I have been postponing to created an Album since 2 years. I found it very difficult to organize photos. But Journi is exactly what I was looking for !! It does all the organizing according to your cri... See more
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So thrilled with the photo book of our trip to Peru. Journi Print made it so easy, the AI assistant took the pictures in order of date and organized it perfectly. Loved the ability to be able to add t... See more
Company replied
We just received our holiday photo book and we are impressed!!! The quality of the book itself is better than we expected. The book and printing quality very good and the colour management of the phot... See more
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My order appears to be lost in transit somewhere. I have been requesting follow ups and having tickets created for over 2 weeks. Minimal help and response. Now the books I ordered as gifts will not ar... See more
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Company details
Written by the company
With Journi photo printing has never been quicker or easier. Designing beautiful photo books or personalized photo calendars is now as easy as taking the photos themselves. Treasure all your special moments in something you can hold in your hand and turn to forever!
Journi Customer Happiness Team
Written by the company
- Contact Us
- Tell us what's on your heart. If you have any problems, we always give our best to help you. Helpcenter - http://journiapp.com/faq Email - support@journiapp.com Facebook - http://facebook.com/journiapp https://www.journiapp.com/contact
Contact info
Goldschlagstraße 172/4/2/2+3, 1140, Wien, Austria
- +43720883638
- support@journiapp.com
- www.journiapp.com
4.5
Excellent
38K reviews
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Ease of upload👍
To be able to upload a full iPhoto album, sorted by date, is amazing!
It works without a hitch!
Production and delivery time are usually very fast and excellently quality☺️
It costs probably a little more but the ease of use is worth it for me!
Only improvement desirable: more choice of fonts, size and bold:underline…
July 13, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Extremely easy to produce
Extremely easy to produce, good recommendations for ideas to make it look better. Quick. User experience is great. Placed order quickly.
July 14, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Is was easy to go through the photo…
Is was easy to go through the photo book. I love it 🥰 ❤️
July 13, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
My experience with Journi is excellent…
My experience with Journi is excellent ! The website is very easy to navigate and the product is outstanding! Loved it! Can’t wait to continue to make memories and share them with my friends and family!
July 13, 2026
Unprompted review
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
It is a really great app
It is a really great app. I wish there was a way to maually reorganize things instead of necessarily picking from a template, especially for adding text, which is in a pre-set format and shape and takes up much more space than may be needed. It would also be great to be able to draw on pictures manually.
July 11, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback and your suggestions for improvement! We have now forwarded them internally to the responsible team.
It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
This is my first time ordering from…
This is my first time ordering from Journi Print. I just placed my order yesterday. I’ll have to do a follow up after I receive them.
July 13, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
It's easy with an amazing result!
July 5, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
I like the photo album overall
I like the photo album overall, but I expected the pages to have a glossier finish. They aren't as glossy as I hoped, and the paper seems like it could be damaged easily if even a small amount of water gets on it.
The pages also feel a bit wavy, almost like they just came out of the oven. I noticed that a lot of space on some pages was left unused. It would be great if there were an automatic layout or design feature that chooses the best arrangement for the photos instead of leaving large empty areas.
I also think some basic photo enhancement by the team, especially for darker photos, would make the final album look much better. Small improvements like adjusting brightness or exposure could really enhance the overall quality and attract more customers.
Overall, I like the album, but these improvements would make the product even better.
July 2, 2026
Reply from Journi Print
Hello Joy Lynn,
Thank you so much for taking the time to share such detailed feedback.
We're happy to hear that you like your photo book overall, and we really appreciate your suggestions. Unfortunately, glossy paper is not currently available for orders in the US, but we'll be happy to pass your feedback on to our team.
We'd also like to mention that our production process already includes automatic image enhancement to improve brightness and make colors appear more vibrant where possible.
Regarding the wavy pages and the photos you're not fully satisfied with, we'd be happy to take a closer look. Please contact us at support@journiapp.com and include a few photos of the affected pages. Our Customer Support team will gladly review everything and see how we can help.
I thought that maneuvering in app was…
I thought that maneuvering in app was difficult when the pop ups got in the way
July 13, 2026
Reply from Journi Print
Hello Marlene,
Thank you for your feedback.
We're sorry to hear that you found the app difficult to navigate. We'd love to learn more about which pop-ups were getting in the way so we can investigate and improve the experience. Please feel free to contact us at support@journiapp.com with a few more details, we'll be happy to help and pass your feedback on to our team.
Love using Journi Print
Love using Journi Print. Can’t wait for my next order I just made!
July 13, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Great photo books
I absolutely love my books! I created two books recently of vacations and they are made so well, the color of the photos are vibrant. It was so easy to use the app. I have struggled for years with Shutterfly. This is now my go to app for all my travel and family books.
July 2, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Quick and easy.
July 9, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Excellent app experience and album quality!
Excellent app experience, user friendly. The purchase arrived very quickly. Good job quality!
July 6, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Your photo books are easy to make
Your photo books are easy to make. I love the possibility to put there maps of the places we have visited. I absolutely love the way the photo book looks like. ❤️
June 28, 2026
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
Unbelievable
Unbelievable!
The photo books are gorgeous, and shipping is fast.
And if there’s ever a problem, the Journi team is always there to find a solution.
I’m already on my sixth personal photo book—and twice that many for my friends! I recommend them 100%.
July 11, 2026
Unprompted review
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Found it hard to catalog photos from…
Found it hard to catalog photos from earlier to later seemed to jumble them up and double a few up , not happy with the result plus few empty pages when it told me I couldn’t upload more
April 29, 2026
Reply from Journi Print
Hello Luana,
Thank you for sharing your feedback.
We're sorry to hear that you had difficulties organizing your photos and that the final result didn't meet your expectations. We understand how important it is for your memories to be arranged exactly the way you want them.
If you experienced issues with duplicated photos, empty pages, or uploading your images, we'd be happy to look into what happened and help you find a solution. Please contact us at support@journiapp.com and include your order details if possible.
Thank you again for your feedback. It helps us improve the Journi experience.
Easy experience with my first book!…
What an easy experience it was to build a book while traveling international. The maps, location pins, and editing my pages were so simple, yet look so professional. Great app. I can’t wait to receive my book.
July 12, 2026
Reply from Journi Print
Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience!
If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
As a small thank you, we’ve prepared a little gift for you! 🎁
Reply from Journi Print
Hello, thank you so much for your great feedback! It means a lot to us that you took the time to share your experience.
Feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review.
We’d love to thank you with a small gift! 🎁
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