I have purchased several hand and shoulder bags from this company. To date I haven’t purchased any footwear, but I am sure that will happen in the future. My rating at this moment in time can theref... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The retail assistant Susan was very helpful friendly and professional. Even though she was busy I received best customer service assistance, I bought two pairs of boots one she ordered from another... See more
I was assisted by a really helpful member of staff who was happy for me try on a number of pairs of shoes and boots. I came away with a pair of loafers which I am so delighted with, I have ordered ano... See more
I spent quite a while trying on various style of boots, to find the boot that fitted me the best, the assistant was extremely patient with me and got me all the different styles to try on, eventually... See more
Company details
About Jones Bootmaker
Written by the company
Expertly Crafted Footwear Since 1857
When our founders Alfred & Emma Jones first opened the doors to their shop in London over 160 years ago, they unveiled a world of fine craftsmanship for you to discover. Fast-forward to today and we are still crafting beautiful shoes that remain devoted to our fine shoemaking heritage, just updated for the demands of today. As a family-owned, British footwear company we are committed to bringing positive change to the world around us, just like Alfred & Emma once did. We are proud to be a carbon neutral company and since 2018 we have donated over £2.5 million to our charitable Foundation.Jones Bootmaker Est 1857
Written by the company
- We Are Carbon Neutral!
- We’re committed to making radical changes for the future of retail, that’s why we are the first major UK shoe retailer to achieve the Carbon Neutral International Certification. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
FREE Standard UK Delivery £125 & Over | Express Delivery Available | Easy Returns | Free Delivery To Store
Contact info
Northminster Business Park, YO26 6QU, York, United Kingdom
- helpdesk@jonesbootmaker.com
- www.jonesbootmaker.com
4.5
Excellent
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They are exactly what I was looking…
They are exactly what I was looking for. I only didn’t give 5 stars because I haven’t worn them yet.
October 23, 2026
Friendly and down to earth
October 26, 2026
Excellent service the order arrived…
Excellent service the order arrived quickly & is a great look.
October 23, 2026
Wide fitting and perfect
Wide fitting and perfect. Have bought quite a few now and always a good fit and quality.
October 23, 2026
May use AI-assist with repliesRead more
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Paid for standard delivery and still…
Paid for standard delivery and still not received them yet?
October 23, 2026
Reply from Jones Bootmaker
Dear STEPHEN ,
I am so sorry to hear that your order has not yet been delivered. There has been a delay with Evri, the delivery service. I have submitted a web form to them to chase an update on your order.
Please allow up to 48 hours for Evri to investigate and email you directly with an update. If you do not hear from them within this time, please let us know immediately, and we will assist further.
Thank you for your patience and understanding.
Best regards,
Nadine
I ordered some trainers when they…
I ordered some trainers when they arrived they had obviously been worn
Michael Herbert
October 22, 2026
Reply from Jones Bootmaker
Dear Michael ,
We are truly sorry to hear about the issue with your recent order of trainers. It is certainly not the experience we want our customers to have, and we sincerely apologise for any inconvenience caused by receiving items that appear to have been worn.
To assist you promptly and resolve this matter, could you please send us an email at helpdesk@jonesbootmaker.com
In your message, kindly include your order number , a detailed description of the issue, and clear images of the trainers as they were delivered. This will help our team to investigate the situation thoroughly and provide you with the best possible solution.
Once again, we apologise for the trouble and appreciate your understanding and cooperation. We look forward to hearing from you and making this right.
Best regards,
Nadine
My experience was very good
My experience was very good - because 1) your shoes are very good (no way round that…) and 2) because the member of staff who served me - at your Jermyn St shop) (Niah, I think?) was very effective and very good at her job.
October 26, 2026
@bluewater
@bluewater
Jess was fantastic great service and customer care!
October 28, 2026
Unprompted review
Reply from Jones Bootmaker
Dear Josephine,
I am so sorry to hear about the delay with your order.
I have sent Evri a web form to chase the delivery for you. We advise allowing them 48 hours to investigate and respond with an update directly to your email address.
If you do not receive any update within that time, please let us know, and we will be happy to assist further.
Thank you for your patience.
Kind regards,
Nadine
Poor returns and refund process
I placed an order on 21 September 2026, which was not delivered by Evri until 2 October. I returned the shoes on 3 October, but no acknowledgement of receipt was ever received from Evri or Jones Bootmaker.
I chased the refund on 12 October and was asked to wait until 14 days from the date of return had passed ie. 17 October.
No refund was received so I chased again on 28 October when a refund was finally processed, but could take 10 days to reach my account.
Since following up, Jones’ help desk have been polite, helpful and responsive, but I cannot help wondering if I would ever have been refunded if I had not followed up myself. Very disappointing.
September 29, 2026
Reply from Jones Bootmaker
Hello,
Thank you for reaching out and providing details about your order and refund experience. I truly apologise for the delays and the lack of communication regarding your return and refund.
I understand that your order was delivered late and that you returned the shoes promptly on 3 October, but did not receive confirmation of receipt. It is unfortunate that the refund process took longer than expected, and that you had to follow up multiple times.
I can see this has now been fully refunded for you and should be in your account in 3-5 days.
Please allow this time, but if you do not receive the refund by then, please let us know immediately, and I will escalate your case further.
We appreciate your patience and understanding in this matter and apologise for any inconvenience caused.
If you have any other concerns or need further assistance, please do not hesitate to contact us.
Kind regards,
Nadine
Walking on air
A pair of black formal Jones shoes that I bought 25 years ago are still by far the most comfortable in my wardrobe. So with an upcoming city break next week I needed a pair of really comfy trainers for the inevitable street pounding but hadn't initially considered Jones.
My pair of Salvi in Tan arrived next day, have the most amazing cushioned inner soles that I associate with Jones and will be perfect. Also formal enough for evening wear. Great attention to detail with the packaging that I've never seen elsewhere.
October 22, 2026
Love Jones Bluewater
Love Jones Bluewater - they always go above and beyond with their service
October 19, 2026
Very helpful staff in the Horsham branch
October 22, 2026
Easy to order and only took a few days…
Easy to order and only took a few days to arrive. Great quality and I absolutely love my new boots!
October 19, 2026
I like the quality and style of shoes
I like the quality and style of shoes. They are very comfortable mixing modern and tradition. The staff were very helpful, and customer friendly.
October 23, 2026
Unprompted review
Lovely good quality boots
Purchased after see ad on Facebook. Easy to order. Good price with the discount.
Item was delivered earlier than anticipated.
I was able to wear the boots comfortably straight away without "wearing them in".
Really lovely, good quality boots.
October 22, 2026
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