I've now reeled three different items/times, and it's always been a such a pleasant experience! I have complete control over how much money I'm spending, and easily freeze/unfreeze my reel when need... See more
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Everything was actually good, until the item that I received was damage. But they actually replied faster than the actual store where they ordered it. The only thing that I didnt like was I had to wa... See more
It’s been okay. Still getting use to saving up for an item and needing to transfer back my money into my bank account to purchase the item on another site. A bit confusing and tedious process. Though... See more
Company replied
I want to file a complaint against JoinReel.co, just like many of the reviews I have been seeing in reference of this horrible savings site, who has not been responding to my emails and they have abou... See more
Company details
Written by the company
Reel helps you stash money so you can spend it on the things you love. From designer fashion and accessories, to beauty products and furniture, you can now treat yourself to the things you want with your own saved money. Buy with savings. Not Credit.
Contact info
202 Bicknell Ave, 90405, Santa Monica, United States
- 256-254-5553
- hello@joinreel.co
- www.joinreel.co
Amazing / Never go into debt
Amazing, amazing, amazing. Instead of going into debt by using a credit card, this is the best and most incredible way to buy expensive art or furniture pieces that one would normally have trouble paying for. It is also an incredible way to save up for that incredible vacation or nip n tuck for here and there!
Great app
Great app to use to save for anything, I start using reel since 2018 and I being very happy because help me a lot to save for present and for the items I want ... for example with the reel website helped me to save money to buy 3 pairs of AirPods for gifts and joseline she is very nice person always helping me with everything I need...
I used Reel to buy my nintendo switch
I used Reel to buy my nintendo switch. I'm in love with it. I use it for hours every. single. day . It is my absolute favorite thing I've reeled to this day . If it was for reel I may have never gotten it because it's $300. Love Reel and love my switch.
Everything was actually good
Everything was actually good, until the item that I received was damage. But they actually replied faster than the actual store where they ordered it. The only thing that I didnt like was I had to wait longer than I expected before they can process my order. It probably took 2 weeks before it was send out plus additional days for the delivery to come.
I hate to sound like one of those…
I hate to sound like one of those people but this is a terrible idea I ordered a PlayStation 5 from here waited for months and they couldn’t get one so I asked for a refund and told them I did not have the same bank account number that I had a new one and they still deposited my old bank account which I initially asked them not to because I have zero access to that bank account all in all save yourself the trouble from dealing with this company and put the money into savings yourself reel is a terrible idea and has poor customer service I regret dealing with them 💯

Reply from Reel
I ordered an Xbox series on the 23 of…
I ordered an Xbox series on the 23 of November. It said it was supposed to be here the 13th of december, then switched to the 15th then switched to the 21st and now it’s switched to the 23rd. definitely not consistent.

Reply from Reel
Its been more than ten days since i put…
Its been more than ten days since i put on a cash out request,still no response,i need my money back asap. Banks usually let you know when a refund is pending on your account so as easy it is for reel to take your money out it should be easy for the customer to get his money back if either the item is unavailable etc.

Reply from Reel
I would give them a one if I could
I would give them a one if I could. I paid for a PlayStation 5 in full and then once I paid for it they send me an email telling me that they could not fulfill my order which is fine. What is not fine is the fact I have not received my 423 back. It has been 11 days and my money has not been sent to my account yet. I never dealt with these people before and I never will again. How dare they take someone money tell them it will take 10 days and now it has been 11 days and still nothing. I would highly recommend anyone to run from this company. I am a single mother with 2 boys and can’t not afford for someone to take my money and not give it back. After this review I will be filing a complaint with BBB

Reply from Reel
Reel is amazing I have ordered several…
Reel is amazing I have ordered several items with them and I have not encountered any issues with my order. They respond to emails very fast and they are all very pleasant.
They sent me an email telling me that…
They sent me an email telling me that the order couldn't be processed because it was out of stock and they still snatched the money out of my account.now I have to fill out a transfer form to get my money back. And it's going to take 5 to10 days for me to see it in my account. I put in a order on the 13th of November and it still hasn't been return to my account. They took money out of my account and it put me in a negative balance now I'm getting charged overdraft fees because of their mistakes this is my first and final time ever doing anything with this company

Reply from Reel
Need My Refund
I blatantly removed my bank and emailed reel to tell them that I no longer want the item I saved up for in hopes that they wouldn’t charge and I wake up to open my bank only to see that I was charged $533 for an Xbox that they apparently found in stock somewhere. It is out of stock everywhere and I wouldn’t have wanted to cancel the item if that wasn’t the case. I’m needing a refund to help pay bills but reel won’t help

Reply from Reel
I have been requesting a cash out on my…
I have been requesting a cash out on my reel and have been getting the same automated system for a week now stating please allow 10 business days to receive my money I’m very disappointed we are dealing with covid and having to get the same automated system with no update is frustrating

Reply from Reel
Good idea
I quite enjoy Reel. It’s a great way to save for an item that you really want but can not afford all at once. Their agents are really friendly and willing to help. I have had issues however, once I saved for an item & it was out of stock by the time I saved for it. Another time, recently, I had the funds to pay for an item that was on sale but I never received a notification from Reel for me to verify my address . So by the time I verified it to complete my order ... the item was all sold out & is not found on any other retailer sight . VERY disappointing. Especially when I could have bought the item flat out but I have all this money saved on Reel so why not use that. A Notification alert feature should be added to the site. They do offer you to cash out all of your money for a small fee which is what I’m currently doing ..

Reply from Reel
So far so good but they need to improve…
So far so good but they need to improve a lot of things because there is a lot of misunderstanding sometimes but I definitely recommend app.joinreel.co to anyone. Debt-free you can save and buy whatever you want as long as you have patience.
To me reel has being amazing I can buy…
To me reel has being amazing I can buy all my dream products by being on a budget
i purchase a shoes i pay for them and i…
i purchase a shoes i pay for them and i was waiting for them abd them someone send me an email saying that my shoes.cost more than what i pay that is awful im super upset right now i need reel phone number right now i need to speak with someone please help thanks

Reply from Reel
I purchased the item for 320 and they…
I purchased the item for 320 and they emailed me three days later telling me that the purchase I bought for my Yeezy‘s size 11 1/2 cost $450 I think that that was unprofessional are they contact me three days later without offering me a discount or nothing on my next purchase or purchase

Reply from Reel
The easiest way to save for something…
The easiest way to save for something designer and not feel like you spend a lot of bread . I’m a patient saver. And honestly a good site for if your patient enough to get what you want .

Reply from Reel
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