Johnsons Seeds Reviews 

2,358
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many consumers express immense satisfaction with the beautiful and healthy plants they receive, noting that items arrive safely and right on schedule. People consistently mention the exceptional standard of the products, praising the careful packaging that ensures everything stays protected during transit. Some reviewers were not happy with certain seeds failing to germinate properly or plants arriving damaged and wilted after spending too much time in transit. Customers additionally reported frustrating experiences involving delayed order updates, unhelpful customer service responses when seeking assistance, and unexpected item substitutions.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly. On one hand, consumers... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the excellent condition, healthy... See more

Delivery service

Reviewers express mixed feelings about the delivery service, with some customers praising the fast delivery... See more

Order

People report ambiguous experiences with order, noting that while items were initially confirmed as in stock... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 90 Winter Pansy garden ready plants. A few had come out of their pots in transit, but all were healthy. Not as large as stated, but acceptable. They are now safely transplanted. They arrived... See more

Company replied

Rated 4 out of 5 stars

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen... See more

Company replied

Rated 4 out of 5 stars

The plants were healthy. There was only two in the packs I couldn’t use. They were smashed. Other than that satisfied. Thankyou

Company replied

Rated 5 out of 5 stars

I received the packets…Of bulbs safely. Thanking you Yours sincerely Princess Wendy Lawrence- Stewart Duchess. Of Dorset Countess. Of Holland

Company replied


Company details

  1. Garden Center
  2. also in
  3. Seed Supplier
  4. Wholesale Plant Nursery

Information provided by various external sources

Established in 1820, Johnsons Seeds supply premium quality flower and vegetable seeds, young plants and gifts for gardeners.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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4-star
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4.1

All reviews

(2,358)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Bad courier company

It seems a little harsh giving 3 stars as I feel it was the courier company who was probably at fault. It took 6 days for our wallflowers to be delivered. They were bone dry and badly wilted and broken? out of 30 only 17 were half decent. Our delivery driver said that they throw things around in the warehouse and apologised to us. I contacted customer services who refunded my money immediately, they were really apologetic and understanding. I only contacted them to tell them about the courier service, not to complain about them and didn’t ask for a refund.The plants looked as if they were very healthy when they were originally dispatched. The customer service lady thanked me and said she would take things further.

October 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help
Kind Regards,
Customer Service

Rated 1 out of 5 stars

The plants were dead when they arrived…

The plants were dead when they arrived with me. Customer services have not as yet responded to my email.

October 27, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for your review. Please be assured that if you have contacted the team via email , we will be in touch very shortly.
Kind Regards,
Customer Service

Rated 3 out of 5 stars

bit disappointed with the wallflowers…

bit disappointed with the wallflowers although i expected some yellowing of the leaves i did not expect them to be dead and falling off. i have tidied them up and hope threy will recover because there are still green leaves.

October 27, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for your review.
If you have concerns with the order you received it is always best to contact the Customer Service Team direct and they will be able to help resolve these for you.
Kind Regards
Customer Service

Rated 5 out of 5 stars

Placed my order for wallflowers in July…

Placed my order for wallflowers in July order received 28th October which was fine however opening the box the plants were in a state and it appears they were dispatched on the 21st October so they were in delivery process for a week anyway called and told Woolmans they asked for photos then order no and postcode within about 30 mins I was informed I would be getting a full refund that is excellent customer service

October 27, 2025
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Reply from Johnsons Seeds

Good Afternoon,
Thank you for taking the time to leave us a review today.
We appreciate your feedback and your comments regarding the despatch of the wallflowers will be passed across.
Kind Regards,
Customer Services.

Rated 4 out of 5 stars

You did what you said you would

You did what you said you would, and what we expected.

October 23, 2025
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Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review
we appreciate your feedback.
Kind Regards,
Customer Service

Rated 3 out of 5 stars

Bare root wallflowers

Ordered bare root wallflowers this year again as I had been really pleased with the plants last year. However, the plants weren’t quite so good. It seemed like they had been tied in the bunch for a little too long as there was some rot and yellowing of the leaves. I planted them same day I received them so will monitor how they do.

October 30, 2025
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Reply from Johnsons Seeds

Good Morning
Thank you for your feedback,
Please contact us direct and we will look into this for you.
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Very good products

May 27, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Happy customer

Easy to order the quality product at a good price. Rapid delivery. I am a happy customer.

October 20, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 1 out of 5 stars

Half the order failed to arrive

Half the order failed to arrive, the one part that did was missing bulbs and when told replacements would be sent, they were out of stock.

(Customer service was very prompt in replying however.)

October 14, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for your feedback.
Please contact us directly and we will look into this for you.
Kind Regards,
Customer Service.

Rated 5 out of 5 stars

Kept in touch about delivery and the…

Kept in touch about delivery and the bulbs are in superb condition. Will definitely order again.

October 14, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Very very pleased with my bulbs

Very very pleased with my bulbs. They looked healthy and bulb size was excellent

October 14, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 5 out of 5 stars

Good quality products

Always pleased with the standard of products received

October 13, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning
Thank you for taking the time to leave us a review
We appreciate your positive feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

Batch 18228935

Batch 18228935
You could not supply the Wallflowers part of my order so substituted Sweet William. Unfortunately Sweet William were already part of my order so I am now left with 60 Sweet William plants (very healthy looking by the way) - quite a few for a smallish garden!

October 8, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review today. We appreciate your honest feedback and will use this to improve the service we offer.
Please do not hesitate to contact us if we can be of any further help.

Kind Regards,
Customer Service.

Rated 3 out of 5 stars

Slow delivery

I received the goods after what I thought was a too long a delay in this almost instant delivery time of today’s deliveries. I thought I was dealing with one company and it transpired that it was an other, having been bought out,confusing.
When I telephoned to chase up the order the staff were very helpful.

October 2, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review today.
We appreciate your feedback.
Kind Regards,
Customer Service.

Rated 5 out of 5 stars

Plants

Nicely packed and healthy plants delivered.

October 9, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Morning,
Thank you for taking the time to leave us a review today.
We appreciate your feedback.
Kind Regards,
Customer Service.

Rated 5 out of 5 stars

Great quality plants

Great quality plants, excellently packed, very pleased with them. Thank you.

October 8, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

Rated 2 out of 5 stars

Bad packaging and poor customer service…

Bad packaging and poor customer service person when I called in. She wasn’t interested in what went wrong and was also dismissive when I pointed out that your delivery note misspelt the firm (Johnnson - three n’s). 20% of the plugs fell out in each of three boxes. You need to put crumpled paper in and or use shallower boxes. I got them back in and expect most will survive. Complained about same issue last year. Do you learn?

October 16, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon,
Thank you for taking the time to leave us a review today.
We appreciate your feedback, please do let us know if the plants fail to thrive.
Kind Regards,
Customer Service.

Rated 4 out of 5 stars

The plants are excellent but I don’t…

The plants are excellent but I don’t like Yodel. They deliver in the evenings and at weekends and some drivers obviously don’t understand the term “live plants”as they had been upside down and fallen out of their packaging.

October 5, 2025
Johnsons Seeds logo

Reply from Johnsons Seeds

Good Afternoon
Thank you for taking the time to leave us a review
We appreciate your feedback
Kind Regards,
Customer Service

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