Sam came for a home visit. A most pleasurable experience; he brought two trikes, which gave a good overview of the company’s products. We were impressed by his technical knowledge of Jorvik’s products... See more
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Review summary
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Reviews shaping this summary
Outstanding service. Knowledgeable staff and super helpful. Placed an order on a Saturday afternoon and my tricycle arrived the following Thursday. Amazing. Extremely well packed in a very strong box... See more
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I ordered a JetE tricycle from Jorvik during covid without trialling it first (I live in Cornwall). Happily it arrived promptly and was straightforward to assemble. I persevered and after several wh... See more
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Your salesperson (sorry, can't remember his name) was very helpful and supportive. Love the trike, although it did take me a few days getting used to it. Having ridden a bike for over seventy years di... See more
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Company details
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Highly recommended
Jake was fantastic and really, really helpful! He talked us thoroughly through the bike and advised us on which was the best trike for my 86 year old mother-in-law! He let us test ride it as much as we like and showed us how to fold it, as well as how to use all the controls etc.
We can’t recommend him enough.
Thank you!
April 27, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your kind words!
Jake will be absolutely delighted to hear this—he takes real pride in making sure every customer feels confident and well looked after. It’s great to know he was able to guide you to the right trike for your mother-in-law and give you plenty of time to get comfortable with everything, from the controls to folding the bike.
We really appreciate your recommendation—it means a lot to us. Wishing your mother-in-law many happy and enjoyable rides ahead! 🚴♀️🌟
Fantastic experience
From the start of the process the team at Jorvik, both in person at the Southampton showroom and on the helpline, could have not been more helpful. Everything was tailored to my needs (stroke survivor with right side limited mobility) and they took the time to work out what they were! I never felt rushed. We picked the trike up and it was all set up before we took away, they even helped us load in the car. Thank you Jorvik team
April 7, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for sharing your experience—it really means a lot to us.
We’re so pleased to hear that both our showroom team in Southampton and our helpline were able to support you every step of the way. Taking the time to understand your individual needs and ensuring everything is tailored correctly is exactly what we strive for, so it’s great to know you felt comfortable and never rushed.
It’s wonderful that everything was ready for you on collection day too—and that the team could lend a hand getting you on your way.
Wishing you many enjoyable and empowering rides ahead, and thank you again for choosing Jorvik 💙🚴♂️
Excellent service from Jake at…
Excellent service from Jake at Southampton.Trike delivered within a week.Am on holiday at the moment but looking forward to riding it when I get home
April 17, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou ill let Jake know :)
Recently went to Jorvik in Southampton
Recently went to Jorvik in Southampton, all the staff were lovely especially Terry , I was really nervous about going on a trike ( due to previous bad experience), but Terry was amazing ,he explained everything really well , was very knowledgeable, he didn’t hurry me , and made me feel safe, would thoroughly recommend them , I even got to meet the owner/ boss James who was really lovely too x
April 24, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear about your positive experience at our Southampton store.
It’s especially lovely to know that Terry was able to put you at ease and support you so patiently—he’ll be thrilled to hear your kind words. We understand how important it is to feel safe and confident, particularly after a previous experience, so it’s great to know he made such a difference.
We’re also glad you had the chance to meet James!
Thank you again for your recommendation—it really means a lot to us. If you ever need anything in the future, we’re always here to help.
Best regards,
Received the trike a couple of weeks…
Received the trike a couple of weeks ago. Service good, two minor problems on receipt of trike, soon sorted by Jorvik.
Still getting usee to riding a tricycle as opposed to a bike.
Very pleased so far.
April 15, 2026
Reply from Jorvik Tricycles of York Ltd
Hi,
Thank you for your lovely feedback! We’re really pleased to hear that your trike arrived safely and that any initial issues were quickly resolved by the team.
It’s completely normal for a tricycle to feel a bit different at first compared to a bike—there’s a short adjustment period, but most riders find it becomes second nature with a little time.
We’re delighted to hear you’re very pleased so far, and if you ever need any tips or support as you get more comfortable riding, don’t hesitate to get in touch—we’re always happy to help.
Best regards,
The trike is unique and I’m enjoying it…
The trike is unique and I’m enjoying it although only done 15 miles to date
I am curious how best to get it serviced near me. Who would be reliable and understand what it needs
I also am having trouble inflating the tyres
Thanks Steve
April 1, 2026
Reply from Jorvik Tricycles of York Ltd
Hi Steve,
Thank you for your message – great to hear you’re enjoying the trike so far, even with just a few miles under your belt!
In terms of servicing, you’ve got a couple of good options. Many local bike shops will be able to handle general maintenance (brakes, gears, tyres etc.), but for something more specialist it’s worth using a trike-experienced service. For example, The Trike Doctor offers dedicated trike servicing and repairs and has a lot of experience working on different models. There are also mobile services like Cycle Tech UK, who can come out to you and carry out servicing at home, which can be very convenient .
For the tyres, this is usually something simple:
Make sure you’re using a standard bike pump with the correct valve fitting (most are either Schrader (car-type) or Presta (slimmer valve)).
If the pump doesn’t seem to connect properly, it’s often just the wrong setting on the pump head.
Trike tyres do need regular pressure checks, as they can lose air over time and should be topped up periodically .
If you’re still struggling, a local bike shop can quickly show you how to inflate them properly—it’s usually a 2-minute fix.
If you’d like, let me know your postcode and I can suggest a reliable option very close to you.
Best regards,
sales team and tech
sales team and tech. excelant
The manual is not good, leaves a lot to guess work, or experiance has an engineer.
Trike is great.
April 15, 2026
Reply from Jorvik Tricycles of York Ltd
“Thank you for your feedback. We’re really pleased to hear that you found both our sales and technical teams helpful, and that you’re enjoying your trike.
We appreciate your comments about the manual as well. We understand that clear, easy-to-follow guidance is important, and we’re always looking to improve our documentation to make the setup and use as straightforward as possible for all customers, regardless of technical experience.
Your feedback is valuable and will be shared with our team as we continue to make improvements. If you ever need any assistance, please don’t hesitate to get in touch—we’re always happy to help.”
Great service
Great service, sent me the correct bolt and bush to replace the one that had dropped out of my rear wheel, FREE of charge. Thanks Jorvick
April 14, 2026
Reply from Jorvik Tricycles of York Ltd
Happy to help :)
Expensive but good product but disorganised company
In 2020 I bought an earlier model of a Jorvik eTrike. I was disappointed in the product, but I felt that was mostly my fault in not having done due diligence when purchasing the product. There were no quality issues, but some design issues I should have looked at more closely before purchasing. Mea Culpa.
In 2023 I was looking for the frame number on the eTrike ,(for insurance purposes) so I emailed Jorvik asking where I could find the frame number. This email got no reply from Jorvik. I wrote off the lack of reply as a one-off issue and thought no more about it, but I was later to find that this was part of a pattern of poor communications with the company.
In 2026 I thought I would buy a another eTrike, but this time I would make sure I did more research before buying.
In the 6 years since I purchased my first Jorvik the prices of Jorvik eTrikes had more than doubled, although the newer models are a sophisticated beasts. There are some Chinese eTrikes on the market with prices much closer to what I spent back in 2020, and most UK produced eTrikes do in any case use Chinese components, but one would hope that a UK manufactured eTrike would have better local support than an eTrike imported from the other side of the world.
My other disappointment with the Jorvik that, compared to American or Chinese manufacturers, which give a great deal of detailed specification of their products, Jorvik only provides superficial highlights. Granted, specs are not everything, and this is where being able to test ride is important as it gives a feel for the more intangible aspects of the eTrike, not just what the numbers tell you, but both are important.
Because the web site had so little details meant that I could not easily short list which eTrikes I wanted to look without lots of conversations with people at Jorvik. In this matter the staff at Jorvik were friendly and helpful, and I explained that I wanted to try an eTrike: with 16 inch wheels; one with 20 inch wheels; and one with cadence sensors; and one with torque sensors.
One of the nice things about dealing with a UK company rather than a Chinese company was that one could arrange test rides. It cost £100 to arrange a test ride, but I felt that if I was looking to pay over £3K for an eTrike it would be churlish to quibble over £100 to test ride the eTrike.
Having discussed my requirements, and paid my £100, and I was assured that there would be a selection of eTrikes for me to try, including both cadence and torque sensor eTrikes. When the day came for the eTrike ride there arrived no eTrike with torque sensors. The test comparing an eTrike with 16inch and 20inch wheels was valuable, but the lack of eTrike with torque sensors meant I was not able to make a judgement as to which was more suitable for me.
I sent a WhattsApp message to Jorvik expressing my disappointment and I expected some sort of response, maybe explaining what happened, maybe suggestion what mitigation we could look at, yet I received no reply.
This is the pattern I have seen with Jorvik. On the personal level, they are friendly and helpful; but in terms of internal communications within the organisation they are hopeless.
This compares poorly with a Chinese eTrike company I am exchanging emails with. Whenever I email the Chinese company I get a ticket number, and that ticketing system guarantees that I will get a reply to me email.
To be fair, Jorvik is not the worst in the matter, there is another European eTrike company which seems to provide 100% guarantee of ignoring my emails, so Jorvik is at least an improvement upon that.
My opinion of the eTrikes themselves that they were well built, and as far as the test ride went it was useful but I was very disappointed that I could not test an eTrike with torque sensors.
I felt that buying from a UK supplier at a very premium price was only justifiable if one also receives premium service; and I felt the organisation (not the people but the organisation) fell short of being premium.
April 21, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to share such a detailed and thoughtful account of your experiences with Jorvik. It’s clear you’ve approached your purchases with care, and your feedback highlights both the strengths of the product and some important areas where the overall experience did not meet expectations.
We’re pleased to hear that you found the eTrikes themselves to be well built and that your test ride provided some useful comparisons, particularly between wheel sizes. It’s also encouraging that your interactions with staff were consistently friendly and helpful on a personal level.
However, we’re genuinely sorry to hear about the communication issues you encountered. Not receiving replies to your enquiries—both in 2023 and following your more recent test ride—is understandably frustrating, especially when making a considered investment. Your experience regarding the missing torque-sensor model during your test ride is also disappointing, particularly as this was a key part of your decision-making process and had been discussed in advance.
You make a very fair point that a premium product should be supported by a premium level of service. Reliable communication, clear product information, and well-coordinated test experiences are all essential, and it’s evident that in your case we fell short of that standard.
Your comparison with other manufacturers, particularly in terms of detailed specifications and structured communication systems, is valuable and highlights areas where improvements can and should be made.
We truly appreciate your balanced perspective—recognising both the quality of the product and the organisational shortcomings. Feedback like yours is important in helping identify where processes need to be strengthened to better support customers throughout their journey.
Thank you again for sharing your experience.
To date the entire experience has been…
To date the entire experience has been excellent. I must mention Sam, who was superb with the home demonstration.
April 9, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou and I have passed this lovely review back to Sam
From the 1st phone call to receiving
From the 1st phone call to receiving
My etryke
Very good service.
Kindest of regards to you.
10/10. Stuart.
April 17, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou Stuart for the 10/10 review
Reply from Jorvik Tricycles of York Ltd
Thank you for sharing your experience—it’s wonderful to hear such positive feedback.
We’re delighted that your visit to York left such a strong impression, both in terms of the trike’s quality and the overall customer experience. Providing a relaxed, no-pressure environment is something we aim for, so it’s great to know that came across clearly during your visit.
It’s also fantastic to hear that everything—from ordering to delivery—went smoothly and as promised. We hope your wife thoroughly enjoys her new trike, and it’s always a good sign when it leaves you considering one for yourself too!
If you do decide to come back for another, we’ll be very happy to help. In the meantime, thank you again for your kind words—they’re truly appreciated.
Went up to York and tried a trike out
Went up to York and tried a trike out. Very impressed on te quality of the trike and the whole experience. No pressure sales no instant discounts if you sign now, no “I’ll speak to my manager” just good professional team and backup. Ordered one there and then it was delivered Wednesday as promised. The bike is for my wife but I might go and order one for myself
April 17, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for sharing your experience—it's great to hear such positive feedback.
We’re really pleased that your visit to York stood out, both for the quality of the trike and the overall approach from the team. Creating a relaxed, professional environment without pressure is exactly what we aim for, so it’s encouraging to know that came through clearly.
It’s also wonderful that everything followed through as promised, with a smooth order and delivery. We hope your wife gets a great deal of enjoyment from her new trike.
And if you do decide to come back for one of your own, we’d be delighted to welcome you again!
Second visit to Jorvik Southampton .
Second visit to Jorvik Southampton last Monday to decide which bike I had finally decided on. Terry and Jake so helpful, even to the extent of folding it down to prove that it really did fit in the back of my Honda Jazz!!
A little concerned that the new Jordic range, announced later on that same Monday appears not to include a mid powered model but still hoping I chose correctly. Very excited awaiting its arrival and to fit my already purchased Hi-Tail to the rear carrier!!. Thanks guys
April 21, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for sharing your experience—it’s lovely to hear how well you were looked after during your visit.
We’re glad Terry and Jake were able to support you in making your decision, and it’s great that they went the extra mile to demonstrate the folding and fit in your car—that kind of hands-on reassurance can make all the difference.
It’s completely understandable to have some thoughts about new models being announced just as you’ve made your choice. From what you’ve described, it sounds like you made a well-considered decision based on your needs at the time, which is what really matters.
We hope you won’t have to wait too long for delivery, and it’s great to hear how excited you are to get everything set up—including your Hi-Tail. Wishing you many enjoyable rides ahead, and thank you again for your kind feedback.
Excellent experience
Jake was really helpful, explaining about the different models and it was great to try out the different trikes on the indoor track
April 23, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback.
We’re really pleased to hear that Jake was able to help you understand the different models and guide you through the options. Being able to try the trikes on the indoor track is an important part of the experience, so it’s great to know you found that valuable as well.
We appreciate you taking the time to share your experience and hope you enjoy whichever trike you choose.
Let the adventure begin!
I have only recently unpacked my tricycle - which I managed to put together despite limited dexterity in my left hand - and I am loving practicing on it.
This tricycle will reopen a world of adventure for me and I am so excited!
April 16, 2026
Reply from Jorvik Tricycles of York Ltd
Hello Mr Haldane, we love to read reviews like this , thankyou so much :)
The whole experience was smooth
The whole experience was smooth
Start to finish easy to assemble
Many thanks rmartin
April 13, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou so much for an amazing review :)
Delivery not by jorvik but independent…
Delivery not by jorvik but independent carrier, the trike was adapted to my requirements, trying to get to talk the right person to fix the problem was like trying to book an appointment with a doctor with the receptionist not helping at all, after care needs looking into my reverse not working, don't know if it's me or a problem with trike waiting for call off technician
April 15, 2026
Reply from Jorvik Tricycles of York Ltd
Hello Mr Smith,
I’m sorry to hear that you are unhappy with your recent experience.
I can see that Sam, our technician, visited your home to ensure everything was correctly set up and took the time to demonstrate how the tricycle operates. Following this, when you contacted us, our adviser also attempted to guide you through using the reverse function, as it appeared it may not have been operated correctly by yourself.
I understand that you requested a further technician call, which the adviser immediately actioned; Terry has since tried to contact you on three occasions , eventually reaching you but you advised him you was to busy to talk.
We are, of course, here to help and would be very happy to assist you further. If you could let us know a convenient time or provide an alternative contact number, Terry will gladly try again to talk you through the reverse function and ensure everything is working as expected.
Kind regards,
Jorvik
Choosing my Jorvik tricycle
I went for a trial ride on Jorvik tricycles at the Southampton/Eastleigh branch yesterday. It has a good selection and I tried several on the indoor track there. The salesman, Jake, was very knowledgeable and professional and extremely patient! The range is quite extensive with various options and colours.I’m really looking forward to the delivery of my chosen tricycle so I can enjoy the freedom of cycling again-having health issues I haven’t been able to ride a 2 wheel bike for some time. I thoroughly recommend anyone thinking of trying one.
April 21, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review! We're really glad you had such a positive experience at our Southampton/Eastleigh branch.
Jake will be delighted to hear your kind words — he takes great pride in helping customers find the right tricycle, and it's fantastic to know you felt well supported during your visit.
It's especially rewarding to hear that your new tricycle will help you get back to enjoying cycling again. That sense of freedom is exactly what we aim to provide, and we’re excited for you as you look forward to your delivery.
If you need anything at all in the meantime, please don’t hesitate to get in touch. Wishing you many happy and comfortable rides ahead!
My husband and I went to the Jorvik…
My husband and I went to the Jorvik showroom in York to see if it would be possible for me to ride an electric trike. I have been living with a neurological condition for 21 years and have deteriorating mobility, and wanted to find something that would keep me active.
We were welcomed by Sam, who helped me to get into the building and then made us a lovely drink (he makes good tea!) and we sat about 10 minutes while he finished his lunch (we had turned up early for our appointment).
Sam asked about my needs, what I was looking for and then invited me to try a trike that he thought would be suitable for me. I said that I needed a seat with a backrest, and self levelling pedals with stirrups. He fitted these onto a trike before invited me to try it out. I was devastated that I couldn't get onto it - but that didn't phase him - he asked me to re-take my seat and he fitted another (lower) seat. He explained the equipment on the trike and then suggested that I have a go at riding it around the indoor track. I loved it! I hadn't ridden a bike in many years, and this gave me loads of confidence. During the trial every question that we asked was asked was answered fully and in language that we could understand.
I ordered the trike after I had taken time to think about it at home. There was no pressure at all put on me to order it while I was at the showroom.
The trike arrived, but sadly I found there was a fault with the electrics. I called the company, and the following day, Sam came to my home and sorted the problem out by fitting a replacement motor. (It's a 2 hour trip to my home, so I was really impressed!) Sam is a lovely man, patient, caring and clearly very knowledgable about his job. He is an asset to the company - and the company is an asset to Britain. The company cares about its customers and goes the extra mile to ensure that the buyer experience is perfect.
I am looking forward to many miles of happy cycling on my trike. It has really improved my life.
April 14, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for taking the time to share your experience — it truly means a great deal to us.
We’re delighted to hear that your visit to our York showroom was such a positive one, and that Sam was able to support you with care, patience, and understanding throughout the process. We know how important it is to find the right solution for your individual needs, and it’s wonderful to hear that you felt listened to and supported every step of the way.
We’re especially pleased that, despite the initial challenges, you were able to enjoy the test ride and regain that sense of confidence — that’s exactly what we hope to achieve for all our customers.
We’re sorry again for the issue you experienced with the electrics, but glad we were able to resolve it quickly for you. We’ll be sure to pass on your kind words to Sam — he’ll be thrilled to hear them.
It’s incredibly rewarding to know that your trike is already having such a positive impact on your life. We wish you many happy and comfortable miles ahead, and please don’t hesitate to reach out if you ever need anything in the future.
Warm regards,
The Jorvik Team
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