JoomShaper Reviews 

Great customer service. Anne was a great hand.

I would give 0/5 if it were possible!
I am a customer of JoomShaper for over 5 years now, paying for a subscription plan every year.
But when I reach out to the technical support team for assistance with one of my websites, I have to wait for weeks.
Worst of all, the responses I get are off-topic. It's incompetence! I've had to abandon projects because of the great slow response from the technical support.
In cases of critical issues, support simply ignores you. Currently, even creating a ticket on their website to submit a question is very difficult. The link to do so no longer exists.
It's clear that JoomShaper doesn't care about its customers at all.
As the years go by, JoomShaper's support only gets worse.

The support to solve my requests was excellent, although it was late and I needed sometimes to solicit a response.

One of the worst support teams I've ever dealt with. Support issues are either ignored for days or simply ignored altogether. Their timezone is out of touch with many of their customer base; not their fault, but when someone posts a question and it isn't even addressed by the following day then it is their fault. Their #1 answer, "We're sorry... I'll let the Dev team know about it." And then... you don't hear from them, more likely than not. When they do decide to answer questions in the forums, they cherry-pick which to answer. Save yourself the trouble and consider one of the other page builders.

JoomShaper is an excellent business to work with. The products are really great, and so is the support team. I have been a customer for 10 years, and I highly recommend them.

I have used their products - Joomla templates and extension, for a few years now. Great support. Highly recommended.

Happy user of SP Page Builder & Joomshaper Helix3 framework - Great support during upgrade from Joomla 3 to Joomla 5 - Thanks JoomShaper

Technical support was a little slow to start with but quickly built up speed and solved the problems. Using the products (SP Page Builder & Easy Store) was fairly straight forward but required some learning on my part.

Overall a satisfactory performance from both the software and support and I would recommend the company and the above products.

Excellent support, fast and they fixed my issue.

I faced several issues after purchasing and raised a ticket. They took around 3 days and built a special package for me. I used that and now my site is working fine.
Still need many modules for easy storage.

In my experience with Joomla SP Page Builder, Helix Ultimate Framework, and the support provided by JoomShaper, I found a powerful combination that significantly enhances website development. SP Page Builder impressed with its intuitive interface, robust features, and versatile modules, offering a seamless and efficient design process. The Helix Ultimate Framework showcased scalability, making it suitable for projects of various sizes, though some limitations in customization were noted. JoomShaper's support proved commendable, with responsive customer service, comprehensive documentation, and a supportive community. While minor compatibility issues were encountered, the overall synergy of SP Page Builder, Helix Ultimate, and JoomShaper support makes them a compelling choice for web developers, earning a high recommendation for their collective impact on the website development landscape.

I am and have been using Joomshaper Helix3 framework over years and lately also SP Page Builder - all this allows me to easily create beautiful and functional web sites – and most important of all is – if stuck there is always somebody to give your support.

Very cool and advanced component. I've been using it for a long time and it only gets better with the best. This is the best component for creating web pages

I've been navigating the world of web design for quite some years and have encountered numerous tools and resources along the way. However, my experience with JoomShaper has been nothing short of extraordinary, compelling me to write this review. JoomShaper's templates and SP Page Builder extensions for Joomla! stand out as a beacon of innovation and ease of use in the web design landscape.

From the moment I started using their products, I was struck by the seamless integration and intuitive nature of their templates. The level of professionalism and creativity achievable right out of the box is impressive. Whether you're a seasoned web designer or someone just dipping their toes into the field, JoomShaper's offerings are designed to cater to a wide range of skills and needs.

The aspect that truly sets JoomShaper apart is their phenomenal support team. Mehtaz, Paul, and Rashida deserve special mention for their tireless dedication and expert knowledge. They've created an AI-powered Q&A section that is incredibly resourceful, efficiently answering most queries. This feature alone is a testament to JoomShaper's commitment to customer service and innovation.

But it doesn't stop there. On occasions where I needed more personalised assistance, the support team was always there, ready to find a solution to even the most complex issues. Their responsiveness and ability to provide clear, concise, and effective guidance is unparalleled.

In retrospect, I only wish I had discovered JoomShaper years earlier. It would have saved me so much time and effort in my web design ventures. To anyone contemplating whether to try their services, I say wholeheartedly, just do it. The blend of user-friendly design tools and exceptional support you receive is a rare find in today's market.

In summary, JoomShaper isn’t just a tool or a service; it's a complete game-changer in the world of web design. My endorsement comes from genuine appreciation and satisfaction with their products and services. If you're seeking a reliable, innovative, and supportive web design experience, JoomShaper is the way to go. You certainly won't regret it.

Easystore has potential. It's currently still a bit buggy, but they have good support, and they were able to fix all the errors for me. It's all working as it should now. I can't give it 5 starts as it's still feels more like a beta version then a finish product, but like I said it's got the potential to be a great product.

Horrible support.
No reaction for 2 weeks.
Their Quickstart package(s) create multiple database mismatches
(eid=700, should be eid=229)

No problems with fresh joomla 4.4.0 and 5.0.0

Absolutely Awesome the technical support team of Joomshaper... They always try to understand my need and they always try to answer in an optimal way. As far as I am concerned, I am very satisfied with the technical service.

Joomshaper thank you for continuing your efforts

MariusN

I was helped quickly and competently. I can only recommend JoomShaper!
Roland Schuster

Excellent extension for Joomla 4.

I'm using both SP Page Builder and their templates. Support is very good, and the product is continuously being improved with some cool features. I highly recommend it.