Jovonna London Reviews 

186
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Very good after sale customer service. I really appreciated the team following up with me after my purchase to get my feedback. They were courteous, professional and attentive.

Rated 2 out of 5 stars

When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week... See more

Rated 5 out of 5 stars

Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... See more

Company replied

Rated 5 out of 5 stars

I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... See more

Company details

  1. Fashion Accessories Store

Written by the company

Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

186 reviews

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Replied to 33% of negative reviews

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4.3

All reviews

(186)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Yes this is a good company to deal with…

Yes this is a good company to deal with .
I ordered two cardigans as I didn’t know which size I wanted . They arrived promptly. It was a bit tricky to return the one I didn’t need - I found the procedure impossible . So I posted it and the company and I sorted the postage out between us . They do answer the phone too when you call them.
The item ( Brighton jumper ) is of excellent quality .

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

My love affair ended with the brand when I met the ownercovered the brand Jovonna before…

I discovered the brand Jovonna before the lockdown and I really liked their designs. I was happy to find out that I could purchase their items online, and they were even offering a free face mask. I even shared the brand with other people in my network, who went on to buy the goods. However, my opinion of the brand changed when I met the owner and designer. She was quite rude and abrupt in her tone, and it felt personal. Unbeknownst to her, I was a regular customer at another branch she did not visit. The salespeople there knew me well and were aware that I spent a lot of money. They once even closed the store to give me extra time to try on items and make purchases.

After speaking with a sales assistant, I learned that I had an unpleasant encounter with the owner. It seems that her behaviour was typical, and there was an attitude of mocking customers and a toxic environment for the staff. I made the decision to boycott the brand and not spend my money supporting a brand.

May 19, 2023
Unprompted review
Jovonna London logo

Reply from Jovonna London

Dear Valentina. Thank you for your feedback on your recent shopping experience with us. We appreciate your support over the years especially over lockdown. Which was vital for small independent business like ourselves. I can ensure you as the business founder and owner you and our loyal customers are always at my thoughts when we develop the business. In today’s case I don’t recall meeting you today or over the weekend, as I don’t work in the boutiques. Our HQ is based on Battersea. Would you be able to drop me an email at enquiry@jovonnalondon.com (apologies for the fact I couldn’t disclose my personal email here, however I will able to pick up your email instantly via above email too) I would like to discuss your experience in more details. We will definitely going to investigate further and ensure you will continuously having the best service from us. Many thanks Jojo

Rated 3 out of 5 stars

Hope you soon offer an exchange service..

I likes the product so much.
However, and since it was my first purchase from the brand. I did my best to take my correct measurements, but the product was being soooo big for me. What i disliked was the fact that you only offer express delivery, where I ended up returning the product and you deducted the express shipping for the refund from the total amount.. :(

April 4, 2024
Jovonna London logo

Reply from Jovonna London

Hi Albatool, thank you so much for your honest review. We take take our customers' experience very seriously and are looking into improving our return shipping methods. We deeply apologise for the inconvenience.

Rated 5 out of 5 stars

#5582651916536 happy customer

#5582651916536
I discovered Jovonna when I visited London in March. I was amazed by the originality of the clothing, not only original, but good quality for a reasonable price. Once at home I took a look at the website and made my first order, the chat function is a good help when you struggle with size :)

March 25, 2024
Unprompted review
Rated 4 out of 5 stars

#5509129830648

#5509129830648
I have 3 coats from Jovonna London now and I love them! Love their designs and the quality of their pieces. I would absolutely love if the coats were double-lined. That would be the cherry on top!

March 21, 2024
Unprompted review
Rated 4 out of 5 stars

#5489382752504

#5489382752504
This is a lovely shopping experience.
The clothings suit me so much and I love the details and design for all clothes that I picked this time.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. So happy with my coat and the quality is very good. The item arrived in lovely packaging and very quick delivery times from original order being placed. Very happy to recommend.

January 22, 2024
Rated 3 out of 5 stars

Nice items and look like quality…

Nice items and look like quality pieces, just a shame you have to pay for delivery and returns

February 16, 2024
Unprompted review
Jovonna London logo

Reply from Jovonna London

Hi Bhavini! Thank you for your feedback. Regrettably, we acknowledge the current limitations imposed by our Average Order Value, which, in turn, restrict our capacity to offer a more generous free postage and return policy. Despite this constraint, we remain committed to providing an exemplary service by ensuring a seamless 48-hour UK delivery, with a usual turnaround time of the next day, and facilitating an uncomplicated return process for our esteemed customers.
Many thanks

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