Very good after sale customer service. I really appreciated the team following up with me after my purchase to get my feedback. They were courteous, professional and attentive.
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See what reviewers are saying
When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week... See more
Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... See more
Company replied
I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... See more
Company details
Written by the company
Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.
Contact info
Portobello Road 251, W11 1LT, London, United Kingdom
- customerservice@jovonnalondon.com
- www.jovonnalondon.com
4.3
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Reply from Jovonna London
Hi Elinore
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks
Once again such a wonderful personalised shopping experience.
Such a wonderful personalised experience dealing with Jovonna.
October 24, 2023
Reply from Jovonna London
Hi Maria
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks
just wanted to thank jovonna for their…
just wanted to thank jovonna for their service thus far ... I received my moda coat and i absolutely love the quality ... usually my 5ft stature would drown me in coats that don't have a particular fitting or cut but this is so chic and looks great ...
As a first time customer the main reason I processed to purchase was from the prompt responses I received on Instagram and the amount of actual customer videos and pictures on their Instagram feed
Thank you.
November 28, 2023
Unprompted review
I love Jovonna they never fail with…
I love Jovonna they never fail with their style and they are my go to!
November 16, 2023
Unprompted review
Customer service needs huge improvement
Clothes are generally nice!
Sizing, fit not great and really inconsistent across items.
Customer service / response time and return process is horrendous! I’ve had to correct the credit note I’ve received 4 times already as it was either put through with the wrong date, or postage was taken off twice!
November 1, 2023
Unprompted review
Reply from Jovonna London
Hi George, we are sorry to hear about your experience. We understand that there were some issues with your credit note and apologise if this caused you any inconvenience, We trust this has been solved. Please do not hesitate to further contact us if you have any further questions or concerns. Kind regards Jovonna team.
The clothes are so fashionable and…
The clothes are so fashionable and beautifully made!
November 24, 2023
Unprompted review
Dodgy Brand - Worst Shopping Exprience
I had one of the worst shopping experiences with this brand. I will never shop from them again.
There are so many things wrong with this brand; here are some of them:
1. The quality of the clothes close up (in store) is much lower than the images presented on the website. They mimic the desinger brands without attention to details. The cut is totally off. They use cheap synthetic materials (pay attention to material descripton when buying online). You can only see this in person. The clothes quality is on par with some of the cheap high street bands. However, they charge much more than the typical high street brands.
2. There is no customer service number. They simply hide behind an email adress. The cusomer service emails are signed off by a name called "Holly". I think Holly is a AI/robot because all the emails are one line and robotic.
3. The online and instore functions completely separatley.You cannot return an online order in store or use your credit from an online return in store. Once you spend your money it is really hard to get a refund.
4. Return process is tricky.
This is a small brand which I decided to give a chance to and purchase from. They might be selling now beacuse of a hype /advertisement created by social media influencers. Howevere, this brand will disappear soon. The clothes are simply too expensive for the quality they have and customer service is terrible.
November 18, 2023
Unprompted review
Reply from Jovonna London
Dear Toutia,
We sincerely regret to learn that your experience with Jovonna has not been satisfactory. In our effort to address and resolve the issues you encountered, we have thoroughly investigated the matter to gain a clear understanding. At this moment we could not locate your order.To expedite the resolution process, we kindly request you to email us at enquiry@jovonnalondon.com, providing your order number and a detailed description of the concerns you have encountered.
In addition, we would like to offer two alternative channels for your convenience:
Customer Service Helpline: As per the Terms and Conditions, a customer service number is available. Please feel free to call us with your order number and contact details, and the appropriate team member will be promptly in touch.
Return Policy Clarification: It is outlined in our Terms and Conditions that we operate within a 14-day return window. While Final Sale items are not eligible for a refund, they can be credited. We appreciate your understanding of these policies.
Moreover, please be assured that all our customer service team members operate from our UK office. In recognition of the upcoming busy season, we are committed to providing additional training to ensure preparedness and efficiency.
We genuinely value your feedback and are dedicated to resolving this matter to your satisfaction. Your prompt communication with the requested details will enable us to expedite the resolution process.
Thank you for your understanding and cooperation.
Sincerely,
I was unable to get the 10% reduction…
I was unable to get the 10% reduction for my first order!
November 16, 2023
Unprompted review
Reply from Jovonna London
Dear Sally,
We value your feedback and thank you for bringing this matter to our attention. Should you have any further questions or require additional assistance, please feel free to reach out. Your satisfaction is of utmost importance to us.
Upon reviewing your inquiry, we would like to clarify that our 10% welcome code is exclusively applicable to full-priced merchandise. We acknowledge that this information may not have been as transparent as intended in our email communications. Please accept our sincere apologies for any confusion this may have caused.
Thank you for your understanding and continued support.
Kind regards,
Really high quality product
Really high quality product
#5357839024376
November 15, 2023
Unprompted review
#5363805651192
#5363805651192
Very nice experience shopping at your store! Amazing styles. My first time! Definitely will be back!
November 11, 2023
Unprompted review
Accessible website
Accessible website. Easy to navigate. Great styles & unique pieces.
November 10, 2023
Unprompted review
Lovely clothes that are a bit different…
Lovely clothes that are a bit different quick delivery and helpful with any problems
November 10, 2023
Unprompted review
A very nice brand! Love it! #5361564844280
I tried the clothes in the store and choose the best way for me to get the items. The design of this shop is very nice and I really like it. I would like to buy more beautiful clothes form this brand. I love it. #5361564844280
November 9, 2023
Unprompted review
Feed ast delivery and good items thanks
Fast delivery and good items thanks
November 9, 2023
Unprompted review
#5359955149048 great experience
November 8, 2023
Unprompted review
Reply from Jovonna London
I extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Your insights contribute significantly to our ongoing efforts to enhance our products/services, and we are genuinely thankful for your continued partnership.
Thank you once again for your support, and please rest assured that your feedback is highly regarded.
Beautiful stylish coat.
October 9, 2023
Great shopping experience!
Love the selection, styles and the fact that duties are included in the price, can’t wait to receive my order! #5358013153528
November 5, 2023
Unprompted review
Love the quality and the style of…
Love the quality and the style of Jovonna. I ordered online and receive my products in perfect condition and sonnet than expected.
Order: #5350651756792
October 30, 2023
Unprompted review
i went to the store and fell in love…
i went to the store and fell in love with the cardigan but it was on sale online so i saved £30. Customer service in store was amazing
October 29, 2023
Unprompted review
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