Great! Packages all arrived next day. Freezer stuff with a separate courier. Only thing that was “annoying” was for a fairly small order. 3 boxes arrived with post NL lots of notification a... See more
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I’ve had a great experience shopping with Joybuy.nl. They consistently offer some of the best discounts I’ve come across, which makes it easy to find good deals without spending hours comparing pr... See more
I bought an excellent 98% latex pillow here. Four times cheaper than in many (web)shops and still of really decent quality. They deliver ultra-fast. You can find the bill online in your customer's acc... See more
Absolutely first class, fantastic value but the service was even better. Next day delivery and when your item is on route you can follow the van on a map, not only that but they called 45 mins before... See more
Company details
Written by the company
Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.
Contact info
Netherlands
- support@joybuy.com
- www.joybuy.nl
4.7
Excellent
11K reviews
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Fast shipping
March 29, 2026
Very Fast delivery and very good price…
Very Fast delivery and very good price e compared to others.
March 29, 2026
First Experience with JoyBuy. Fast Delivery and Great Prices
This was my very first purchase with JoyBuy. I hesitated at first, as I was a bit skeptical about trying a new service/app.
Eventually, I decided to give it a chance, and I was genuinely impressed by how efficient everything was. I placed my order late in the evening, and it arrived the next morning. That’s seriously fast.
Just to be clear, I’m not affiliated with JoyBuy in any way, this is an honest, personal review.
The range of products available is huge. You can find almost anything, including food and even frozen items (which I haven’t tried yet, but I definitely will soon).
Before ordering, I compared prices with the Albert Heijn website, and in every case, JoyBuy offered a better deal on the same items.
I would definitely recommend giving them a try.
March 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Overall
Overall, my purchase experience was quite good, and the product itself met my expectations. However, there is still clear room for improvement when it comes to customer service.
The installation service was presented as a €99 service offered for free, so I naturally assumed that everything required for installation would be included. However, there was no clear reminder on the product page that a mounting bracket needed to be purchased separately.
When I contacted customer service, instead of investigating the issue, the agent sent me a screenshot implying that such a reminder existed — which made me feel as though my concern was not being taken seriously. I then went back to the product page, took screenshots myself, and even offered to provide a screen recording to show that no such information was displayed.
Despite this, the agent responded by suggesting that I might have been viewing an “old version” of the page. This was quite frustrating — if an outdated or inconsistent version exists, it is the company’s responsibility to address it, rather than placing the burden on the customer.
Only after I mentioned leaving a review did they agree to provide a free delivery coupon as a workaround.
In the end, the issue was partially resolved, and I appreciate the eventual effort to offer a solution. However, the initial handling and communication could have been much more customer-focused. I hope the company can improve both the clarity of its product information and the professionalism of its support team.
Update: In response to the company’s reply, I would like to clarify that my order has already been verified by Trustpilot.
The issue is not just about locating the order, but about the quality of the customer service I received. I was not advised on which mounting bracket to purchase and had to choose one myself. As a result, the screws did not fit, and the installation could not be completed as planned.
In addition, the installation appointment was only arranged appropriately after I pointed out that the bracket might arrive later than the installer. This possibility was not considered by your support team, which caused further inconvenience.
I hope this feedback is taken seriously so that future customers can receive clearer guidance and more professional support.
I have records of the communication and can provide screenshots if needed.
April 1, 2026
Unprompted review
Reply from Joybuy
Hi there,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to learn about the frustration you experienced with our customer service — this is certainly not the level of support we aim to provide.
We understand how important it is to feel heard and helped in a timely and respectful manner, and we recognize that we fell short in your case. Your experience has been reviewed internally to identify where we can improve, and we are strengthening training across our team to focus on empathy, ownership, and faster, clearer communication.
After reviewing your case, we were unfortunately unable to locate your order based on the information provided. To help us investigate and address your situation properly, we kindly invite you to contact us directly at support@joybuy.com with your order details. We truly hope you’ll give us another chance to show you the kind of service you deserve.
Thank you again for your honest feedback — it helps us grow and improve.
Sincerely,
Claire
Joybuy Support Team 🌟
quick delivery and good stuff
March 29, 2026
Bought a drone from Joybuy and it…
Bought a drone from Joybuy and it arrived the next day- less than 24 hours after I clicked buy! Delivered securely to the door at a very good price too. Will definitely buy from here again!
March 31, 2026
Unprompted review
Very good choice / price and superfast…
Very good choice / price and superfast delivery.
March 28, 2026
Very Fast Respond and prompt service
Very Fast Respond and prompt service . Keep it up.
March 28, 2026
I was surprised how fast the delivery…
I was surprised how fast the delivery was! I ordered Saturday at 12h and received Monday around lunch time! The price of my kerastase oil set was also very attractive!
March 28, 2026
Very fast delivery and good price!
March 27, 2026
So perfect!!!!online web shop
March 28, 2026
Great and super fast services
Great and super fast services! It was Saturday evening when I order and the next morning the package was at my place already. I never received a package on Sunday from any other company.
March 28, 2026
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