JoJo Maman Bébé Reviews 6,144

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, helpful, and knowledgeable, often going above and beyond to assist with selections and provide excellent customer service. People appreciate the beautifully presented stores and the quality of the products, finding them well-made and special. The overall shopping experience is frequently described as enjoyable and efficient. However, some customers also noted issues with customer service, mentioning conflicting advice, unresponsiveness, or difficulties with returns and exchanges. A few people experienced problems with product quality, such as faulty zippers or poor build quality, and were dissatisfied with the company's resolution process.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, friendliness, and... See more

Retail

Clients share positive opinions on retail, frequently praising the stores as lovely, welcoming, and... See more

Product

Customers consistently note positive experiences with product. Many reviewers praise the great quality and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and fantastic service... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and friendliness of... See more

Based on these reviews

Rated 5 out of 5 stars

Whenever there's a new baby around I always visit the Sevenoaks branch to buy a little something of quality & gorgeousness. It used to be friends I'd be spoiling a bit but now it's their children and... See more

Company replied

Rated 5 out of 5 stars

I have a teenager who loves Jellycats and the (Lisburn road store) had what I needed. As someone who is blind and especially looking for something in particular the staff can make or break not only a... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at the Sevenoaks store picking out a gift for a friend. The store was beautifully presented, the staff were friendly but not pushy and we enjoyed taking our time to pick out... See more

Company replied

Rated 5 out of 5 stars

We always love coming to the Balham store. The Customer service assistants are so friendly and knowledgeable, greet us with a smile and make a fuss of the children. They've always got lots of stock, a... See more

Company replied


Company details

  1. Baby Store
  2. Children's Clothing Store
  3. Game Store
  4. Gift Shop

Written by the company

JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time. Happy, sad, good or bad? We want to know at JoJo. We pay attention to all the details, so if you share your review on Trustpilot it will help us get even better at what we do. Thank you!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Visited the Sevenoaks branch

Visited the Sevenoaks branch as my local and Brighton have unfortunately closed. Very friendly helpful staff.

April 20, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for your lovely feedback Millie.

We always aim to provide the best service and it's wonderful to hear the team at Sevenoaks made your visit a memorable one!

Kind regards,
The JoJo team

Rated 5 out of 5 stars

Amazing experience at the Balham store

Amazing experience at the Balham store, we found our daughters 1st birthday dress

April 19, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our Balham store and that you found your daughters 1st birthday dress.

We look forward to welcoming you again soon!

Team JoJo

Rated 5 out of 5 stars

Super helpful and great quality…

Super helpful and great quality products!

April 15, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Anna

Thank you so much for your kind words! We're thrilled to hear that you found our products helpful and of great quality. We appreciate your feedback and hope to welcome you back soon.

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

We had a great experience at the…

We had a great experience at the Sevenoaks store picking out a gift for a friend. The store was beautifully presented, the staff were friendly but not pushy and we enjoyed taking our time to pick out a couple of items. We’re lucky to have such a lovely childrenswear store in Sevenoaks!

April 15, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Evie

Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed your visit to our Sevenoaks store and appreciated the friendly service and atmosphere. It's great to know you found the perfect gifts, and we feel lucky to have customers like you. We look forward to welcoming you back soon!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

THE BEST

A wonderful, welcoming store. They're always happy to help! A special shoutout to Sarah and Ella who make every visit so personal! ♡

April 13, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for sharing your wonderful experience! We're thrilled to hear that Sarah and Ella make each visit so personal and special. We always aim to provide the best service possible, and it's heartwarming to know it made a difference. We can't wait to welcome you back soon!

Kind regards,

The Jojo Team

Rated 5 out of 5 stars

Lymington store - best service !

Went into lymington store today and the ladies were lovely and helpful finding some slippers for my grandson - thank you

April 11, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you very much for your wonderful feedback! We're delighted to know that your visit to the Lymington store was so positive and that our team helped you find exactly what you needed. We can't wait to welcome you back again soon!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, very patient and helped us around store - a fabulous experience with the Guildford team :)

April 11, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you so much for your kind words! We're thrilled to know our team at Guildford could help you. Delivering excellent service is very important to us, and we're delighted it made your experience enjoyable. We look forward to welcoming you back soon!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

Love the Sevenoaks branch

Love the Sevenoaks branch, I literally go into town just to get stuff from JoJo!

April 10, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you so much for your feedback! We're delighted that our Sevenoaks branch continues to be your go-to for shopping in store. Delivering excellent service is very important to us, and we're thrilled it contributed to a great experience for you. We look forward to welcoming you back again soon!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

Sevenoaks

Lovely store. My daughter (5) loves popping in to browse the clothing, shoes and toys. The staff are always friendly and helpful

April 10, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for sharing your experience! We’re thrilled that our team could make your shopping trip more enjoyable and keep your little one entertained. We truly love seeing families shop with us, and we’re happy we could make it a fun experience for you both!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

Lisburn Road

Lisburn Road, Belfast branch. Susie could not have been more helpful. Got the dress I wanted ordered when it wasn't in stock. Thank you!

April 7, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for your lovely feedback! We're delighted to hear that Susie at our Lisburn Road, Belfast branch was able to assist you in ordering the dress you wanted. We appreciate your feedback and look forward to serving you again!

Kind regards
The Jojo Team

Rated 5 out of 5 stars

Xena provided excellent customer…

Xena provided excellent customer service in Glasgow store byres road and made me feel welcomed

April 8, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for your review! We're delighted to hear that Xena provided you with excellent customer service at our Glasgow Byres Road store and made you feel so welcome. We appreciate your feedback and look forward to seeing you again soon.

Kind regards,
The Jojo Team

Rated 5 out of 5 stars

Caroline and Rebecca is the nicest…

Caroline and Rebecca is the nicest people I have met here in jojobmama bebe the layout of the store is amazing love it hundred percent coming back worth a visit

April 8, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

We truly appreciate your feedback. We're delighted to hear that Caroline and Rebecca made such a great impression and that you love the layout of our store. We look forward to welcoming you back soon.

Kind regards
The Jojo Team

Rated 5 out of 5 stars

The staff at Balham JoJo are always so…

The staff at Balham JoJo are always so kind and patient with my toddler. Amira helped getting little Jude to put on a summer hat, which I really appreciated

April 7, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

We appreciate you sharing your experience! We're thrilled that our team made your shopping trip more enjoyable and helped keep your little one happy. We love welcoming families to shop with us and are happy we could make the experience fun for both of you! We look forward to welcoming you back soon.

King regards,
The Jojo Team

Rated 5 out of 5 stars

Such helpful staff

Such helpful staff - so great with my children too. Thank you.

Lymington store :)

April 7, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Thank you for your great feedback! We're happy your visit to the Lymington store was good and our team helped you find what you needed. We appreciate you sharing your experience. It's wonderful our team made your trip fun and kept your little one entertained. We enjoy having families shop with us and look forward to seeing you again soon!

Kind regards
The Jojo team

Rated 5 out of 5 stars

Lovely store A++++

Stephanie was very helpful, we love the quality of the clothing for our little girl.

April 6, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hi Robert!

Thank you for sharing your experience! We’re so pleased that Stephanie and the team made your shopping trip more enjoyable, and helped find the perfect items for your little one.

We look forward to welcoming you back soon!

Best Wishes,
JoJo

Rated 5 out of 5 stars

Great shop

Great shop, great service! Elisa and Caroline were great!

April 6, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hi Tom,

Thank you for sharing your experience! We’re so happy to hear that Elisa and Caroline made your visit a special one.
We always strive to provide the best service, and it’s lovely to know that it made a difference.

We look forward to welcoming you again soon!

Best Wishes,
JoJo

Rated 5 out of 5 stars

Great experience as always at Sevenoaks…

Great experience as always at Sevenoaks shop

April 4, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Luke,

Thank you so much for your kind words! We're thrilled to hear of your continued positive experience with the team at our Sevenoaks branch. We look forward to welcoming you again soon!

Best Wishes,
JoJo

Rated 5 out of 5 stars

The staff in Sevenoaks cannot be more…

The staff in Sevenoaks cannot be more helpfull and friendly. I do not have a local branch so tend to pop in here when I am in the area, The only problem with this is I often buy more than planned as there's nothing as cute as seeing all the beautiful baby clothes and accessories in real life. I know buying online is the thing but I would not of bought the beautiful book and cute top along with the gift voucher that I'd gone in for.

April 3, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hi Debbie,

Thank you for your lovely review! We're so glad to hear you’re happy with the variety on offer in our Sevenoaks branch. We always aim to offer the best for our customers, and it’s great to hear you found the perfect gifts.

We look forward to seeing you again soon!

Best wishes,
JoJo

Rated 5 out of 5 stars

Thank Jo Jo and Marie!

So!
I am lucky enough to live right opposite Jo Jo in Lymington. With a new grand daughter I am a regular customer. Their clothes are simply gorgeous and great value/quality for the price. I want to give a special thanks to Marie whose friendly professional customer service is outstanding! ❤️

April 2, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello Susan,

We are delighted to hear Marie was able to provide assistance during your visit to Lymington.

It's great to hear you also love the clothes as we believe that quality is important in both our items and customer care.

We look forward to welcoming you back soon!

Best wishes,
JoJo

Rated 5 out of 5 stars

Thank you Lindsay


Had an absolutely wonderful experience at the Stroud branch today! I'll be honest — I was feeling a little nervous stepping in, but Lindsay completely transformed my visit and I couldn't be more grateful!
From the moment she welcomed me, Lindsay went above and beyond — patiently explaining everything and personally helping me. She is an absolute credit to the team! And loved the stunning Easter displays!
Thanks to Lindsay's incredible warmth and knowledge, I left feeling so much more confident about shopping for my friends' little ones. I genuinely cannot thank her enough — she made what could have been a daunting experience into something really special.

March 29, 2026
Unprompted review
JoJo Maman Bébé logo

Reply from JoJo Maman Bébé

Hello,

Thank you so much for sharing your wonderful experience at our Stroud branch! We're delighted to hear that Lindsay's kindness and professionalism made your visit special and helped you navigate your choices, putting you at ease. Its amazing that her knowledge and help, heled you find exactly what you needed. It's also great to know you enjoyed the Easter displays. We truly appreciate your feedback and look forward to welcoming you back soon!

Kind regards,
The Jojo Team

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