Very good after sale customer service. I really appreciated the team following up with me after my purchase to get my feedback. They were courteous, professional and attentive.
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See what reviewers are saying
When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week... See more
Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... See more
Company replied
I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... See more
Company details
Written by the company
Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.
Contact info
Portobello Road 251, W11 1LT, London, United Kingdom
- customerservice@jovonnalondon.com
- www.jovonnalondon.com
4.3
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Loving the customer service and new…
Loving the customer service and new button up coat! #5456722264312
February 4, 2024
Unprompted review
Great Website #5455603958008
The website is very clear, plenty of pictures on each product. Promo code was applied easily, looking forward to receiving my product!
February 3, 2024
Unprompted review
good #5450312319224
Haven't received my order yet but I've been in stores quality is nice and pieces are very unique compared to other big brands #5450312319224
January 29, 2024
Unprompted review
Great Website
Jovonna was recommended to me by my sister who recently made a purchase. The quality of her coat, was pheonomal. Jovoanna's website is easy to navigate with plenty of images of each product. Hassel free to place an order. Super excited to receive my purchase!
January 21, 2024
Unprompted review
#5439030624504
#5439030624504
Really looking forward to receiving my moda coat after seeing a lot of customers wearing it! Order was pleasantly easy to place! Sale is also really good!!
January 17, 2024
Unprompted review
#5417461383416
#5417461383416
It is a friendly use website and we have had a good experience so far. I will update when the order is received
December 24, 2023
Unprompted review
Love Jovanna !!!!
Love Jovanna !!!!
Always feel lovely in the clothes
Classes & good quality
#5416095121656
December 23, 2023
Unprompted review
Fantastic service and amazing blouse
December 21, 2023
Unprompted review
I orderd a skirt as a present when…
I orderd a skirt as a present when ordering it stated returns with in 2 weeks but Iam unable to get a refund as they are saying it was a final sale when the item as gone down again and this was not stated on ordering they have been v hard to contact when trying to return and it is impossibly to speak to any one I could not recommend this company as customer satisfaction is zero and they make excuses to stop returns that’s my experience
December 20, 2023
Unprompted review
#5403798962424
#5403798962424
I discovered this brand last year when they had some items sold at US Anthropology stores, since then I purchased 4 new items. I loved clothing quality and styles.
December 17, 2023
Unprompted review
#5408474988792
Really easy website with great clothes. Looking forward to receiving my purchase.
December 16, 2023
Unprompted review
Reply from Jovonna London
I extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Pretty coat but it is hugely oversized…
Pretty coat but it is hugely oversized and overpriced for a coat with no lining. Nice color and arm touching is unique!
November 6, 2023
So bad I ordered a dress then I got…
So bad I ordered a dress then I got another color I requested to return it and nothing happened afterwards
November 6, 2023
Reply from Jovonna London
Hi Shahad, We sincerely apologise for any inconvenience you may have experienced. Kindly contact us at your earliest convenience via email at enquiry@jovonnalondon.com so that we can promptly address and resolve the issue with your order. We understand the importance of providing you with the correct colour, and we are committed to ensuring your satisfaction. We appreciate your understanding and look forward to receiving your email soon. Once again, we apologise for any inconvenience caused.
Team Jovonna
Good quality and style
Good quality and style. Slow customer service though but the outfits are nice and trendy.
5378284257528
November 29, 2023
Unprompted review
Reply from Jovonna London
Hi Komal.
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks
Nice and fashionable
Nice and fashionable
fast delivery
#5376337543416
November 23, 2023
Unprompted review
Reply from Jovonna London
Hi Anh
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks
The ordering went smoothly and 3 days…
The ordering went smoothly and 3 days later if that the jacket arrived. I had seen the jacket in a magazine and the actual jacket was even better in reality. Wonderful.
November 3, 2023
Reply from Jovonna London
Hi Ms Melanie
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks
Beautiful clothes
#5387199512824
Superb quality and finish. Timely delivery.
November 29, 2023
Unprompted review
Reply from Jovonna London
Hi Pallavi
We extend my sincere gratitude for your invaluable support. Your feedback holds great significance to us, and we deeply appreciate the time and consideration you have dedicated to sharing your thoughts.
Many thanks
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