Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't del... See more
Company replied
My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine... See more
Company replied
Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to... See more
Company replied
Company details
Written by the company
At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.
Contact info
London, United Kingdom
- info@jollyflorist.com
- www.jollyflorist.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The bouquet looked pretty sad….
December 3, 2025
Reply from Jollyflorist
Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience.We will investigate the issue.
Best regards
Jollyflorist
Beautiful flowers
You sent a beautiful bunch of flowers to my daughters birthday. My expectations were fulfilled. Thank you for helping me.
December 3, 2025
Reply from Jollyflorist
Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
We are incredibly grateful that you took the time to leave us a 5-star review.
Best regards
Jollyflorist
The flowers were beautiful and delivery…
The flowers were beautiful and delivery was quick.
Thank you
December 3, 2025
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist
Never sent the flowers i asked and…
Never sent the flowers i asked and payed for! They were bunch of roses…arrived miserable white roses ( 5, 4 ?) plenty leaves and few other white flowers.
This is not éthic or moral! It is fraud
December 3, 2025
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Jolly florist was able to arrange…
Jolly florist was able to arrange delivery in a difficult situation.
Great flowers no surprises
December 2, 2025
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist
251202916165224
251202916165224 , i ordered flowers, chocolate and a vase.. it was delivered on time.. however the flowers that my mom received is not fully bloomed (not same with the photos in the site) plus the vase is missing.. i contacted customer service and still waiting for the response
December 3, 2025
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standard. We want the opportunity to discuss and further investigate your feedback. We spoke to a florist in Sweden, and he did not have a vase available in his stock when delivering your order. We really apologise for the inconvenience caused, and our accounts department will refund the vase fee to your account.
As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable. A florist may use close substitutes to fulfil the orders. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.
Communication Issue for International purchase
I am trying to reach them for days to receive an accurate receipt for my purchase which I did through my company. I need a valid receipt to expense this charge. No one contacts me back or sends me an updated receipt.
The plant was supposed to be Spathiphyllum Deluxe, it was not received as it was pictured when I ordered.
November 21, 2025
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standards. We want the opportunity to talk and investigate your feedback further. As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable.Florist may use close substitutes for fulfilling the orders. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.
251130464165101
INVOICE NUMBER: 251130464165101
Hi , I ordered from your page 2 times flowers. Both were sent by the same workplace. With the flowers I ordered, the outgoing product will be completely irrelevant and extra, it was not sent on the pillow I ordered. I've experienced this twice. And I want to make a complaint about this workplace. He definitely requests a refund. I said it might be a mistake the first time, but this time it's getting deceived.
December 1, 2025
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello Mr Dearing,
Your order to Ms Grace in Cornwall was delivered successfully.
We apologise delivery of mail did not get to you on time.
We thank you for using our service.
Regards
Shocked at what was delivered to my…
Shocked at what was delivered to my aunt for her birthday after what I actually paid! I will not ever order from here again because this is not what I ordered and I am appalled at what I paid for! RIP off!
November 25, 2025
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
WORSE EXPERIENCE EVER
I do NOT recommend this company. They are very quick to take your money, but completely unable to confirm whether your order can actually be fulfilled. Despite multiple attempts to contact them, they couldn’t even confirm if a funeral wreath would ever be delivered. ZERO communication and absolutely no reliability. Avoid — especially for time-sensitive or important occasions.
Part 2: You say you want to help and investigate further? why don't you start replying to my email to your support department? or updating the status of my order? I ordered flowers for a funeral and at this stage i don't know where my flowers are.
November 25, 2025
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
The flowers I ordered were nothing like…
The flowers I ordered were nothing like what my sister received.
Including delivery they cost over £100. I could have purchased a much better bunch of flowers in our supermarket.
Anyone going through this company think again to save disappointment.
November 22, 2025
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Shocking communication and non-delivery of order
My aunt in Australia ordered a large floral arrangement as tribute to my parents who passed away this month. My father was her brother and she arranged for it to be delivered to me in South Africa on 13 November (which would have been my dad's birthday). This never arrived and she has received no response. The tracking number said it was delivered but it definitely was not. Unable to get hold of anyone to find out who supposedly signed for this delivery.
November 13, 2025
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.If not delivered refund will issue immediately.We are sorry again, thank you for your understanding.
Best regards
Jollyflorist
Unreliable services company
Jolly Florsit did not deliver the flowers on the date requested for a birthday party. I tried contacting them with no results. I end up contacting the credit card company for a refund. I would not recommend them since they took my money and did not deliver.
November 12, 2025
Unprompted review
Reply from Jollyflorist
HELLO,
PLEASE SEE BELOW MESSAGE FROM OUR PORTUGAL OFFICE.
YOUR ORDER DELIVERED SUCCESSFULLY.
WE APPRECIATE IF YOU RECONSIDER YOUR 1 STAR REVIEW ,PLEASE
REGARDS
MESSAGE FROM PORTUGAL;
Hello,
this order was delivered to Upon Lisbon in room 310,
as indicated by the recipient.
Regards
Hello,
Our Portugal office marked your order as delivered to Anastasia.Please do check with her.I also asked delivery information from Portugal and let you know as soon as possible.
Regards
Reply from Jollyflorist
Hello,
it’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist
Very poor service
Very poor service
Flowers were for a funeral.
Delivered after my inquiry 1 week later
Flowers arrived looking old tired
After my complaint have had no reply
Don’t use these people
November 6, 2025
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for letting us know about this. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately.
Regards
Jollyflorist
Reply from Jollyflorist
Hello,
We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day.
Best regards
Jollyflorist
Trustable and professional
November 5, 2025
Reply from Jollyflorist
Hello,
it’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist
Everything was ok
Hi,
Everything was fine, but the only problem was the trackind system doesn´t work properly.
But its ok. The important is the order was delivered at time.
November 4, 2025
Reply from Jollyflorist
Hello,
We are incredibly grateful that you took the time to leave us a 5-star review.
Best regards
Jollyflorist
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