Jollyflorist Reviews 

2,122
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 245 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the beautiful floral arrangements and find that orders arrive promptly for celebrations. Many people also mention that the online ordering platform is straightforward and easy to use when sending gifts internationally. Customers frequently note the good timing and express gratitude for making special occasions memorable. However, some reviewers were not happy with delivery delays, missing items, and floral displays that did not match online pictures. A few other people also felt that customer communication was poor when problems or tracking issues arose. Several individuals noted frustrations regarding unfulfilled requests and a lack of support.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide split in experiences. On one hand, many... See more

Product

Users describe ambiguous interactions with product, reflecting a wide division in customer experiences. While... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide split in customer... See more

Service

Customers consistently note ambiguous experiences with service, reflecting sharp divisions in public opinion.... See more

Quality

Customers had ambiguous experiences with quality regarding their flower orders. While many reviewers were... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more

Company replied

Rated 4 out of 5 stars

I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't del... See more

Company replied

Rated 4 out of 5 stars

My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine... See more

Company replied

Rated 4 out of 5 stars

Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to... See more

Company replied


Company details

  1. Flower Market
  2. Florist

Written by the company

At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.4

All reviews

(2,122)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived on time

Arrived on time, orchid was in good shape, happy to order from you again. Thanks carol

January 5, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting your positive review. At Jollyflorist, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided promptly.
We look forward to welcoming you back soon.
Best regards
Jollyflorist

Rated 1 out of 5 stars

flowers not delivered

January 5, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
We are really sorry for the inconvenience caused.We have asked details of your delivery from our South Africa office.
If not delivered we will refund immediately.
Please allow me to get back to you as soon as we hear from them.
Thank you for your understanding.
Regards

Rated 5 out of 5 stars

Native flowers were delivered on time…

Native flowers were delivered on time and were beautiful, my sister sent me a photo, thank you

January 3, 2026
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Absolutely beautiful flower arrangement…

Absolutely beautiful flower arrangement delivered as promised!

January 3, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for sharing a review of your recent experience. Our team here at Jollyflorist is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll revisit us soon.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Delivery to Crete

They were lovely and delivered right on the requested day. Thank you so much. Receiver was thrilled! X

January 3, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Large selection

Large selection, easy payment , and delivered as promised.

January 3, 2026
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist

Rated 4 out of 5 stars

My order arrived in exact time

My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine

December 23, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
We are so grateful for your review. Thanks for sharing your rating with the community and us.
Best regards
Jollyflorist

Rated 1 out of 5 stars

Ref 251129792165059

Ref 251129792165059.
Editing to say: you say you'd like to chat about it but I've no way of contacting you. You have my details. Please call.

This is not how I would normally do this but there's no response from the website. The flowers were supposed to be for my aunt in Australia for her 75th birthday. It's very disappointing that it was never received, even though the website says that it was delivered (delivery status updated >1 day after the requested delivery date. And it didn't arrive in the days afterwards either). I have already sent two messages through the website to request a refund, and I haven't received any reply. There is no phone number for me to call, but I would really like to talk to someone about this.

December 6, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

Rated 1 out of 5 stars

PLEASE do not use this fraudulent…

Edit: Your response below is a joke, and is callous and meaningless. You have no intention of doing anything at all.
Customers have one point of contact only: posting bad reviews.
Original post: PLEASE do not use this outrageously unprofessional - actually fraudulent - company. They take your money and then do whatever they want. Over £100 and wrong flowers altogether -meant to be a centrepiece but was a pot with zero resemblance to the picture, and NOT ONE of the items on their description was supplied. No communication, no response to emailed complaint. They seem to have just been getting away with this appalling deceit for a very long time.

December 23, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience.
Best regards
Jollyflorist

Rated 1 out of 5 stars

Do not use this service!

I placed two orders to be delivered in Norway. The "tracker" showed that both orders had been delivered, but neither had been delivered. I tried repeatedly to contact the company by email and by phone; there was no response to my emails, and the phone number rang "busy" no matter what time I called-day or night. I have filed a dispute with my credit card company for both transactions. I don't know if this is a scam company, but I'm seriously dissatisfied.

December 17, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello Ms Balafas,
Thank you for bringing this to our attention. We’re sorry for the inconvenience caused. Our Norway office marked both orders as delivered. I asked them now full details of orders. I am so sorry again. If not delivered, we will refund you immediately. We are an England Companies House Registered legal company. We are very sorry for this bad experience. We will fix thisissue as soon as possible.
Viola
Best regards
Jollyflorist

Rated 1 out of 5 stars

FUNERAL WREATH DIDNT APPEAR

Ordered flowers for a friends funeral in Australia i ordered , paid.and got my confirmation. 28hrs.later i received and email that they couldn't deliver, it was too late to reorder . Considering that it was to one of the mostly densely populated ares in Sydney very close to the CBD i feel they have no excuse. TERRIBLE SERVICE AND BEST AVOIDED .

December 12, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We apologise for the inconvenience caused. Our florist has not covered the delivery area. We are very sorry.
Best regards
Jollyflorist

Rated 2 out of 5 stars

Starting to think I chose the wrong company

I ordered some flowers and have emailed them so many times for a receipt for mt business but nobody ever replies and I can’t find a phone number anywhere. order number 251203770165305

December 4, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Your invoice will be sent tomorrow.Thank you
Hello,
I apologise for the inconvenience caused. Please provide your order number, and we will immediately send your invoice.
Thank you for being so understanding.
Regards

Rated 1 out of 5 stars

I ordered from this site

I ordered from this site, never delivered and my account was charged for fraudulent charges. Received responses from somewhere in turkey. Proceed with caution

November 28, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

Rated 1 out of 5 stars

Wrong flowers delivered !

We ordered a white Spathiphyllum to be sent to Switzerland and the receiver got a colored orchid ! No explanation received nor refund or substitution. Very disappointig experience.

December 3, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standard. We want the opportunity to talk and investigate your feedback further. As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable. A florist may use close substitutes to fulfil the orders. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.

Rated 1 out of 5 stars

I am very disappointed with my recent…

I am very disappointed with my recent order from Jollyflorist. I ordered a specific bouquet and even added three red roses for extra decoration, but the arrangement that was delivered was completely different. There were no red roses at all. Instead, they sent a simple vase with red leaves and two short red candles — something very common and inexpensive during Christmas time in Canada.

I trusted this website and placed the order for my daughter’s birthday, which was very important to me. Unfortunately, the flowers did not match what I paid for or what I expected.
The only positive point was the on-time delivery, but the quality and accuracy of the bouquet were very disappointing.

December 4, 2025
Unprompted review
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Prompt and beautiful fresh flowers…

Prompt and beautiful fresh flowers thank you

December 5, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist

Rated 5 out of 5 stars

Happy customer

We ordered the flowers from Australia for the UK, but have been told that they were sent on time and beautiful. So thankyou Jollyflorist.

December 2, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist

Rated 2 out of 5 stars

My friend in America sent me a picture…

My friend in America sent me a picture of the flowers, I was disappointed as they seemed , a very small bunch , I was expecting a larger bunch for the price . Barbara

December 3, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist

Rated 5 out of 5 stars

A very good experience

December 3, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Best regards
Jollyflorist

Rated 5 out of 5 stars

I sent flowers to my sister in Ireland

I sent flowers to my sister in Ireland, for her 65 birthday, the choice was fantastic, the price was good.
I'm in Australia and after looking at many other florist's I found this one to be the best

She was extremely happy with the surprise, thank you very much

Rita Dent

December 3, 2025
Jollyflorist logo

Reply from Jollyflorist

Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist

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