I have purchased several hand and shoulder bags from this company. To date I haven’t purchased any footwear, but I am sure that will happen in the future. My rating at this moment in time can theref... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The retail assistant Susan was very helpful friendly and professional. Even though she was busy I received best customer service assistance, I bought two pairs of boots one she ordered from another... See more
I was assisted by a really helpful member of staff who was happy for me try on a number of pairs of shoes and boots. I came away with a pair of loafers which I am so delighted with, I have ordered ano... See more
I spent quite a while trying on various style of boots, to find the boot that fitted me the best, the assistant was extremely patient with me and got me all the different styles to try on, eventually... See more
Company details
About Jones Bootmaker
Written by the company
Expertly Crafted Footwear Since 1857
When our founders Alfred & Emma Jones first opened the doors to their shop in London over 160 years ago, they unveiled a world of fine craftsmanship for you to discover. Fast-forward to today and we are still crafting beautiful shoes that remain devoted to our fine shoemaking heritage, just updated for the demands of today. As a family-owned, British footwear company we are committed to bringing positive change to the world around us, just like Alfred & Emma once did. We are proud to be a carbon neutral company and since 2018 we have donated over £2.5 million to our charitable Foundation.Jones Bootmaker Est 1857
Written by the company
- We Are Carbon Neutral!
- We’re committed to making radical changes for the future of retail, that’s why we are the first major UK shoe retailer to achieve the Carbon Neutral International Certification. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.
FREE Standard UK Delivery £125 & Over | Express Delivery Available | Easy Returns | Free Delivery To Store
Contact info
Northminster Business Park, YO26 6QU, York, United Kingdom
- helpdesk@jonesbootmaker.com
- www.jonesbootmaker.com
4.5
Excellent
35K reviews
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Tunbridge Wells
Tunbridge Wells. Toby was so knowledgeable, kind and helpful. I came away with a fine pair of boots with laces and side zip.
Thank you.
October 25, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Have not had delivery yet
Have not had delivery yet. Informed three days ago that parcel is with courier.
October 22, 2026
Reply from Jones Bootmaker
Hello,
Thank you for taking the time to reach out to us.
I’m sorry to hear of the delay with your delivery, despite being informed three days ago that the parcel is with the courier.
I have looked into this and can confirm the parcel has been delivered to your chosen parcel shop and is awaiting collection.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards,
Leanne
Jones Bootmaker
5* service and product
I have been a customer of Jones bookmaker for several years now and I have to say I never been disappointed, from the moment you walk in the manager who has served me on multiple occasions is always full of life, smiling, helpful and knowledgeable. A true asset to the company. Very well done Mike and Daniel for a great experience this evening.
October 27, 2026
Unprompted review
Quality products
Extensive range of products, straightforward to order from website at competitive prices. Delivery as expected through tracking service, good quality product. Would use again.
October 22, 2026
Nice shoes but definitely on the small…
Nice shoes but definitely on the small side. Usually take size 38. (5) but ordered 38.5(5.5) but still a bit tight
October 22, 2026
Seamless return
October 22, 2026
Good customer service and great quality.
Good customer service and communication. Great quality ankle boots. Super comfortable and a great addition to my wardrobe.
October 22, 2026
Helpful, friendly staff
Helpful, friendly staff.
Excellent selection of boots and of very good quality
October 26, 2026
Unprompted review
Efficient delivery service & perfect boots
Efficient delivery service. The boots I purchased are lovely and as described. I am looking forward to wearing them.
October 22, 2026
Toby was incredibly helpful and…
Toby was incredibly helpful and informative. A real credit to the Tunbridge Wells store. He was welcoming and knowledgeable.
October 25, 2026
Very happy with my purchase
Very happy with my purchase and the quality of the shoes. These were delivered during the time allocated.
October 22, 2026
Quality and Service
the prompt service packing and delivery and the Boots are exactly how they were advertised - perfect quality and fit
October 22, 2026
I knew what i wanted to order
I knew what i wanted to order, it was bery easy to order, paid easily, delivery was extremely prompt.
Perfect
October 15, 2026
Shoes looked great but they arrived…
Shoes looked great but they arrived with a fault, the insole was seperating from the sole causing me to return.
October 22, 2026
Reply from Jones Bootmaker
Hello,
Thank you for reaching out and letting us know about the issue with your shoes. I'm very sorry to hear that the insole was separating from the sole, which caused you to return them. This is certainly not the quality we strive for.
I can see this item has now been dropped off with INPOST and is making it's way back to us. Rest assured, a full refund will be issued on return of the item to the warehouse. An automated email be sent to confirm once this has been actioned.
Thank you for your understanding and patience. We value your business and hope this will not deter you from shopping with Jones in the future.
Kind regards,
Leanne
Jones Bootmaker
Found exactly what i needed very quickly
October 22, 2026
Great experience with Jones
The shoes are very well made & Ive bought in several colours for my husband. Fast delivery.
October 22, 2026
The manager the lady that served us…
The manager the lady that served us that wore glasses was amazing. Outstanding customer service.!
October 25, 2026
Expert, friendly advice
Expert, friendly advice and assistance meant that I bought a fantastic pair of boots that fit my specialist needs that I walked straight past. Fantastic service with an excellent quality pair of boots. Many thanks to Susan and Lydia.
October 26, 2026
Unprompted review
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