JoJo Maman Bébé Reviews 

6,248
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly store staff for providing exceptionally helpful and welcoming service, often going above and beyond to assist families with young children. Shoppers consistently mention the fantastic selection of unique, high-quality children apparel, toys, and lovely accessories that make visiting local stores a true pleasure. Some reviewers were not happy with customer service, noting frustrating communication issues regarding delayed stock updates and missing website information for personalized items. Consumers also experienced difficulties when attempting to resolve unexpected product quality concerns and receiving conflicting directions from support staff.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising certain team members for... See more

Product

Clients share positive opinions on product, highlighting the fantastic selection of unique designs, gorgeous... See more

Service

Users describe positive interactions with service, frequently praising helpful staff members who consistently... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members who go above and... See more

Location

Reviewers express general satisfaction and appreciation regarding the store location. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ladies at Sevenoaks store have been so helpful! Entertaining my daughter at the colouring station whilst I quickly picked up some pjs. Then again when my daughter decided to wear wellies on hotte... See more

Company replied

Rated 5 out of 5 stars

I’m shopping for my boy here and I always find something I love! The quality is great—even after multiple washes, the colours stay bright. Great value for money, with funny, unique designs that reall... See more

Company replied

Rated 5 out of 5 stars

I usually come here looking for one item but end up buying many more pieces! As a busy twin mum, I can spend too much time scrolling online, not being able to really see how outfits can come together.... See more

Company replied

Rated 5 out of 5 stars

We always love coming to the Balham store. The Customer service assistants are so friendly and knowledgeable, greet us with a smile and make a fuss of the children. They've always got lots of stock, a... See more

Company replied


Company details

  1. Baby Store
  2. also in
  3. Children's Clothing Store
  4. Game Store
  5. Gift Shop

Written by the company

JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time. Happy, sad, good or bad? We want to know at JoJo. We pay attention to all the details, so if you share your review on Trustpilot it will help us get even better at what we do. Thank you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(6,248)

366 reviews in the last 12 months

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Rated 5 out of 5 stars

Sevenoaks is a fabulous store…

Sevenoaks is a fabulous store with lovely staff! Grateful to have the store.

May 21, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Sevenoaks store. We look forward to welcoming you again soon!

Team JoJo

Rated 3 out of 5 stars

Lovely shop, shame about the manager

I shop in the Dorchester branch fairly regularly and it is a beautiful shop. Everything always looks perfect and the staff are kind and lovely to my daughter and me. It's my favourite shop for her clothes.
However, twice now when I've visited and heard the manager -Anna I think her name is- being openly rude to the staff on the shop floor. I was shocked and horrified to hear this. Both times the staff member looked, understandably, both offended and embarrassed. It feels unacceptable that anyone should be spoken to like that at work. It definitely made me think twice about how this lovely shop is being managed.
I can't remember the exact dates of my visit, so it may not be this exact day I visited.

April 15, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hi Linda

Thank you for providing your feedback regarding your recent experience at our Dorchester store. I regret to learn that the store was not managed to the expected standard. We strive to ensure that all our staff members are treated with the utmost respect, and I am sorry to hear that you witnessed otherwise.

Please accept my gratitude for bringing this matter to my attention. I will make certain that this issue is addressed internally to prevent any recurrence and to ensure that all our staff members are treated appropriately.

Many thanks
Team JoJo

Rated 5 out of 5 stars

Really friendly and professional…

Really friendly and professional service at Sevenoaks, Kent.

May 18, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for your feedback! We’re so glad to hear that our team was able to assist you at our Sevenoaks store. We hope to see you again soon!

Many thanks
Team JoJo

Rated 5 out of 5 stars

Lovely products and great Sevenoaks branch

Love all JoJo Maman products - so wonderful for gifts and for comfortable, quality clothes. The staff at the Sevenoaks branch are always happy to help and are so friendly and polite. Look forward to our next visit!

May 17, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for sharing your experience! We’re so happy to hear that our staff at Sevenoaks team made your visit a special one. We always strive to provide the best service, and it’s lovely to know that it made a difference. We look forward to welcoming you back soon!

Many thanks
Team JoJo

Rated 5 out of 5 stars

Really

Really, really great help from Amira and Nadia at Balham . I was unsure as to purchasing baby clothes but they gave invaluable guidance.

May 16, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Mary,

Thank you so much for your kind words. We're delighted to hear that Amira and Nadia at Balham provided you with guidance and support in choosing baby clothes. We appreciate your feedback and look forward to assisting you again.

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

Didcot jojo maman bebe

I went into Didcot store today to exchange some shoes. I was served with Katherine who was like a breath of fresh air. Extremely helpful and just absolutely lovely!

May 15, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello,

Thank you for sharing your experience at the Didcot store. I am pleased to hear that Katherine provided you with exceptional service and was both helpful and pleasant during your visit. We hope to provide excellent service consistently. Your positive feedback is greatly appreciated.

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

I love the Chiswick store

I love the Chiswick store. The clothes are gorgeous but just as importantly the staff are so helpful and friendly. I wish I had taken the name of the lady who helped me today. She was fab. Helped me get exactly what I needed. Thank you ☺️

May 14, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Clementine

Thank you very much for your lovely review! We're thrilled to know that you enjoy the Chiswick store and that our team offered you friendly and helpful service. We look forward to welcoming you back soon!

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

Love the clothes and especially the…

Love the clothes and especially the cute summer dresses. And the employees are always super friendly and helpful. Great experience!

May 14, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hi Laura,

We're so happy to hear you love the clothes and especially the summer dresses. It's wonderful to know our team has been friendly and helpful during your visits. We hope to provide this level of service in store every time and hope to welcome you back soon.

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

Star shop14

Great shop in Seven oaks A must for me

May 14, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hi Nichola,

Thank you for your positive review! We're delighted to hear that you consider our shop in Sevenoaks a must-visit. We appreciate your support and look forward to serving you again.

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

Gorgeous shop, very helpful staff!

Gorgeous shop with such a lovely selection! Could perhaps do with a few more items for baby boys as it was dominantly baby girl clothes, but the staff were soo lovely and helpful it was an all round great visit ☺️

May 13, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Jenni

Thank you so much for your wonderful review! We're delighted to hear you enjoyed our shop and found our staff helpful. We appreciate your feedback regarding the selection for baby boys. We look forward to welcoming you back soon!

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

A great local shop

The staff in the Sevenoaks branch were not only friendly but helpful in my purchase, suggesting alternatives & explaining sizes. It’s a wonderful local shop & is a real addition to Blighs.

May 11, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Barbara,

Thank you for sharing your experience with our Sevenoaks store. We are so happy to hear that you were able to find something great! We hope to see you again soon!

Many thanks,
JoJo

Rated 5 out of 5 stars

Sevenoaks store

Staff are always lovely and well knowledgeable. Promoting all the deals when I come into the Sevenoaks store. I come into the store regularly for my daughter and always find something for her and in great quality and condition. Well kept store and always a pleasure to come in to the store and see items in person. I will be back again soon.

May 11, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Michael,

We are so happy to hear your experience with our Sevenoaks store. We are so glad you are able to come in and browse items for your daughter. We will see you again soon!

Many thanks,
JoJo

Rated 5 out of 5 stars

Visiting Lymington and popped in where…

Visiting Lymington and popped in where we were greeted by Marie who was welcoming and friendly. Couldn’t come out empty handed, of course! Thank you!

May 10, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello,

We are so happy to hear that Marie in our Lymington store was very welcoming and friendly! We hope to see you again soon.

Many thanks,
JoJo

Rated 5 out of 5 stars

My wife and I had the pleasure of…

My wife and I had the pleasure of visiting Jo Jo Maman Bebe in Sevenoaks today. We found the staff to be very courteous and helpful and the shop itself was well positioned holding excellent stock.

We were quickly able to make our purchase and left the store fully satisfied.

It wasa pleasure to visit such a welcoming store and we look forward to returning again in the near future.

May 7, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Paul,

We are so happy to hear that you and your wife enjoyed your visit to our Sevenoaks store! We hope to see you soon!!

Many thanks,
JoJo.

Rated 5 out of 5 stars

Love this shop in sevenoaks!

Sue and Alison at the Sevenoaks shop were very helpful! Every time I visit Sevenoaks with my husband who is from the area, I insist on visiting Jojo Maman Bebe Sevenoaks. They have the cutest assortment for our son!

May 4, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Taylor,

Thank you so much for taking your time to share your visit to our Sevenoaks store. We are so happy to hear that Sue and Alison was able to find you some cute items for your son! We hope to see you again soon!

Many thanks,
JoJo

Rated 5 out of 5 stars

I love this shop

I love this shop. So much beautiful clothes and great quality. In Lymington particularly Dawn was very helpful and kept my daughter entertained while I looked at all the dresses!

May 2, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello,

Thank you for sharing your feedback for our Lymington store and specifically that Dawn was able to keep your daughter entertained while you shopped. We love to see families come by, please drop in again soon!

Kind regards,
JoJo

Rated 5 out of 5 stars

What a lovely shop

What a lovely shop, the ladies were very helpful, they were very knowledgeable on the type of clothes and colouring. They didn't mind me picking out everything to help choose, they went above and beyond. I will be coming back again for some more clothes for my grandson, thank you ladies for making my shopping trip pleasurable.

May 2, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello,

Thank you for sharing your feedback with us. We are so happy to hear that our staff were able to assist you in finding the perfect items for your grandson. We hope to see you again soon!

Kind regards,
JoJo

Rated 5 out of 5 stars

Dawn from the lymington store

Dawn from the lymington store was lovely!

May 2, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Eliza,

Thank you for sharing your experience in our Lymington store. We are so happy to know that Dawn made your experience a great one! We hope to see you again soon.

Kind regards,
JoJo

Rated 5 out of 5 stars

It’s a lovely shop in Lymmington and…

It’s a lovely shop in Lymmington and also have a look when I visit It has a great range of beautiful clothes. The staff’s are so friendly and helpful. Elise served me today and she was so helpful. Thank you!

May 2, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Lisa,

Thank you for sharing your experience in our Lymington store. We are so happy to know that Elise was able to answer all your questions. We hope to see you again soon!

Kind regards,
JoJo

Rated 5 out of 5 stars

Rose in the Wilmslow store was…

Rose in the Wilmslow store was fantastic in helping me purchase some gifts. Customer service was 10/10

May 2, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Jack,

Thank you so much for sharing your feedback for our Wilmslow store. We are so happy to hear that Rose was able to assist you in finding the perfect items!

Kinds regards,
JoJo

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