Jonic Reviews 

135
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Gail writing here. Mike doesn't knit! I contacted Customer Services while we were away as our fitted sheet, purchased at the same time as our topper, did not seem quite big enough and so wouldn't tuc... See more

Rated 5 out of 5 stars

We dropped into the showroom and met Megan who ran through the options. We were finding our three year old foam mattress uncomfortable and decided on a Jonic 2000 spring mattress. Spoke to Andrew who... See more

Company replied

Rated 5 out of 5 stars

We purchased a two year old caravan with fixed single beds. The mattresses were awful, sagging uncomfortable and impossible to get a decent night’s sleep. After research we opted for Jonic and ordered... See more

Company replied

Rated 5 out of 5 stars

Brilliant. Ordered 16th April, delivered 1st May. Delivered 2 weeks earlier than stated timeframe. Two custom sized shallow (16cm) pocket sprung mattresses for our motorhome. The second order I’ve pl... See more

Company replied

Company details

  1. Manufacturer
  2. Bedding Store
  3. Mattress Store
  4. RV Supply Store

Written by the company

At Jonic, we believe getting a good night's sleep on holiday is just as important as the holiday itself. For almost 20 years we have been handcrafting custom-made bedding, mattresses, and toppers for caravans and motorhomes. Our product line is designed to give you ultimate comfort so you can live life to the fullest. We take great pride in every aspect of our work, from our outstanding customer service to the craftsmanship of our skilled team, which is why we back our entire range with a 5-year guarantee.


Contact info

4.8

Excellent

TrustScore 5 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(135)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional efficient company

Very professional efficient company

May 1, 2024
Unprompted review
Jonic logo

Reply from Jonic

Hi George,

Thank you so much for taking the time to leave this lovely review. We go to great lengths to ensure our customer service is up to this standard - so this feedback is greatly appreciated.

Kind regards,

The Jonic team xx

Rated 3 out of 5 stars

The correct delivery address was not…

The correct delivery address was not given to the courier and therefore it took 3 attempts before it was delivered correctly. The delivery company have said this was down to you .

May 30, 2024
Unprompted review
Jonic logo

Reply from Jonic

Hi Annette,

Thank you for sharing your feedback.

We are incredibly sorry to hear you had a frustrating experience with our company, we can assure you this is not our usual standard. Customer service is particularly important to us, we always strive to go above and beyond for our customers.

We are normally known for our exceptional service, and we would really appreciate the opportunity to rectify the situation for you.

To enable us to investigate this issue and find out what has happened we would require your contact information and your order number/details. These details can be provided over the phone on 01524 844106, or via email info@jonic-uk.co.uk

Kind Regards,
Nicky & The Jonic Team

Rated 5 out of 5 stars

Great company

Their service and attention to detail are exemplary. They are easy to deal with. They are friendly and efficient and my goods arrived on the date agreed. Will definitely do business with them again

April 22, 2024
Unprompted review
Jonic logo

Reply from Jonic

Hello Elaine,

Thank you so much for taking the time to leave this lovely review. We go to great lengths to ensure our customer service is up to this standard - so this feedback is greatly appreciated.

- The Jonic Team

Rated 4 out of 5 stars

Well fitting, of good quality

The company is very good with communication. The goods were produced and received well within the thirty days quoted as a maximum. The goods were well packed. Just one irritation. The sheets were made for an Adria Twin 640 SGX Supreme. The bedding mattresses (all three) are irregular shapes, ok its easy enough to identify the large main mattress sheet, but there was no indication as to which way round the sheet was made. The two smaller side mattress sheets are worse in that they are two different sizes, (but not by much). It would have saved some hassle if Jonic had labelled these side mattress sheets left and right and also top and bottom. So the bottom line is that I am well pleased with the product, just a little bit extra from Jonic would have saved a lot of "flaffing" about trying to work out the orientation of the sheets.

April 30, 2024
Unprompted review
Jonic logo

Reply from Jonic

Thank you very much for your review Chris and we're very happy that you're pleased with your sheets and our service. We have noted your comments about labelling and thank you for these, they will help us to improve further. Thank you for your time, it really means a lot to all of us.
Kind Regards,
Nicky and the Jonic team xx

Rated 5 out of 5 stars

Motorhome upgrade with Jonic seat covers

A very easy, straightforward transaction when purchasing replacement seat covers for our motorhome. Great communication (especially from Emma) and swift delivery of a quality product meant that we were delighted with the end result - a simple and
economical way to update the van. Thank you Emma and Jonic. (P.s. we used stretchy elastic sheet clips on the underside to ensure a really taut, smooth finish).

April 19, 2024
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for this lovely review, Deb. We really appreciate you taking the time to do this and being so kind! We will make sure Emma sees this.
Enjoy your adventures!

- Team Jonic

Rated 5 out of 5 stars

Ace service and product

Communication was excellent, timely and helpful regarding the measurement template which enabled us to measure our island bed mattress. 3 inch memory foam topper fits perfect although best to let it settle to see the perfect fit. Yep! Slept like babies over Easter weekend, so comfy! Jonic ensured swift delivery as per my extra delivery charge. We can well recommend this companies service and the product we received.

March 27, 2024
Unprompted review
Jonic logo

Reply from Jonic

Hi Sue! Thank you so much for this lovely review. So glad you're sleeping better. Happy adventures ahead! :)

- Team Jonic

Rated 5 out of 5 stars

Very easy to talk too

Very easy to talk too. Nothing was to much . Very quick delivery would recommend to

March 11, 2024
Unprompted review
Jonic logo

Reply from Jonic

Hi Trevor, thank you for taking the time and leaving this lovely review. :) Happy snoozing!

Rated 5 out of 5 stars

Great communication and product

Really friendly clear communication. We are very pleased with the fitted sheets we ordered for our motorhome. They fit perfectly.

February 20, 2024
Unprompted review
Jonic logo

Reply from Jonic

Hi Jane!

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Motorhome mattress made to exact size

Motorhome mattress made to exact size. Brilliant communication and product. Sleeping like a baby!

January 17, 2024
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for this lovely review! We're proud of everything we make - so we're certainly glad you're sleeping away. :)

Rated 4 out of 5 stars

Excellent Egyptian cotton fitted…


I ordered the Egyptian cotton fitted sheets for my motorhome. They are a bit pricey but we’ll worth it. They fitted perfectly and the quality is excellent. I would definitely recommend Jonic.

January 23, 2024
Unprompted review
Jonic logo

Reply from Jonic

Hi Christine,

Thank you so much for your lovely review! We're very proud of what we do your feedback is very much appreciated.
If there's anything we could do to hit those 5 stars, we would love to hear it! :)

The Jonic Team

Rated 5 out of 5 stars

Very quick turnaround from order to delivery.

Very quick turnaround from order to delivery. An item was missing from the order but after a no hassle phone call the missing item was delivered within a couple of days.

January 13, 2024
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Excellent very pleased with my new…

Excellent very pleased with my new mattress

December 13, 2023
Unprompted review
Jonic logo

Reply from Jonic

Hi Michael,
Thanks for taking the time to leave a review. We're very happy to hear you're pleased with your mattress.

Best wishes,
The Jonic Team

Rated 5 out of 5 stars

Such good value!

Finally, we decided to pay for a really good night’s sleep. So an expensive bespoke mattress for our Swift Challenger X850 was ordered. Nicky and her team are so easy to deal with, professional, efficient and courteous.

The mattress was worth every penny! Phil Silvester CBE

November 11, 2023
Unprompted review
Jonic logo

Reply from Jonic

Hi Philip,
Thanks for taking the time to leave a review. We're glad that you're sleeping well in your Swift and that you're happy with our service.

Best wishes,
The Jonic Team

Rated 5 out of 5 stars

Have used this company a few times and…

Have used this company a few times and each time I get a first class service

October 27, 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Repeat Order

This is the second time we've had bedding from Jonic. We have just purchased a new motorhome and had no hesitation in approaching this efficient company. All of the bedding arrived in pristine condition. The quality is second to none, and we were delighted to see they have expanded their choice of duvet covers.

October 31, 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Quick service and a great fit

Quick service and a great fit. Good quality. Slightly paler grey than I expected but that doesn't detract from the product.

November 2, 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Excellent Mattresses

We purchased a two year old caravan with fixed single beds. The mattresses were awful, sagging uncomfortable and impossible to get a decent night’s sleep. After research we opted for Jonic and ordered two new mattresses. They arrived within the timescale promised and fitted in the caravan beds perfectly. Our sleeping experience has been transformed. Firm edges, extremely comfortable and well made and presented.

October 28, 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Another Satisfied Customer, second time round!

We have recently received our motorhome bedding order by post which was in fact our 2nd order over recent years from Jonic. They give exceptional service from the time of ordering until delivery. The workmanship in making each item, materials used is to a very high quality. Maybe not the cheapest but as you find out over time cheapest is often not the best! I would have no hesitation to use Jonic in the future, nor would I hesitate to recommend. Well done to all the staff involved in this family run business.

October 20, 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Motorhome fitted sheets

I ordered some fitted sheets for our Burstner motorhome - great service and very pleased with the product quality.

October 20, 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

Rated 5 out of 5 stars

Excellent Service

Recently purchased a new mattress for our Autotrail Delaware. The quality is excellent and the fit perfect. Mattress cover and bedding also great quality.
The staff are friendly and helpful a great company to deal with.
I made a mistake and purchased the mattress without the hinge. The quality of the mattress is that good I found it difficult getting in the motorhome and I am finding it difficult lifting to put on bedding.

October 9, 2023
Unprompted review
Jonic logo

Reply from Jonic

Thank you so much for your lovely review, and for taking the time to leave it. We pride ourselves on our customer service - so this means a lot!
Happy slumbers on your adventures!

The Jonic Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look