Company of thieves and con artists. They steal from their suppliers and don't pay back! One of the absolute worst companies to ever operate in the middle east, the people in charge of this joke of a c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
False claims on premium delivery. Multiple follow ups and a gift to be delivered at 9am got delivered at 7:30pm. Repeated whatsapp and emails got no to slow revert. This is the second time delivery is... See more
When you are living abroad yet want to make your love ones feel like your close to them and that their birthday’s are remembered. Thank you joi Gifts!! I had such wonderful experience👌 Their Produ... See more
Company replied
Amazing! Joi is such a great way to express your gratefulness to other person. Joi is giving excellent customer service support, wide variety of items to choose with and a one-stop gifting shop online... See more
Company details
Written by the company
Joi Gifts is the MENA region's first full-service mobile platform for physical gifts. Joi Gifts was born out of the belief that the world can be made a happier place, one gift at a time. Joi gifts was born out of the belief that we can make the world a happier place, one...
Contact info
Dubai, U.A.E.
- support@joigifts.com
- www.joigifts.com
Company of thieves and con artists
Company of thieves and con artists. They steal from their suppliers and don't pay back! One of the absolute worst companies to ever operate in the middle east, the people in charge of this joke of a company are not serious business people, they are a joke and a disgrace, liars and thieves. They owe us tens of thousands of Dirhams and they have closed the company in Dubai to avoid paying their suppliers
February 6, 2025
Unprompted review
I just had the worst experience with…
I just had the worst experience with this company. My order I put the address for Al Ain and in their system it was Abu Dhabi . They did not deliver my gift and refused to return the money not even keep it in my account as credit .
I will never ever send any gift again and I will make sure that everyone I know is also not dealing with them.
Worst customer service.
And I'm an old customer so I thought they will at least put in as credit.
May 12, 2024
Unprompted review
An order
I ordered flowers, chocolate, and a greeting card. I asked to replace some elements of the bouquet, as well as the delivery time. I am completely satisfied with the work done. The staff was very responsive, the order was delivered on time and exactly as I requested. Thank you JoiGifts!
April 16, 2024
Unprompted review
Reply from Joi Gifts
Thank you so much for your wonderful review, We're thrilled to hear that you had a great experience with us. It's always our goal to ensure that our customers receive exactly what they need, and we're glad we could meet your expectations. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future!
I had my best gifting experience…
I had my best gifting experience dealing with Joigifts,
they have the best customer service as well.
March 26, 2024
Unprompted review
Great experience dealing with the Joi…
Great experience dealing with the Joi gift team, as they are very cooperative and responsive to your inquiry, and the order was delivered the same as requested
March 8, 2024
Unprompted review
Great experience and good customer…
Great experience and good customer service all the best
March 21, 2024
Unprompted review
Powerful Joi
I have created an order, the company arrange it and it was delivered on time, the flowers were fresh and shiny, and the cake was delicious.
When I was on a call with the customer service to track my order, they were professional.
The driver was very good.
I'm giving the experience 10 on a scale of 10.
February 14, 2024
Unprompted review
Reply from Joi Gifts
Thank you so much for your wonderful feedback! We truly appreciate your kind words and are delighted to hear that your order was arranged promptly, delivered on time, and met your expectations. It's fantastic to know that the flowers were fresh and the cake was delicious. We're also thrilled to hear that you had a positive experience with our customer service team and that our driver provided excellent service. Your rating of 10 out of 10 means a lot to us, and we are grateful for your support. Thank you for choosing us for your special occasion, and we look forward to serving you again in the future!
Reply from Joi Gifts
Thank you for sharing your joyful experience with us! We truly appreciate your feedback and are delighted to hear that you had a positive experience. If you ever need anything in the future, please don't hesitate to reach out. We're here to help make every occasion special for you.
Reply from Joi Gifts
Thank you for your kind words! We're thrilled to hear that you had an awesome experience with our service. Your satisfaction is our top priority, and we're grateful for your support. If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Many follow ups and many times call and…
Many follow ups and many times call and a gift to be delivered at 2am got delivered at 4pm next. Delivery time so long delayed. And big lying on email saying many time call but didnt receive a single call from JIO. Very very disappointed.
March 16, 2024
Unprompted review
Reply from Joi Gifts
Thank you for providing your feedback, and we apologize for the negative experience you encountered. Kindly share your order number with us at feedback@joigifts.com, and we will address the issue promptly.
Misleading delivery fee
I liked the options available on the website and decided to place order online. The website misled me on the delivery charges. The delivery showed as free but I was unfortunately charged additional on check out.
June 9, 2023
Unprompted review
Reply from Joi Gifts
We appreciate your feedback and are sorry to hear about your experience. Please accept our apologies for any confusion regarding the delivery charges. To assist you further, could you please provide us with your order number? Kindly send it to feedback@joigifts.com. We will investigate the issue and ensure it is resolved satisfactorily. Thank you for bringing this matter to our attention.
Convenient shopping experience
Convenient shopping experience. Amazing customer service.
May 1, 2023
Unprompted review
Reply from Joi Gifts
Joi Gifts 💙 you Wael Shenoda. 🙏
Supposedly a surprise gift but ended…
Supposedly a surprise gift but ended up to be a disturbance to the celebrant. Gift is scheduled to be delivered at 8 to 9 pm, but delivered after after 2 am the next day.
April 15, 2023
Unprompted review
Reply from Joi Gifts
We apologize for any inconvenience caused and deeply regret that your surprise gift ended up causing disturbance to the celebrant. This delay in delivery timing is certainly not reflective of our service standards. To address this matter promptly, could you please provide us with your order number? Kindly send it to feedback@joigifts.com, and we will investigate the issue thoroughly to prevent such occurrences in the future. Thank you for bringing this to our attention, and we appreciate your understanding.
Worst service ever
Worst service ever
Order was not delivered on time ( and still not delivered yet)
No communication what so ever
And of course no reply when contacting them
I advise everyone not to consider using there services and look for other alternative
March 21, 2023
Unprompted review
Reply from Joi Gifts
We sincerely apologize for the inconvenience and disappointment caused by the delay in your order delivery and the lack of communication from our end. This is not the level of service we aim to provide, and we understand your frustration. To address this issue promptly, could you please provide us with your order number? Kindly send it to feedback@joigifts.com, and we will prioritize resolving this matter for you. We appreciate your feedback and apologize once again for the inconvenience caused. Thank you for your understanding.
I ordered gifts to arrive on my sister…
I ordered gifts to arrive on my sister birthday. It should have been delivered on her BD at 2PM. They never delivered anything to her.
And i have had the worst customer service experience ever. I tried to call them many times international calls and they had answer machine on. So i tried to call them several times on whatsapp and then they blocked me. Blocked their customer for tracing his order.
Well done!! Nightmare of customer service experience. This gift shop homestly shall be closed.
March 21, 2023
Unprompted review
Reply from Joi Gifts
We sincerely apologize for the extremely disappointing experience you had with our service. It is deeply regrettable that your sister's birthday gift was not delivered as scheduled, and we understand the frustration this must have caused. Your feedback regarding the customer service experience is also concerning, and we apologize for any inconvenience caused by the lack of response and the difficulty in reaching us.
Never use this company
If I could rate this at 0 I would. The company is so unreliable, the flowers started dying the same day, they never respond to WhatsApp. I ordered 2 weeks in advance so I can schedule a time. Never use this company
February 13, 2023
Unprompted review
Reply from Joi Gifts
Dear Subhan, we are sorry this was the experience you have received. Please allow us a chance to investigate by sharing your order number on feedback@joigifts.com, and our customer care team will contact you shortly.
Terrible service no delivery despite taking payment
Terrible service, ordered on 8thFebruary for Valentine’s Day. Order still says processing and still not delivered. Reply was received to message but I was just fobbed off. I paid in advance and need a refund but again no reply. Beware of ordering from this company as they go not deliver!!
February 14, 2023
Unprompted review
Reply from Joi Gifts
Dear Valerie, we are extremely sorry for the delay that occurred. Our customer care team has reached out to you and the order has been delivered. We didn't get it right this time, but we want to make sure that we have done everything possible to turn this experience around for you. We hope you will come back and give us another shot at providing you with an awesome experience.🙏
Terrible service, unreliable
Terrible service completely unreliable. Placed an order for Valentine’s Day on the 6th of February. No response to WhatsApp and no delivery made on Valentine’s Day. recieved a call saying order will be delayed but until midnight no delivery was made. Worst part is the order was already paid for.
February 14, 2023
Unprompted review
Reply from Joi Gifts
Dear Vaishali, we are truly sorry about this experience. The team has already reached out to you and we will be investigating internally. We take all reviews seriously and will use this as an opportunity to improve our services in the future. Thank you again for taking the time to share your experience with us and we hope you would come back and give us the opportunity to offer you an awesome experience.🙏
Terrible service.
Terrible service. Delivery for a special occasion was done at end of the end post multiple follow ups. This is the second time the delivery is delayed beyond the 3 hour window. It's highly embarrassing for both the sender and receiver to be receiving the gift so late. Possibly joi should stop advertising delivery slots as service levels don't measure to their commitment
November 17, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.