Very good after sale customer service. I really appreciated the team following up with me after my purchase to get my feedback. They were courteous, professional and attentive.
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See what reviewers are saying
When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week... See more
Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... See more
Company replied
I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... See more
Company details
Written by the company
Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.
Contact info
Portobello Road 251, W11 1LT, London, United Kingdom
- customerservice@jovonnalondon.com
- www.jovonnalondon.com
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Replied to 33% of negative reviews
Typically replies within 24 hours
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Is there a way to shop from the US?
Is there a way to shop from the US?

Reply from Jovonna London
What brilliant customer service .Kept…
What brilliant customer service .Kept me up to date in transit arrived very quickly and beautifully package quality garment .Just love my jacket .Easy return if necessary.Definitely purchase from this store again
Yes this is a good company to deal with…
Yes this is a good company to deal with .
I ordered two cardigans as I didn’t know which size I wanted . They arrived promptly. It was a bit tricky to return the one I didn’t need - I found the procedure impossible . So I posted it and the company and I sorted the postage out between us . They do answer the phone too when you call them.
The item ( Brighton jumper ) is of excellent quality .
I had to return my order and they’ve…
I had to return my order and they’ve made it quite simple to do so
My love affair ended with the brand when I met the ownercovered the brand Jovonna before…
I discovered the brand Jovonna before the lockdown and I really liked their designs. I was happy to find out that I could purchase their items online, and they were even offering a free face mask. I even shared the brand with other people in my network, who went on to buy the goods. However, my opinion of the brand changed when I met the owner and designer. She was quite rude and abrupt in her tone, and it felt personal. Unbeknownst to her, I was a regular customer at another branch she did not visit. The salespeople there knew me well and were aware that I spent a lot of money. They once even closed the store to give me extra time to try on items and make purchases.
After speaking with a sales assistant, I learned that I had an unpleasant encounter with the owner. It seems that her behaviour was typical, and there was an attitude of mocking customers and a toxic environment for the staff. I made the decision to boycott the brand and not spend my money supporting a brand.

Reply from Jovonna London
Unique clothing store
Love love my new trench coat. The stripped lining it’s so beautiful and the fit is perfect.
Excellence purchasing experience
Excellence purchasing experience. It was my second time and everything went great! Fast delivery in Europe country, amazing famine shapes. Absolutely recommend.
Hope you soon offer an exchange service..
I likes the product so much.
However, and since it was my first purchase from the brand. I did my best to take my correct measurements, but the product was being soooo big for me. What i disliked was the fact that you only offer express delivery, where I ended up returning the product and you deducted the express shipping for the refund from the total amount.. :(

Reply from Jovonna London
A good experience
Site easy to use, able to order what I wanted and the item came quickly and in good order
#5582651916536 happy customer
#5582651916536
I discovered Jovonna when I visited London in March. I was amazed by the originality of the clothing, not only original, but good quality for a reasonable price. Once at home I took a look at the website and made my first order, the chat function is a good help when you struggle with size :)
#5538641084664
#5538641084664
Great website, simple to use, beautiful clothes
#5509129830648
#5509129830648
I have 3 coats from Jovonna London now and I love them! Love their designs and the quality of their pieces. I would absolutely love if the coats were double-lined. That would be the cherry on top!
#5489382752504
#5489382752504
This is a lovely shopping experience.
The clothings suit me so much and I love the details and design for all clothes that I picked this time.
Excellent service
Excellent service. So happy with my coat and the quality is very good. The item arrived in lovely packaging and very quick delivery times from original order being placed. Very happy to recommend.
Nice items and look like quality…
Nice items and look like quality pieces, just a shame you have to pay for delivery and returns

Reply from Jovonna London
So far i am very satisfied and looking…
So far i am very satisfied and looking forward for my package :-)
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