Your salesperson (sorry, can't remember his name) was very helpful and supportive. Love the trike, although it did take me a few days getting used to it. Having ridden a bike for over seventy years di... See more
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Review summary
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Reviews shaping this summary
Sam came for a home visit. A most pleasurable experience; he brought two trikes, which gave a good overview of the company’s products. We were impressed by his technical knowledge of Jorvik’s products... See more
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Initial questions to decide to which tricycle would be best for me were very thorough. Using the indoor track was a revellation. As a regular cyclist the track enabled me to learn how to change rid... See more
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Outstanding service. Knowledgeable staff and super helpful. Placed an order on a Saturday afternoon and my tricycle arrived the following Thursday. Amazing. Extremely well packed in a very strong box... See more
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Company details
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Great support and help when needed I…
Great support and help when needed I would give more stars if I could
May 8, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your wonderful feedback and 5-star review. We’re delighted to hear your new Frelsi arrived on time and that your collection experience at our Southampton showroom was such a positive one.
It’s great to know the bike was ready for you to ride away immediately, and we’ll be sure to pass your kind comments on to all the teams involved in processing and preparing your order.
Wishing you many happy miles on your new Frelsi!
Team Jorvik
Excellent service - highly recommended for adapted pedalling
Excellent service in the showroom, excellent delivery service, excellent assistance with technical queries after sales. My new electric tricycle adapted with a rom pedal meets my needs from a femoral nerve palsy. I used to really enjoy riding a bicycle but now cannot. So now hopefully many happy hours pedalling again.
May 5, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review. We’re delighted to hear that you had an excellent experience from the showroom through to delivery and after-sales support.
It’s especially rewarding to know that your new electric tricycle with the ROM pedal adaptation is helping you get back to enjoying cycling again following your femoral nerve palsy. Being able to regain that sense of freedom and enjoyment is exactly why we do what we do.
We wish you many happy and comfortable hours of pedalling ahead, and please remember we’re always here if you need any further assistance or support. 🚲
Jorvik
Reply from Jorvik Tricycles of York Ltd
Thank you for your positive feedback! We’re glad to hear the parts were easy to order and arrived on time. We really appreciate you taking the time to share your experience.
Jorvik
A good product with customer support…
The staff Emma and Poppy gave a good personal Service
May 6, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou so much :)
QUALITY MACHINE
Right from the start I was impressed by The Jorvik Tricycle. Quality machine with great standards, the service we recieved was also great at the Southampton premises, a full and detailed introduction to the machine how it worked and all functions were explained. All in all a first class experience
April 3, 2026
Reply from Jorvik Tricycles of York Ltd
Hello,
Thank you very much for your kind comments.
We are delighted to hear that you were impressed with your Jorvik Tricycle and that you had such a positive experience with our Southampton team. We always aim to provide a thorough introduction and ensure customers feel confident and comfortable using all aspects of their trike, so it is wonderful to know this was reflected in your visit.
Your feedback regarding both the quality of the machine and the level of service provided is greatly appreciated and will be shared with the team.
Thank you again for taking the time to write to us, and we hope you continue to enjoy many happy rides on your Jorvik Tricycle.
Have been using an Elite e e20 Jorvik…
Have been using an Elite e e20 Jorvik tricycle for several months and what i immediately did not take to was the width of the rear. For weaving around obstacles (as i ride on pavement as well as on road),with its' width there would be restrictions in what i could by pass. Yes, the basket is of adequate depth and width but a less wider rear would also help the trike look better. Once i had started riding and used PAS 1, the force was of a spurting forward - not gentle and gradual power but sudden, after maybe a 1/4 turn of the pedal, which i was not prepared for but fortuneately i rode it cautiously and with awareness.
These are the only areas relevant to point out regarding first impressions of this trike.
There are other factors of the trike that i have written to Jorvik about, but for a review, the latter point should be helpful.
May 12, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to provide such detailed feedback regarding your experience with the Elite EE20 tricycle.
We appreciate your comments regarding the rear width of the trike and understand how this may affect manoeuvrability in certain riding environments, particularly when navigating around obstacles or using both pavements and roads. Your observations regarding the overall appearance and practicality of the rear design are also noted.
We also appreciate your feedback concerning the pedal assist system. We understand that the initial power engagement can feel more immediate than expected for some riders, particularly when first becoming accustomed to the trike. Rider confidence and comfort are extremely important to us, and we are pleased to hear that you approached your early rides cautiously and safely.
Customer feedback such as yours is valuable to us as it helps provide insight into real-world rider experiences and areas customers feel could be improved.
Thank you again for sharing your honest review and for choosing Jorvik.
Very friendly and helpful staff
Very friendly and helpful staff. Terry went through the range of tricycles with me and helped me try the Rida X which was my ultimate choice. I was trrilled with my choice of tricycle, and eagerly await delivery
May 12, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you very much for your lovely feedback.
We are delighted to hear that you had such a positive experience with our team and that Terry was able to help guide you through the range of tricycles and assist you in choosing the Rida X.
It is wonderful to know that you are thrilled with your choice, and we are just as excited for you to receive your new tricycle. We are sure you will enjoy many happy rides ahead.
Your kind comments will be passed on to Terry and the rest of the team.
Thank you again for choosing Jorvik Tricycles.
Personal service above all
Personal service above all, from the people actually doing the job, sounds much better than having it done at home by an independent 'agent', and making the double journey, to bring and collect the etrike, worthwhile.
April 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback — we really appreciate it.
We completely agree that having the work carried out by the people who actually build and prepare the trikes makes for a much more personal experience. It also gives us the opportunity to ensure everything is set up correctly and tailored to you before you head home.
We’re very pleased to hear that you felt the journey was worthwhile, and we hope you continue to enjoy every ride on your eTrike.
Had a very good experience with Jake at…
Had a very good experience with Jake at the Southampton premises. He was very well informed and helpful. Heshowed real ampathy with our circumstances and gave great advice. Well Done Jake
April 30, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your kind feedback.
We’re delighted to hear that you had such a positive experience with Jake at our Southampton premises. He always strives to provide helpful, knowledgeable support, so it’s wonderful to hear that his advice and understanding made such a difference to you.
I’ll be sure to pass your lovely comments on to him — he’ll really appreciate them.
Thank you again for taking the time to share your experience.
Kind regards,
I am very happy with my trike
I am very happy with my trike. It did take 3mths to arrive and then I had to wait a further 3 days for the rom pedals to be able to ride it which could have been delivered at any point within the last 3mths. Felt email communication was a bit slow with generally having to wait for 2-3 days for a reply and chasing up emails.
However like I said the trike is great and the help James gave us with videos and calls to help with setting up the pedals etc was first class. Absolutely loved my first ride if not a tad scary, she goes fast!!
Build quality is fantastic, shes very sturdy.
Ps her name is Helga
April 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely feedback.
We’re delighted to hear that you’re very happy with your trike and that you enjoyed your first ride — even if it was a little scary! They certainly can pick up some speed. We also absolutely love the name Helga!
I do sincerely apologise for the delays you experienced, both with the delivery timeframe and the ROM pedals, as well as the slower email communication. Your comments are appreciated and will be taken on board so we can continue improving our service.
I’m very pleased to hear that James was able to support you with the setup and provide helpful videos and calls along the way. I’ll be sure to pass your kind words on to him.
Thank you again for your patience and support. We wish you many happy miles with Helga!
James was so helpful using his own…
James was so helpful using his own mobile to help me connect my front light to my JMT11
I thank you so much
Kind regards Geoffrey Barham
May 1, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou ill pass your feedback on .:)
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind words! We're delighted to hear you're so pleased with your trike. Sam will be thrilled to know he was able to help make the experience a positive one. Wishing you many happy miles ahead!
Team Jorvik
Reply from Jorvik Tricycles of York Ltd
Thankyou for such a lovely review .
Having arrived at the Jorvik…
Having arrived at the Jorvik Southampton showroom apprehensive about whether I could control an electric trike and not be a danger on the roads, I was reassured by Terry who gave calm and helpful advice and got me riding. He has great experience of all things bike and cyclist and was able to work out which trike would suit me best. They have an impressive range of e-trikes there to try out on a well setup safe indoor track, so it’s perfect for getting that absolutely vital opportunity to ‘try before you buy’ - and quite fun too. Thank you Terry.
May 7, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review.
We completely understand how daunting trying an electric trike for the first time can feel, so we’re delighted to hear that Terry helped put you at ease and gave you the confidence to get riding safely. His knowledge, patience and passion for helping customers find the right trike really do make a huge difference.
We’re also pleased you enjoyed the opportunity to try a range of e-trikes on our indoor test track — we truly believe that being able to “try before you buy” is one of the most important parts of choosing the right tricycle.
Thank you again for taking the time to share your experience and we hope you enjoy many happy miles on your trike.
Best wishes,
The Jorvik Team
Outstanding service
Outstanding service. Knowledgeable staff and super helpful. Placed an order on a Saturday afternoon and my tricycle arrived the following Thursday. Amazing.
Extremely well packed in a very strong box attached to a wooden pallet. Delivery drivers very careful and placed it in my front garden. Unboxed and assembled in less than and hour! Thank you to the team at Jorvik Tricycles for making the whole experience so pleasurable.
April 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your wonderful review. We’re delighted to hear your tricycle arrived quickly, safely packed, and was easy to assemble. It’s great to know our team helped make the whole experience so pleasurable. We really appreciate your kind words and hope you enjoy many happy rides on your Jorvik tricycle.
Team Jorvik
Thank you everyone at jorvik including…
Thank you everyone at jorvik including Sam and the kind man who called me to help sort my front light out,
May 6, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou I will pass your lovely feedback to Sam
Drakka II
I went to to try out a drakka 2 at southampton show room had a great time, staff were very helpful before i left i bought one.
May 5, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your fantastic review! We're delighted to hear you had such a great experience at our Southampton showroom. It’s great to know the team were helpful and that you enjoyed the Drakka II so much you decided to take one home. We really appreciate your support and hope you have many amazing adventures with it!
Very good staff when Gary tried the freedom…
The staff when Gary tried the freedom were very good payments got a bit mixed up and delivery time could be more detailed ie you will have it in thee days and not the date it leaves jorvok
We are very pleased with the trike
April 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback—we really appreciate you taking the time to share your experience.
We’re delighted to hear that our staff looked after Gary well when he came to try the Freedom trike, and that you’re pleased with the trike overall—that’s great to hear.
We’re sorry for the confusion around the payments and appreciate your suggestion regarding delivery updates. Clearer communication on delivery timing is something we’re always working to improve, so your feedback is genuinely helpful.
If there’s anything further we can do for you, please don’t hesitate to get in touch. Wishing you many happy miles on your trike!
Problem sorted very quickly
Quick and easy understanding of the issue via face to face WhatsApp chat and the spares to rectify immediately sent and, to my surprise, discounted..
April 24, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback!
We’re really pleased we could get the issue sorted quickly for you and that the WhatsApp video chat made things easy to diagnose. It’s great to hear the replacement parts arrived promptly—and we’re glad the discount was a nice surprise too.
If you need anything else, we’re always here to help. Enjoy your rides!
Thank you for helping me
Thank you for helping me
Thanks to Emma we managed to purchase part replacement to fix bike after someone stole battery and damaged our trike
April 22, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your review—we’re really glad we could help.
We’re sorry to hear about the theft and damage to your trike, that must have been very frustrating. It’s great to hear that Emma was able to support you in getting the right replacement parts sorted quickly.
If you need anything further, please don’t hesitate to reach out. We hope you’re back up and riding smoothly again soon.
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