I have purchased several hand and shoulder bags from this company. To date I haven’t purchased any footwear, but I am sure that will happen in the future. My rating at this moment in time can theref... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The retail assistant Susan was very helpful friendly and professional. Even though she was busy I received best customer service assistance, I bought two pairs of boots one she ordered from another... See more
I was assisted by a really helpful member of staff who was happy for me try on a number of pairs of shoes and boots. I came away with a pair of loafers which I am so delighted with, I have ordered ano... See more
I spent quite a while trying on various style of boots, to find the boot that fitted me the best, the assistant was extremely patient with me and got me all the different styles to try on, eventually... See more
Company details
About Jones Bootmaker
Written by the company
Expertly Crafted Footwear Since 1857
When our founders Alfred & Emma Jones first opened the doors to their shop in London over 160 years ago, they unveiled a world of fine craftsmanship for you to discover. Fast-forward to today and we are still crafting beautiful shoes that remain devoted to our fine shoemaking heritage, just updated for the demands of today. As a family-owned, British footwear company we are committed to bringing positive change to the world around us, just like Alfred & Emma once did. We are proud to be a carbon neutral company and since 2018 we have donated over £2.5 million to our charitable Foundation.Jones Bootmaker Est 1857
Written by the company
- We Are Carbon Neutral!
- We’re committed to making radical changes for the future of retail, that’s why we are the first major UK shoe retailer to achieve the Carbon Neutral International Certification. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
FREE Standard UK Delivery £125 & Over | Express Delivery Available | Easy Returns | Free Delivery To Store
Contact info
Northminster Business Park, YO26 6QU, York, United Kingdom
- helpdesk@jonesbootmaker.com
- www.jonesbootmaker.com
4.5
Excellent
35K reviews
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The manager was excellent
The manager was excellent, helpful and friendly and greeted everyone coming in. The girl who served me was excellent. Very helpful and nothing too much trouble.
October 26, 2026
May use AI-assist with repliesRead more
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Unacceptable timeframe and cost for delivery
I ordered boots they took over 2 weeks to arrive and were too big. I have now actually ordered two more pairs and it's been over a week and neither have been delivered and there is no sign they will be soon. Given that you pay for delivery and returns, this service is unacceptable, it has put me off ordering from Jones in the future.
October 20, 2026
Reply from Jones Bootmaker
Hello,
I’m so sorry for the delay you have experienced with your orders. I understand how frustrating this must be. I can see that one pair has been dispatched to Evri for you today, so it should be on its way shortly.
The second pair is currently being sourced from one of our stores, which may cause a delay of 7-10 days, but we expect it to be dispatched in the next few days.
Thank you for your patience, and please do let us know if there’s anything else we can do to assist.
Best regards,
Nadine
Very good comfortable shoes
Very good comfortable shoes. Knowledgeable and understanding staff, friendly and helpful.
October 19, 2026
Lovely shoes
Lovely shoes - well made, beautiful leather and very comfortable even as high heel wedges. Amazingly quick delivery. Thank you!
October 23, 2026
Friendly, good atmosphere
The shop was busy, but the staff were very friendly and attentive to everyone. Good selection of quality items, I came away satisfied with my purchase, and with the overall experience.
October 24, 2026
Great customer service
Regular order updates
Swift delivery
Easy returns
Discounted prices appreciated
October 23, 2026
My order was received very quickly and…
My order was received very quickly and the boots were a perfect fit. Thank you
October 23, 2026
Communication is terrible
Communication is terrible. Returned shoes via Evri 8 days ago. One initial email and nothing. No one cares until 14 days. Terrible service for a premium brand, will not use again.
October 16, 2026
Reply from Jones Bootmaker
Hello,
I am very sorry to hear about the frustration you have experienced regarding your return and the lack of communication. We truly regret any inconvenience this has caused you, especially given that you chose our premium brand and service.
I have looked into your order and can confirm that your returned shoes were scanned back into our warehouse today. I want to reassure you that a refund is now being processed for you. You can expect to see this refund reflected in your bank account within the next 3-5 working days.
We appreciate your patience throughout this process and sincerely apologise for the delay and poor communication. Your feedback is very important to us, and we are taking steps to improve our service to ensure this does not happen again.
Thank you again for bringing this to our attention, and please do not hesitate to reach out if you have any further questions or concerns.
Kind regards,
Nadine
Not worth the hassle
Order took longer to arrive than advertised. Return process did n;t work as the courier did n't collect the parcel and I had to take it to a Evri collection point which is miles from where I live (hence wanting it collecting)
October 2, 2026
Reply from Jones Bootmaker
Hello,
Thank you for your feedback, and I sincerely apologise for the delay in your order's arrival and the inconvenience you experienced with the return process. We strive to provide timely deliveries and a hassle-free returns service, and I’m sorry we fell short in this instance.
I understand how frustrating it must have been to have to take the parcel to an Evri collection point, especially given the distance involved. We will be reviewing this matter with our courier partners to ensure such issues do not occur in the future.
If you need any further assistance with your order, or if there is anything else we can do to make this right, please don’t hesitate to let us know.
Kind regards,
Leanne
Jones Bootmaker
Brought ankle boots on line in the sale…
Brought ankle boots on line in the sale and got them delivered to the shop , quick delivery and got a email to say ready for collection.
Nice helpful staff in Chichester west sussex
October 23, 2026
I was so disappointed with my order
I was so disappointed with my order
The shoes I received was already used.
October 2, 2026
Reply from Jones Bootmaker
Dear Folakemi ,
I am truly sorry to hear about the disappointing experience you had with your recent order JBM1064110. Receiving shoes that appear to have been used is absolutely not the standard we aim to provide at Jones , and I completely understand how upsetting this must be for you.
I do see that you reached out to one of our team members earlier this month regarding arranging a replacement for the items you received. We are committed to resolving this for you as quickly and smoothly as possible.
To move forward, please kindly return the marked shoes to us. Once you have done so, could you please send the tracking number for the return shipment to our helpdesk via email at helpdesk@jonesbootmaker.com or through our live chat service?
This will enable us to promptly verify receipt of the returned goods and immediately arrange for a new replacement pair to be sent to you.
Thank you very much for your patience and understanding in this matter. If you have any further questions or need assistance at any point, please do not hesitate to contact us. We are here to help and want to ensure you are completely satisfied with your purchase.
Kind regards,
Nadine
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