badly wilted and broken? out of 30 only 17 were half decent. Our delivery driver said that they throw things around in the warehouse and apologised to us. I contacted customer services who refunded my money immediately, they were really apologetic and understanding. I only contacted them to tell them about the courier service, not to complain about them and didn’t ask for a refund.The plants looked as if they were very healthy when they were originally dispatched. The customer service lady thanked me and said she would take things further.

October 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 1 out of 5 stars

The plants were dead when they arrived…

The plants were dead when they arrived with me. Customer services have not as yet responded to my email.

October 27, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for your review. Please be assured that if you have contacted the team via email , we will be in touch very shortly.
Kind Regards,
Customer Service

Rated 3 out of 5 stars

bit disappointed with the wallflowers…

bit disappointed with the wallflowers although i expected some yellowing of the leaves i did not expect them to be dead and falling off. i have tidied them up and hope threy will recover because there are still green leaves.

October 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your review.
If you have concerns with the order you received it is always best to contact the Customer Service Team direct and they will be able to help resolve these for you.
Kind Regards
Customer Service

Rated 5 out of 5 stars

Placed my order for wallflowers in July…

Placed my order for wallflowers in July order received 28th October which was fine however opening the box the plants were in a state and it appears they were dispatched on the 21st October so they were in delivery process for a week anyway called and told Woolmans they asked for photos then order no and postcode within about 30 mins I was informed I would be getting a full refund that is excellent customer service

October 27, 2025
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Reply from Johnsons Seeds

Good Afternoon,
Thank you for taking the time to leave us a review today.
We appreciate your feedback and your comments regarding the despatch of the wallflowers will be passed across.
Kind Regards,
Customer Services.

Rated 4 out of 5 stars

You did what you said you would

You did what you said you would, and what we expected.

October 23, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review
we appreciate your feedback.
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Bare root wallflowers

Ordered bare root wallflowers this year again as I had been really pleased with the plants last year. However, the plants weren’t quite so good. It seemed like they had been tied in the bunch for a little too long as there was some rot and yellowing of the leaves. I planted them same day I received them so will monitor how they do.

October 30, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for your feedback,
Please contact us direct and we will look into this for you.
Kind Regards,
Customer Service

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